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Carvana
Tempe, AZ
10,133 Reviews
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10,133 Reviews of Carvana
May 26, 2022
I traded my car in for a 2018 equinox and we sold my wife's car to carvana. Both transactions were literally seamless! Carvana employees were friendly, knowledgeable and right on time! Such a great expe wife's car to carvana. Both transactions were literally seamless! Carvana employees were friendly, knowledgeable and right on time! Such a great experience all the way around. Thank you carvana! Keep up the good work! 👈😀👍 More
by rfreeman997
Employees Worked With
Sara was great. Can't remember any other names
May 26, 2022
I have a strong aversion to car dealerships, especially very aggressive salesmen.I really appreciated CARVANA's vehicle buying process. Select a vehicle from the comfort of your home, delivery to the front very aggressive salesmen.I really appreciated CARVANA's vehicle buying process. Select a vehicle from the comfort of your home, delivery to the front door, excellent customer service, and even rapid resolution of damage that occurred during transit with zero cost to me. I highly recommend Carvana. More
by susan.s.karry
Employees Worked With
I don't remember
May 25, 2022
Selecting a car was easy, and I liked the pictures and the 360-degree interior view. The purchase process was OK, but they gave me expectations as far as the test drive and the registration/plates that d the 360-degree interior view. The purchase process was OK, but they gave me expectations as far as the test drive and the registration/plates that didn't turn out to be true. They need to customize the process and expectations based on the state you're living in. I was expecting a 15-minute test drive but was told I can't do that in Massachusetts because they can't use temporary plates (which I disagree with as I've had many test drives at dealerships that used a temporary plate. The good thing was that even though I mistakenly cancelled my old plates (thinking I needed to do that), the delivery driver had fresh plates available for me, and I didn't need to pay extra for them or wait on line at the registry! Also, I specified my savings account to pull the money from, but they pulled it from my checking account, which caused an overdraft to my savings account. Luckily my bank did not charge a fee for this. There's an issue with a part under the hood being missing (it must've been the 151st point in their 150-point inspection), but hopefully SilverRock will resolve the issue. More
by dukeofny
Employees Worked With
Sebastian
May 25, 2022
AMAZING! ! Sophie who delivered my car was communicative, professional, punctual, friendly, and informative! We love her! :-) The car was in beautiful clea ! Sophie who delivered my car was communicative, professional, punctual, friendly, and informative! We love her! :-) The car was in beautiful clean condition and the extra touches were SO thoughtful! The approval and underwriting process was super easy. James & Brandy (who both called me about my drivers license) were super helpful and communicative and made it easy for me to understand what I needed to do. The car was on time, as-advertised, and in great condition- we love it!!! More
by stanford.jenni
Employees Worked With
Sophie, Jake, James, Brandy
May 24, 2022
The purchase and delivery were amazing, quick, easy and hassle free. The young man who delivered the care was very friendly , knowledgeable and on time. The only negative is that the was a small tear in th hassle free. The young man who delivered the care was very friendly , knowledgeable and on time. The only negative is that the was a small tear in the headliner that was not noted on the hot spots. No a big enough issue for us to look for another car. Overall, a great experience. More
by sowashestinysam
Employees Worked With
Don't remember
May 24, 2022
I bought a car in early 2022. It has already been to the dealership for work 7-8 times in the first 5 months. I even purchased the extended warranty, but constantly have to fight It has already been to the dealership for work 7-8 times in the first 5 months. I even purchased the extended warranty, but constantly have to fight with Carvana and Silverrock to get any service covered. The car buying part is a breeze, I loved that. They should just do better with selecting good cars and actually assisting with covering parts and repairs when they sell you a problematic car. There are a few great customer service reps at both companies, but you're mostly going to get the runaround and excuses. And what you can squeeze out of them, will come only after a lot of stress and headache. Hopefully, you will luck up and get a good car because if you don't, it's going to cost you a lot of time, energy, and money. More
by Montrell S
Employees Worked With
several
May 23, 2022
I just bought my 3rd car from Carvana - BMW x6. The first experience years ago was amazing. The second transaction was fine, but nothing special. This last one was a disaster. Car has an oil leak, The first experience years ago was amazing. The second transaction was fine, but nothing special. This last one was a disaster. Car has an oil leak, dings were not documented, a key was missing, car wasn't detailed like I was expecting. 150 point inspection my xxx. The car got stuck in the vending machine, which took a while to sort out remotely. Previously, I had been a big advocate of Carvana. I am no longer. Used to be a wonderful experience, now its more of a gimmick. They have basically become Carmax v2.0. I will not be buying anything else here, nor will I recommend it to others like I have in the past. More
by wesleyishee
Employees Worked With
No idea
May 23, 2022
I agree with Carvana about their customer service. Don't take their word for it. They are still just as bad as they have always been. I was attempting to sell my 2022 Santa Cruz truck to Carvana b Don't take their word for it. They are still just as bad as they have always been. I was attempting to sell my 2022 Santa Cruz truck to Carvana but was not looking to purchase or trade for another vehicle with Carvana. So as part of the selling process, I was asked to verify the loan payoff amount. After reaching out to a Carvana representative and connecting with Navy Federal the Carvana Rep attempted to violate my privacy while on the call. Both Carvana and Navy Federal suggested that the calls were being recorded. I asked the Navy Fed Rep to provide a 14-day payoff for my loan account, they did and included the daily per diem rate which Carvana could use to tabulate a 10-day payoff if so desired. Then the Carvana Rep began to ask a number of other questions that in my opinion violated my privacy and had not been previously discussed with me and even before I could respond the Navy Federal Rep suggested that she could look for that information. However, she stated she could not do so without my permission. While I had nothing to hide regarding my loan, I was taken back by the questions and declined to offer any additional information besides the 10/14 day payoff as Carvana had initially requested and suggested that I have adequately provided the 10/14 day payoff as requested. It was a matter of principle for me at that point because these questions had never been brought to my attention prior to the call and were not a part of Carvana's request for information. online, via email, or on any of the three phone calls. If Carvana wants to know a customer's payment history, late fees, and other related information they need to be at least upfront with their customers on what is needed. I have never had a late car payment and if I had been late at any point, does that mean Carvana is not going to buy the car? Made no sense to me why this information would be relevant or why these questions could not be revealed to the customer before the call. So once again after (4) tries with Carvana, I still have not figured out a way to get these inconsistent Carvana customer service eps out of the way to stop cheating me and their organization out of a good car buying or sales deal. Hello CarMax, AutoNation, or Car Lotz. More
by aakendrick
Employees Worked With
Carvana Customer Service
May 22, 2022
The whole experience was easy and stress free. it was fun seeing the car come out of the vending machine. All the staff at the Philly office were knowledgeable and friendly. SO DIFFERENT from a tra it was fun seeing the car come out of the vending machine. All the staff at the Philly office were knowledgeable and friendly. SO DIFFERENT from a traditional car dealership!!!! They even told me where to get a good Philly Cheesesteak. More
by Arlene457
Employees Worked With
Tj
May 21, 2022
This was my first time using Carvana and I am thoroughly pleased. I traded in a car and got new car and the process was seamless. Samuel arrived on time and was a pleasure to speak to. He was extremely hel pleased. I traded in a car and got new car and the process was seamless. Samuel arrived on time and was a pleasure to speak to. He was extremely helpful and courteous. I would highly recommend Carvana More
by Eric.s.cain
Employees Worked With
Samuel
