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Carvana

Tempe, AZ

4.0
9,634 Reviews

HQ

Tempe, AZ

85281

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9,634 Reviews of Carvana

March 20, 2023

This is the 2nd car I've purchased through carvana. It is still the most convenient car buying experience. This time around was a little disappointing. The vehicle was not washed on arrival. It looke More

by Debra Wilson
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Names unknown
March 20, 2023

Much more damage to the vehicle than was shown in pictures online. They will not cover all repairs of body damage, but they will repair some of it (and cover rental). My car was delivered with a sing More

by mdavisrowley
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
None
Mar 20, 2023 -

Carvana responded

We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed on to the proper department. If you need immediate assistance please contact us at (800) 333-4554 and our dedicated advocates would be happy to address your concerns.

March 18, 2023

Purchased a car and extended warranty from Carvana and it was a big mistake. Their policies are horrible, they do not inspect their vehicles well or they flat out lie and their customer services could not be More

by Andrea
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tabear
Mar 20, 2023 -

Carvana responded

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

March 18, 2023

STAY AWAY¡! !! This has been a terrible experience with them. My car broke down 2 days after purchase from Carvana. I had it towed to their prefered automotive More

by Ironsoulreaver
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Half of the staff
Mar 20, 2023 -

Carvana responded

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

March 18, 2023

I ordered a car on Carvana, and they made me an offer on my trade. The car delivery was delayed 10 days. During that period, I received an email from them stating that my trade offer had expired, and the va More

by thomaskwoods
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
None
Mar 20, 2023 -

Carvana responded

We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed on to the proper department. If you need immediate assistance please contact us at (800) 333-4554 and our dedicated advocates would be happy to address your concerns.

March 18, 2023

The car was delivered as promised, and the overall process was very simple and easy. Very happy with the purchase and will consider using Carvana again. More

by klkrause
Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alecia
March 18, 2023

I have now sold a car and bought a car with Carvana. I love this place!!!!!! More

by jwizard9871
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Online
March 18, 2023

A beautiful and exhilarating ride! (James Bond would approve of this modern BMW Z4 "Road Rocket"). Only found one overlooked pre-delivery issue: The two 12 Volt power outlets don't wor More

by Navyret2011
Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Samuel (Delivery Driver)
March 17, 2023

Big defect that wasn't listed, is very noticeable. Carvana team told me THEY dented the car upon delivery and I should take pictures so they can fix it. I did exactly that and this is their response, More

by RonRedmond
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Theyre, in, pictures, of, damage, sent, to, carvana
Mar 20, 2023 -

Carvana responded

Thank you for your feedback regarding your recent Carvana purchase. It is unacceptable to hear that your vehicle did not arrive in the standards Carvana has set. Purchasing a vehicle should be an amazing experience, and we are sorry to have let you down. Please know we take your sentiments seriously, and we will be holding the proper teams accountable for this mistake. We are thankful you took the time to share your personal experience and are happy to see you moved forward with purchasing a Carvana vehicle. Please reach out to us at (800) 333-4554 and our team would be happy to address your concerns.

March 17, 2023

Process overall was very good. Vehicle was cleaner than I expected. Delivery was on time. Gas was at 3/4 tank. Great job! More

by Labrown437
Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Crystal
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