Looking for a Fiat 500 electric on the east coast was challenging, but Carvana came to the rescue. I found exactly the car I wanted, the ordering process was straightforward, my delivery date was set and I was happy as a clam. Then....
At 5:30 the night before my delivery, I got an email saying that my car was still in Texas and delivery was delayed for two weeks. This put me in a bit of a bind because I had already disposed of my old car. The day before my revised delivery, I got another call. My car was here but there was no charger. Next day another call — they had a charger but the car wasn’t charging. The corrected the problem and my car was delivered a few days later.
My delivery person could not have been nicer. She volunteered to have the car detailed by a mobile detailing company as the cleanliness was “not up to Carvana standards” but later said that the quotes she got were “pretty pricey” and it never happened. The floor mats were missing and she promised me replacements in “a week and a half” but six weeks looks more likely (haven’t arrived yet but I’m hopeful). And there was some undisclosed damage to the car that I didn’t notice until the next week.
I think Carvana is a great idea. I never would have been able to get the exact car I wanted without them, but the promise of the thoroughness and ease of ordering the car was not matched in the delivery process.
If I weren’t looking for a hard-to-find car, I would go to a regular dealer. There you can see what you’re going to get with no waiting.