Carvana

Review Title: Extremely Disappointed – Still Waiting for Refund We returned our vehicle to Carvana within their 7-day window on July 3, 2025. The driver gave us a refund check for $6,690.18, but it was i Refund We returned our vehicle to Carvana within their 7-day window on July 3, 2025. The driver gave us a refund check for $6,690.18, but it was invalid — no routing or account number. We were told by our Carvana advocate that the correct check would be overnighted and arrive by July 9. As of July 11, we still haven’t received anything. We’ve called multiple times and were told to wait until our scheduled call on July 13. Today we spoke to a lead named Jasmine who admitted the check was never even reissued, and now they claim it won’t be issued until July 15. Carvana needs to take responsibility and follow through on their promises. More

This company lacks integrity. Sold us a car that does not have a working AC. Took it in before the warranty, got fixed and the AC went out a few months later and they refused to f Sold us a car that does not have a working AC. Took it in before the warranty, got fixed and the AC went out a few months later and they refused to fix it. More

It hurts me to write this because I once had a good experience with Carvana. But when a drunk driver blew through a red light and totaled my vehicle, I tried purchasing from Carvana again. The insuranc experience with Carvana. But when a drunk driver blew through a red light and totaled my vehicle, I tried purchasing from Carvana again. The insurance company totaled the vehicle, issued a payment to Carvana and I had gap insurance that covered the remainder of the loan. Carvana insisted that it never got the gap payment and said I would have to pay the thousands left over after the original insurance payment before I could buy another vehicle from them. Sorry, but I don't have thousands of dollars just lying around after a down payment to pay that off and for Carvana to issue a refund whenever it decides to admit that it got the gap money. I've argued for hours with multiple "customer service" people about it, trying to get the hold released from my new purchase, but to no avail. As a result, I've canceled the purchase and I won't go back to Carvana again. More

Carvana cancelled my order without telling me. I had completed all the paperwork and had my bank send them a check so they had the money in hand. They said I didn't meet the deadline, but I have t I had completed all the paperwork and had my bank send them a check so they had the money in hand. They said I didn't meet the deadline, but I have the FedEx tracking number to prove that the deadline was met. Then they told me that the car that was supposed to be delivered today is no longer available. If you don't finance with them at 10% interest, they make it very difficult. DO NOT RECOMMEND. More

I purchased a vehicle through Carvana. They delivered it in the pouring rain. The next day, once the car had dried off, I noticed that the car was filthy, there were a few scratches, and They delivered it in the pouring rain. The next day, once the car had dried off, I noticed that the car was filthy, there were a few scratches, and 3 of the 4 wheels were badly scuffed. None of this was disclosed on their website. I contacted them about the cosmetic issues on the wheels to which they instructed me to contact SilverRock (Warranty company) who would get it all sorted out for me. I went through the process of contacting SilverRock. This is not something that I felt like doing with a new to me car. After 10 days, I hadn't heard anything and contacted SilverRock once again. They said my claim was denied due to the issues being cosmetic (what??) and said Carvana needs to take care of it as they sold the car like this. I contacted Carvana who said there was nothing they could do because I was outside of my 7 day window. I have spent a ton of time between Carvana and SilverRock who are just pointing back and forth at each other, and I am screwed as the consumer. This is the second and absolute last car I will ever purchase from Carvana. I would highly recommend staying away from purchasing a vehicle from Carvana or a warranty from SilverRock. Neither company will stand behind their product and neither will support you as the customer. More

Sitting here at the Ford dealership. Went to Tire Choice last week for inspection. There are significant needed repairs. I haven't even driven 200 miles with my new car! Carvana lied abo Went to Tire Choice last week for inspection. There are significant needed repairs. I haven't even driven 200 miles with my new car! Carvana lied about their 150 point inspection. Transmission fluid leaking and problems with brakes and rotors? At 200 miles that I added to the car? I need Carvana to do the right thing and repair these like they should have during their 150 point inspection. More

A bit pricy but it was an overall good experience. Yeah I could’ve gotten the same car for a little less elsewhere but Carvana simplified the process a bit. Due to a nasty divorce my credit took a ma Yeah I could’ve gotten the same car for a little less elsewhere but Carvana simplified the process a bit. Due to a nasty divorce my credit took a major hit. Carvana was willing to finance my Honda Civic SI when it felt like no one else would and for a (bit hefty) fee they even delivered it. The car was beautiful. The only thing they missed was the trunk release cable button wasn’t working but that’s no big deal since they fob and actual handle worked perfectly. I put 60k miles on that car with zero issues before it met an untimely end (stupid deer 🦌) More

I purchased a car through Carvana and also sold/traded my then-current car, a Ford. The whole process seemed so easy! But then the car I purchased (a Corsair) was delivered. It had much more cosmetic damage then-current car, a Ford. The whole process seemed so easy! But then the car I purchased (a Corsair) was delivered. It had much more cosmetic damage than shown on the Carvana site. I am not talking about small scratches; I am talking about paint overspray all over the windshield and side mirrors, peeling paint, and lifting rubber seals. I felt sick for trading my car (Ford) and getting this hot mess. I arranged for a new vehicle (Nautilus) to be delivered and this Corsair picked up. The Nautilus delivery and Corsair pick-up were rescheduled 3 times. Each reschedule was another week of waiting. This means I waited 3 weeks without the new car. But since they took my Ford for a trade when they dropped off the first car the only car I had access to was the messed up one they originally delivered. They did tell me I could drive 400 miles....okay but over what is now almost a month, 400 miles doesn't go far. I asked to pick the Nautilus up from Carvana since they kept delaying delivery because Carvana was only 20 minutes away. They would not allow a faster pick up. They did tell me the Nautilus was there and ready...but I am thinking it was not. Here is why... fast forward TWENTY days and I still have the Corsair in my driveway. They will not pick the darn thing up! I canceled all business with them, canceled the new car, and am awaiting my check for the Ford they took, I have already purchased a car from a local dealer but this Corsair is still here sitting in my driveway. They have no idea it is here. Whenever I call about someone picking it up, they do not know I have it. I have told them 4 times I have this car. So was it a gift? lolol. I guess if it was I should give them a 5-star rating. I have no clue how they have any positive reviews. My situation has been horrific. I am trying to laugh about it because it is so bizarre. But I have lost 3 days of work and numerous hours talking to multiple people who have no idea what is happening. Steer clear :-) More

Horrible experience, ended up losing the money I paid for shipping, and couldn't even talk to a real person. Was stuck having AI answer my questions and telling me that I would be in contact with an "advocat shipping, and couldn't even talk to a real person. Was stuck having AI answer my questions and telling me that I would be in contact with an "advocate" to help me with any issues. First of all, who needs an "advocate" to buy a car? It shouldn't be a battle. Scheduled the time to pick it up, provided all necessary documentation, and was told that they did not receive it in time and canceled my appointment. I even added the car to my insurance two days before the appointment. Did not even finance thru them, or get insurance thru them... Probably because that is how they make their money. Finally texted with a "Sebastian" who would not talk to me because I expressed displeasure with their service (said that they are idiots and that this was bull$h!t to be exact). I will vocally express my extreme frustration, and recommend everyone avoid Carvana at all costs. Horrible customer service and deceptive business tactics. I don't make many reviews, but people should know. More