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36 Reviews of Mary Philips
November 13, 2026
Mary did an excellent job handling our Trailseeker purchase. This is the 5th Subaru we’ve purchased from this dealership. A top tier organization! purchase. This is the 5th Subaru we’ve purchased from this dealership. A top tier organization! More
by LAZ22570
Verified CustomerOther Employees Tagged: Ann Johnson
August 21, 2026
I had a good experience purchasing a used Subaru from Carter Subaru in Shoreline. Mary provided a very low-stress buying experience, and the car has been excellent thus far. Carter Subaru in Shoreline. Mary provided a very low-stress buying experience, and the car has been excellent thus far. More
by alan.canode
May 28, 2026
My experience was over the top positive. Mary Phillips was amazingly patient reviewing all the bells and whistles on my new car. Who knew that buying a new car could be so much fun. She rea Mary Phillips was amazingly patient reviewing all the bells and whistles on my new car. Who knew that buying a new car could be so much fun. She really knows her stuff. More
by george@kaleidoscopeinc.net
Other Employees Tagged: Desmond ?
April 10, 2026
Great experience, really enjoyed the attention to detail and willingness to work through my questions during the purchase process. and willingness to work through my questions during the purchase process. More
by azsmith
Other Employees Tagged: James Bennett, Sam Chou , Jim Adams, Jeff Tongue
February 19, 2026
The purchase of my nearly new vehicle was not a very good experience. I felt like my business was not really wanted. Initial online inquiries were responded to by a bot and were not helpful (and had I been experience. I felt like my business was not really wanted. Initial online inquiries were responded to by a bot and were not helpful (and had I been able to get better responses/info then, I may have traded in my old vehicle). After going in and looking at some vehicles I followed up with questions via email with the salesperson. Responses felt curt. They also apparently do no offer any kind of shuttle for those purchasing vehicle (not even locally). When I said I would be coming in to purchase one, I got a stereotypical response of "better hurry because we have had others interested" and was told they do not hold used cars when I asked if I could do a deposit or something to ensure it was held (and I did not waste my time going in). At time of purchase I was left sitting alone for long periods of time while the salesperson was doing whatever (they never told me what they were going to do). At one point I saw them answering the phone at the front desk. Meanwhile, the salesperson with the couple next to me (who were purchasing a new car) sat with them and chatted while their paperwork was being processed elsewhere. A supervisor even went to them and congratulated them on their purchase. I continued to sit alone with no explanation of what was happening or what I was waiting for. Eventually they did come back and everything was finalized, but I sure did not feel wanted or that my business was appreciated. When I was looking at the vehicle again that second day (before going in to actually purchase it), I noticed a scratch on the side. I mentioned it and asked if they could cover it. The salesperson said they could ask, but seemed kind of annoyed (with other questions I had on the car too). The night/early morning after purchasing the vehicle I received an auto email from the dealership notifying me the price of the vehicle I had just purchased was being dropped $500 (I had signed up for notifications on it). I found that frustrating. I sent the salesperson a message letting them know. They responded apologizing and saying that the messages are automatically sent and they had not planned on reducing the price. I wonder how many other price drop alerts have been sent out for their vehicles that they won't/don't honor. There were some paperwork hiccups after my purchase. Communication regarding them from the finance person was horrible. The issue could have been taken care a lot sooner and without so much frustration if they had properly explained why things needed to be done a certain way. Overall, communication with like three different staff (and the auto bot) sucked from initial inquiry to purchase to after the purchase. More
by alw402
Other Employees Tagged: Devin LeSage
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