Carter Subaru in Shoreline

great service department I have purchased 2 Outbacks from Carter since 1999. We service our cars there because of the great customer service we get from Bennie C. In the serv I have purchased 2 Outbacks from Carter since 1999. We service our cars there because of the great customer service we get from Bennie C. In the service department. We have already referred a handful of friends to Carter because of this. More

Second Carter Forester, happy camper I've owned dozens of cars in my 78 years, and back in the day the experience of a car purchase was neither fun nor easy. I came in for an oil change, I've owned dozens of cars in my 78 years, and back in the day the experience of a car purchase was neither fun nor easy. I came in for an oil change, and drove out in a new car. Fun. Easy. Thanks. More

I have been going to Carter Subaru for over a decade. Unfortunately, their focus on quality and customer has taken a wrong turn. I recently decided to purchase a new Subaru from Carter, but was concer Unfortunately, their focus on quality and customer has taken a wrong turn. I recently decided to purchase a new Subaru from Carter, but was concerned about the amount of cement dust from the nearby construction and wanted to make sure cars were not brushed or put through an auto car wash. The salesperson told me it was not a problem because they only did light power washing. It was cloudy on initial inspection of the car, so I did not see it right away, but once I pulled the car in the garage, I quickly realized the car was badly scratched over every inch, including headlight, taillights, paint, etc. After seeing pictures of the car, Carter had us go to a detailer and we also took it to a painter - both indicated the car had possibly been brushed with a contaminated brush and not enough water. I asked the salesperson about this and she e-mailed that car had not been washed with a brush or gone through a car wash. Carter was good about offering to take the car back, and I planned to order another car from them. After getting the check back, and before starting the process to order a new car, my wife and I wanted to better understand how the scratches happened, so we went to the lot to compare a few cars that had just come in (and still had some of the protective covering) to cars that had been in the lot for a while. Without exception – cars that still had the protective covering were in great shape, and cars without it were badly scratched. We then realized that we were walking past the wash bay. We watched as they drove a brand new car drove into the wash bay, applied a very small amount of water, and then scrubbed the entire car with a brush that was never rinsed or even returned to the bucket. In an instant, I went from feeling good about the fact that Carter Subaru would give me my money back for a damaged car, to absolute disbelief. I could not believe this was how the cars were washed. I could not believe that, even after I told them the professional detailer they recommended told me the car probably had been brushed, they denied it and would only say the damage must have occurred at the factory or in port. I certainly could not believe that I was explicitly told my car had not been washed with a brush, when it had been. We went back and asked for the Sales Manager and explained what we had seen in the wash bay. He asked us to go into a room so that we would not “sour other customers.” I then told him what we had seen by comparing cars before and after detailing. He responded “we’re not going to change our process.” I would hope that, even if some or most people did not notice the damage, he would still have wanted to avoid unnecessarily damaging the cars, especially as it could be remedied with simple improvements to the process. We asked one more question, but only received another harsh response. My wife and I got up and left. If at any point in the process someone had simply apologized and been honest about how the car had been washed, I would have been fine. I don’t understand why we were treated as we were, especially after we had been told one thing about the car washing process, and then saw for ourselves it wasn’t true. It also doesn’t make sense to us how, knowing the cars are being damaged, Carter Subaru won’t even consider making improvements to its detailing process. I tried bringing my experience to the attention of the owners of Carter Subaru, but my letter remains unanswered. After all these years, I am not so much angry or upset by this experience as I am sad to end a long relationship with Carter Subaru. I am actually writing this because I hope it makes a difference to future car buyers and saves others from going to Carter Subaru and experiencing the same thing. I would strongly recommend checking cars when sunny or with a light if buying from this dealership. We went to a number of other dealerships and were amazed at how much better cars looked elsewhere. More

I just bought a 2013 Subaru Outback from Carter Subaru (just north of Seattle) and the positive experience was something to share (and I rarely share my opinions publicly). I spent the last 2 months revie (just north of Seattle) and the positive experience was something to share (and I rarely share my opinions publicly). I spent the last 2 months reviewing, researching, and test driving 10 makes of compact SUV’s and interacting with many sales personnel. There have been nice sales people, lazy sales people, impatient sales people, poorly informed sales people, condescending sales people, and then there was Guy at Carter Subaru who was exemplary in patience, knowledge of the vehicle, trying to get the best deal for the client (and he really delivered here), and trying to figure out what is the best fit for the client. For example, this was my second test drive (the first one, just to get a feel for the car, was about a month ago) and this time Guy took me on a real test to show how the car handles under various conditions; up a long hill, down a long hill, accelerating on a curved freeway onramp, etc., and the 2013 Outback (4 cylinder) handled very well – clearly on par with more expensive makes. More importantly here, with respect to the sales experience, Guy wanted to know what my expectations and concerns were and tailored the test drive to address each of them; I was very impressed - of the 13, only one other sales rep at the other dealerships showed this level of attention to my concerns and expectations. The business side of my experience, I had to pay for the car, was also very nice and very professional. If you are in the market for a compact SUV, in the greater Seattle area, I strongly recommend checking out Carter Subaru. If you run into Guy, tell him Dave sent you. More

Carter Subaru Shoreline is a caring, responsive, and fun dealership to work with. No pressure from the sales folks and they are knowledgable and responsive to all questions. This dealership works hard to dealership to work with. No pressure from the sales folks and they are knowledgable and responsive to all questions. This dealership works hard to make customer experience as seamless and easy as possible in every aspect from purchase to finance to maintenance and repair. The new eyesight system (pre-collision breaking) is a wonderful new feature and Subaru once again offers a quality product at a fair and reasonable price. I highly recommend this dealership and thoroughly enjoy the employees and the Subaru vehicles! More

I love my deal. my time their was meaningful and quick. i was constantly made sure i was comfortable thanks to Jason Bennet. i have given this ratings for those reasons using true car to find a great pric was constantly made sure i was comfortable thanks to Jason Bennet. i have given this ratings for those reasons using true car to find a great price. i bought a 2012 outback. More

Yes, I would absolutely recommend this dealer, and in particular, David Wheeler, since he's the salesperson we dealt with. We will certainly go to Carter for our next Subaru even though we live an hour a particular, David Wheeler, since he's the salesperson we dealt with. We will certainly go to Carter for our next Subaru even though we live an hour and a half away. Aside from dealing with us with honesty and forthrightness, he delivered our Subaru ahead of schedule and for slightly less money than expected. When other dealers were tacking on second stickers raising the prices on 2010 Foresters due to high demand, Carter was not. Another plus in Carter's favor is their extended and convenient service hours -- they're open both Saturday and Sunday till at least 6pm. More

Long story short: In 2003, I bought a brand new legacy Outback wagon. What an expensive mistake. The car is a lemon, the mechanics make the problem worse, and carter subaru refuses to reimburse or fix t Outback wagon. What an expensive mistake. The car is a lemon, the mechanics make the problem worse, and carter subaru refuses to reimburse or fix the problem that their own mechanics make. Stay away from carter subaru. The head gaskets have gone out twice now, the computer system has crashed and the car only has approx 85,000 miles on it. when the mechanics replaced the original head gasket, they did it wrong and it caused extensive damage to the motor- $3600 worth. the mechanics also messed up the brakes by installing them incorrectly. Carter refused to fix the problem and did not reimburse me to have them fixed elsewhere. Carter Subaru sells defective products, and the do not stand behind their repairs. Carter Subaru is dishonest, money grubbing, and the cars are unriliable. STAY AWAY from CARTER SUBARU!!!! they have lost a life long and loyal subaru fan. and their cusromer service is terrible as well. More

Very helpful and friendly. My car had a problem that two other Subaru dealers couldn't find. Carter found it and fixed it one day. They gave me a loan car even though I didn't buy it there. A bummer they do other Subaru dealers couldn't find. Carter found it and fixed it one day. They gave me a loan car even though I didn't buy it there. A bummer they don't give you a car with gas in it, but I guess I understand. I'll go back for sure! More

Jon was really friendly and made buying our new car easy and fast. We looked up their inventory online and he brought us the exact car we wanted. The financing and other paperwork took a matter of minutes and fast. We looked up their inventory online and he brought us the exact car we wanted. The financing and other paperwork took a matter of minutes to complete. They didn't try to sell us stuff we didn't want. I can't think of a way to improve their service. Carter Subaru lives up to its "Hassle Free" slogan. More