Carter Subaru in Shoreline

Poor service. We just bought a brand new car two months Poor service. We just bought a brand new car two months ago and noticed the rear wiper was missing after going through a touch free car wash. The Poor service. We just bought a brand new car two months ago and noticed the rear wiper was missing after going through a touch free car wash. The service person said we would have to get reimbursed by car wash for the wiper blade after paying for it up front. We made a service appointment to fix the wiper. On the day of the appointment my husband sat for an hour and a half to be told they don’t have the part. Total waste of our time. Absolutely ridiculous that they didn’t have the part yet scheduled the service. Also unacceptable that we should have to pay for it on a car that is a couple of months old. More

I have only good things to say about Carter Subaru Shoreline. They have been cheaper than my mechanic in West Seattle. Yes they are a ways to go for me but it's been worth it. Everyone is friendly and Shoreline. They have been cheaper than my mechanic in West Seattle. Yes they are a ways to go for me but it's been worth it. Everyone is friendly and have gone out if their way to make sure you are satisfied with their work. More

No work done. Scheduled oil change, windshield repair & re-calibration of sensors 2 weeks in advance (first available appointment). Dropped off Outback at 8:30 am. Scheduled oil change, windshield repair & re-calibration of sensors 2 weeks in advance (first available appointment). Dropped off Outback at 8:30 am. At 3 pm I got a call saying they needed to keep the car overnight. I really needed the car the next day so I went in to pick it up. No oil change, no re-calibration, no apologies, no reasons. The windshield was replaced because they sub that work out to a different company (Tru-View, John Winter, a great guy & excellent company). An amateurish operation, and one to be avoided. More

Friendly I bought a new 2019 Subaru here this fall. The staff were all very friendly. I worked with Garret from the Internet department because I got my quot I bought a new 2019 Subaru here this fall. The staff were all very friendly. I worked with Garret from the Internet department because I got my quote online. I also worked with Dan L. in financing. Both were very friendly. I felt that everyone was up-front about costs, available discounts, and the value of the different options. I didn't feel pressured into getting anything that I didn't want, and I felt that I had the opportunity to ask all the questions I wanted. I was happy with the price and the quality of the vehicle I got. I would recommend this dealership. More

Dealership is great, service is bad. We have purchased three Subaru’s from this dealership and they have been so kind at the dealer. But whenever I am in service I always feel unwanted in We have purchased three Subaru’s from this dealership and they have been so kind at the dealer. But whenever I am in service I always feel unwanted in there? Erin has probably been dealing with my services for the past 2 visits and I have never felt welcomed by her. Today, was just too much. I get it they are busy but they should not have treated me the way they have. The first man I spoke to said they were busy probably two weeks in. And then referred me to Erin. And here goes it all. I tell her that our car was overdue for an oil change and the response I get from her was “well that’s a disappointment” and stares at me. I’m like okay. She’s horrible and because of her and the majority of the people in service I won’t come back for their service. In fact I will call out the only person who has been the only person so kind and helpful to me, CARLOS. He is always kind to my sister and I whenever we go in. Aside from that the people in dealership are kind and welcoming. They don’t nag you and are so helpful. John Sylvester and Desmond are very kind and work hard for what they do. They were able to get us a car even below our means and we appreciate that a lot. And it just shows the type or human beings that they are. Other than that I have no other complain, except for their service. So if you want a car come here. But for other things just drive the extra mile to walker’s or the one in ballard’s Or even on the east side. More

Avoid this place if you’re an informed buyer. xxxxxxxx I went in to Carter Subaru with an online quote from John Sylvester, who told me explicitly if I came in they would match any offer. I did my research I went in to Carter Subaru with an online quote from John Sylvester, who told me explicitly if I came in they would match any offer. I did my research, visited numerous other dealerships and was given a better quote for a car they had on their lot, from a different dealership. With this better quote I scheduled a time to meet with John at the dealership. He told me he was unavailable and to work with a James Bennett. When I arrived and tried to speak with James he didn’t want to help me because he was busy with another customer, and stated John never told him I was coming in. I then got pawned off to an old bald guy (can’t remember his name lucky for him) who couldn’t give less of a crap about the sale so was very rude and blunt the entire interaction. When I made it clear they wouldn’t be able to scam me through financing they refused to even sell the car and now they won’t trade it to the dealership that was actually going to sell it at the quoted price. Don’t waste your time here if you’re an informed buyer. It’s a bunch of salty low lifes trying to rip people off. More

Not so black and white Update: After writing this review, Carter Subaru was able to credit us $1500 towards the cost of repair and found a refurbished transmission. Most of Update: After writing this review, Carter Subaru was able to credit us $1500 towards the cost of repair and found a refurbished transmission. Most of this was thanks to our customer service agent Randy. To be clear, He and Debbie were very kind. Our final bill was close to $7,500. Today I received a phone call from a woman from the dealership whose name I did not catch. She told me that Subaru has since decided to extend the warranty on all CVT transmissions to 100,000. She then expressed her extreme exasperation at my earlier review. She seemed very angry that I didn't state that Carter Subaru gave us the $1500 in service credit. Our conversation was awkward and ended ubruptly when she hung up. The credit was not mentioned because it had not yet happened. The woman who called me today was incredibly rude and unreasonable. She could have politely asked me about my review or even if would be willing to change it. I don't know how to go about getting our money back since she made it quite clear I should never go there again. Here is how the rest of the service went: Once I was notified they had the part and could begin work; I asked Randy to please let me know if they find any other problems with the car. We went to pick it up and the 60,000mile check list showed the at needed a new battery and a new brake light. I asked Randy about it. He said the service center did not notify him of these problems. He immediately offered to cover the expense of a new battery and light. I just had to come back the next day. It went fine. My car sounds great. As for my earlier review: No one is happy about having to drop thousands on a new transmission. It was very difficult to get a clear answer on why they didn't find a problem with the transmission when they replaced the head gaskets. My previous review: Noticed my Subaru Impreza had an oil leak a few months back. Took it in, turns out it needed new head gaskets. Luckily it was covered under warranty. Took my Subaru in for its 60,000 mile check up and they now tell me the transmission needs to be replaced. It will cost $8,000 plus the $800 for the 60,000 mile tune up. There was no check engine light on. The transmission just failed somewhere between 58,000 miles and 62,000. Of coarse right outside the warranty. The various b.s. answers from customer service only made it worse. They have ruined my finances. Will never go to Carter Subaru again or own another Subaru. If cars were designed to fail right when the warrany expired they wouldnt cost so much. More

Great Experience We had checked out a few Subaru dealers before deciding to work with Carter Subaru. The sales person was helpful and not at all pushy and matched the We had checked out a few Subaru dealers before deciding to work with Carter Subaru. The sales person was helpful and not at all pushy and matched the deals we were offered at other places without complaint. He answered all of our questions and was very quick to respond. He found us our perfect car, and we are still thrilled with it. More

How a New Car Purchase Should Be We narrowed our car search down to a couple Subaru models, and then used www.cars101.com to research all the tradeoffs and options. When it came time We narrowed our car search down to a couple Subaru models, and then used www.cars101.com to research all the tradeoffs and options. When it came time to secure a specific car, we got quite a range of quotes from Western Washington dealers. Joe Spitz, at Carter Subaru Shoreline, offered a discounted price that was far less than the next lowest quote for the same car. His proposal wasn’t even in the same league as the much higher fixed prices used at some Subaru stores. We were happy to get the exact package we were seeking, for a model that is in very high demand, while paying a deeply discounted price that made a joke of the “true” car values listed by the various car buying websites. Our sales consultant, Joe Spitz, impressed me as the kind of guy who eats, sleeps, and loves the Subaru brand. I have pretty high expectations when I’m about to be parting with a lot of money. Joe not only exceeded all my expectations, but he also significantly lessened the amount of money I had to part with :)! His candid and thorough response to my questions, and his use of just the right amount of humor, made the buying process downright enjoyable. He has really earned my respect. I see other glowing online comments about the guy. This would normally be a disincentive for me to post yet another accolade for his virtual refrigerator door. But, fair is fair, When someone really gets it right, he or she deserves at least as much notoriety as a looser who's earned every flaming arrow he or she has ever received on the web. I'd much rather write a positive review - when that rare, praiseworthy instance occurs. Without reservation or prompting, I’d suggest that anyone in the market for a Subaru “Goe see Joe.” Joe Spitz, at Carter Subaru in Shoreline. More

The Worst Experience we've ever had! Went to Carter today to look and maybe buy an Outback. First salesman, Zach, was nice. Went out and picked a car to drive. He goes to get the key and Went to Carter today to look and maybe buy an Outback. First salesman, Zach, was nice. Went out and picked a car to drive. He goes to get the key and another guy comes out says Zach is busy. Proceeds to rush us with looking at the new Outback then tells us we don't want a Crosstrak. We ask to look at one. He takes us to one and asks if we done. We tell him we want to test drive one, ask what happened to Zach and he tells us Zach has a customer that is buying a car. WOW! I guess we didn't rank as worth their time. The guy was a complete xxx! Went to Eastlake Subaru and are proud owners of a Subaru Outback. More