Carvana
Tempe, AZ
10,093 Reviews of Carvana
Car arrived dirty and trash still in pockets also needs brakes already wouldn’t buy here again ever. Still waiting for registration and plate’s after almost two months. The. Delivery driver had me sign in brakes already wouldn’t buy here again ever. Still waiting for registration and plate’s after almost two months. The. Delivery driver had me sign in red pen three weeks later they notified me of this. Worst experience buying a car I have ever had run don’t buy here More
Horrible service and process. No one to speak to before or after the sale. Car was just okay and had many more flaws and cosmetic issues than represented. Not to mention, it No one to speak to before or after the sale. Car was just okay and had many more flaws and cosmetic issues than represented. Not to mention, it was missing its radio antenna and would barely start on day two. Had to have battery replaced and tires (over ten years old and cracked, unsafe to drive). Their alleged 100+ check of the vehicle is a joke. I home tested the battery and it tested as being "bad". Worst car buying experience ever. Will NEVER buy another vehicle from this company. Don't believe anything they represent...they are still used car salespeople and you can't see the vehicle beforehand. More
Bought a convertible mini cooper over a month ago. The convertible was delivered broken. Because it was outside the 7 days we could not return it. Over 2 certified mechanics have tried to fix it. The convertible was delivered broken. Because it was outside the 7 days we could not return it. Over 2 certified mechanics have tried to fix it. Not repairable…..!!! We still have NOT received the TITLE. More
Horrible! !! I bought a car and the check engine light came on the next day and the car was struggling to go. I tried to “swap” the car and they make it impossi !! I bought a car and the check engine light came on the next day and the car was struggling to go. I tried to “swap” the car and they make it impossible asking for so much more paperwork and verification. Now the process has exceeded the 7 day mark because they made sure of that. At the end of the day I’m stuck with the xxx car More
We bought a car from carvana 3 years ago and had a great experience. This time, the process was disorganized, documents were 'expiring' after we submitted them, our trade of offer expired because of it and experience. This time, the process was disorganized, documents were 'expiring' after we submitted them, our trade of offer expired because of it and the service team could do nothing to reinstate our initial offer. A check was already cut from our bank and I had to spend additional hours of my work time dealing with what should have been a simple process caused by Carvana's poorly designed system. This company process is not what it used to be and the customer service is atrocious. More
Avoid Carvana. Had a 24 page purchase agreement and one day before delivery, they called and said check I produced was short by 300.00. They tried to change my trad Had a 24 page purchase agreement and one day before delivery, they called and said check I produced was short by 300.00. They tried to change my trade value in the last minute after producing a contract. Again, avoid them as they won’t talk live on phone either. More