Carvana

good start poor finish Everything was very smooth online.....purchase, financing. Delivery was fine, gave the necessary documents for registration........the state inspectio Everything was very smooth online.....purchase, financing. Delivery was fine, gave the necessary documents for registration........the state inspection was lost by Carvana.............I had to get the car reinspected, take photos, email it to the Carvana, so Carvana could finish the process they where suppose to provide. Things eventually got completed.....did not end up being a time saver, plus I was told I would be compensated for the inconvenience......oops.....that has not happened yet, and I doubt that it will, More

Awesome way to buy a car! I just completed my 7 day period of owning my 2015 Cadillac SRX Luxury. This has been the most pleasant experience I ever had in purchasing a car! Whe I just completed my 7 day period of owning my 2015 Cadillac SRX Luxury. This has been the most pleasant experience I ever had in purchasing a car! When I heard about Carvana, I researched them thoroughly. In February of 2018 I actually started the process of looking for a car. I had certain specifications and only wanted a particular color in exterior and interior. I would not settle for less. Carvana had the perfect car. I also researched and compared the prices of the Cadillac at other dealerships. Carvana had the car listed for at least 2000.00 less than the ones I researched. The ease of applying and getting approved was absolutely the best! I sat in my home and thoroughly went over the car just about everyday. The car delivered was the actual car and it had the few scratches as shown on the website. I had the option of picking it up or having it delivered. I had originally opted to pickup but due to personal circumstances I had to have it delivered. I did not have to pay anything to have it delivered and it was delivered directly to my front door. The customer service I experienced from my first phone call to them was awesome! Heather was great as she actually sent me pictures of my car to my cell phone from Jacksonville! I asked for them and she complied. James delivered my car and he explained everything to me in detail and was very nice. So yes this was a very great experience and I would and have recommend Carvana to anyone looking to buy a car! More

No more sales guys! I was looking for another car and went online and found the car I wanted, Easy straight forward process, No pressure sales! Delivered direct to my hou I was looking for another car and went online and found the car I wanted, Easy straight forward process, No pressure sales! Delivered direct to my house. More

Easy Breezy Easy Process Found the car online, spoke with the Carvana people and ordered it. Was shipped to the local facility at no charge. They notified me Easy Process Found the car online, spoke with the Carvana people and ordered it. Was shipped to the local facility at no charge. They notified me of the arrival made an appointment to inspect it. Approved the car and signed the papers in less than 30 minutes. Was a deep scratch on the roof they agreed to fix. I received an email 4 days after I had the car to take it to a body shop in my area and have it repaired. Everything very smooth! More

Amazing people Like so many I was hesitant at first; however, with every interaction with the staff at Carvana I was further vindicated in choosing this company. Fro Like so many I was hesitant at first; however, with every interaction with the staff at Carvana I was further vindicated in choosing this company. From the CSR's on the phone who were eager to do additional work on their end to make my experience seem less, to Makenzie at the OKC office who delivered my vehicle and brought 6 cookies from her favorite bakery for my children (after I had merely made a short mention of how excited our Brady Bunch was to get a new BIG car); the staff at Carvana proved time and time again to me why this is TRULY how car buying should be! More

Car Buying of the Future My first time attempting to use Carvana and I am now a happy, proud new owner of a beautiful vehicle. The process was incredibly easy and when I had a My first time attempting to use Carvana and I am now a happy, proud new owner of a beautiful vehicle. The process was incredibly easy and when I had a question, the Carvana representative I spoke with was but only a short phone call away. I was impressed with the high-level of service I got on the phone. I wish I could remember who it was I spoke with, but she was happy and helpful, working with me until everything was in excellent order. Bravo, Carvana, I will certainly express my level of satisfaction and ease of service I received to anyone I know interested in purchasing a vehicle. More

I really bought my car online!! :) It has been three weeks since I bought my car (2017 Hyundai Accent). I am happy with the car(got it ASE inspected within 7 days and car is awesome). C It has been three weeks since I bought my car (2017 Hyundai Accent). I am happy with the car(got it ASE inspected within 7 days and car is awesome). Car buying experience delivery and loan process, paperwork stuff was pretty convenient. More than happy with customer service. (Friendly, reachable, no pressure on buying). I started going out to a few local dealers/test drives/getting quotes/bargainings etc but finally ended up buying from carvana. I think all are good in their way, I took a bold step to buy online and I guess I got a good deal. This is my first personal car ever so my ratings don't consider much of previous car buying experience. More

Best dealership ever Wouldn't go anywhere else Still waiting to complete the refund process for state emissions inspection, and unlisted cosmetic damage on the vehicle Wouldn't go anywhere else Still waiting to complete the refund process for state emissions inspection, and unlisted cosmetic damage on the vehicle, but other then that carvana can't be beat on price, convenience, and customer service... Plus traditional used car dealerships would never offer a refund for cosmetic damage that wasn't listed or previously noticed... Wouldn't buy a car anywhere else !!! Love my car, thanks Carvana... More

Easy, Fast, No Hassle, Legit Carvana is amazing they made it super easy to get a car you want so many choices be sure to do all your research if you know what exact car you want b Carvana is amazing they made it super easy to get a car you want so many choices be sure to do all your research if you know what exact car you want because it’s so many that you might even find the same one cheaper or with more features. The process is so easy don’t even need to talk to anyone unless you have questions and the customer service when you do speak to someone is A++ I’ll more then likely stop going to dealerships from here on out for my next car I will go thru carvana. I live here in AZ where the headquarters is. No one trusted the site but it’s so many commercials and build boards and friends of friends who have bought cars from here I just had to try it myself. When they say deliver at your door that’s exactly what they do. I would put all the names I spoke to but I can’t recall everyone I spoke with had great customer services. My temp tags flew off at a car wash I called them up they emailed me a copy. Easy !!!! Don’t hesitate carvana is legit. More

Our Excellent Adventure in Buying A Vehicle Online We bought a 2012 Honda CR-V LX with 16,671 miles recently. The entire experience was first rate: From searching online for the right vehicle (price, f We bought a 2012 Honda CR-V LX with 16,671 miles recently. The entire experience was first rate: From searching online for the right vehicle (price, features, condition) to the buying experience and through delivery. Everything was accurate and straight forward. Our new car met all expectations when delivered: Clean. No apparent defects.The items listed as imperfections were barely perceptible. Our test drive before accepting the car was flawless. Our delivery person was friendly, professional and informative. After delivery, I took our new car to our long-time trusted mechanic for an in-depth inspection. He was impressed with all aspects of our new car. His only comments were associated with (1) light under-body rust and original equipment tires with few miles, plenty of tread, in good condition but six years old. All manuals, one full feature key, and one valet key were provided. (Two full feature keys would have been nice.) Documentation of Carvana's 150 point inspection was not provided. This, too, would have been a nice addition to complete the sale documentation. All-in-all, close to a perfect buying experience! So much so that I'm looking forward to purchasing another vehicle from Carvana in the near future. More