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Carvana
Tempe, AZ
10,165 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,165 Reviews of Carvana
September 25, 2023
This is the best way ever to buy a car! The process was easy, and I was kept informed throughout the entire process. The delivery driver did a great job and thoroughly explained all the pap The process was easy, and I was kept informed throughout the entire process. The delivery driver did a great job and thoroughly explained all the paperwork, as well as what to do if I had a problem or wanted to return the car. More
by tomrizzo
Employees Worked With
Online
September 23, 2023
Arriving Carvana lot in Oak Brook, I was greeted by a man named Stetson and he was not very pleasant to me. He said you have some more papers to sign and I said I thought I signed all of those. before I came named Stetson and he was not very pleasant to me. He said you have some more papers to sign and I said I thought I signed all of those. before I came, and he said, just get on the website and sign the document and then he stated you need to go take your plates off the car there’s some screwdrivers, at that point I was not very happy with the service. As I was standing there, looking at him and disbelief. He stated I’m not the one helping you he’s gonna help you over there and walked off needless to say. he walked over to the other guy and said this one yours good luck. I would say you need to get better people in your front to handle the customers. However, Keelan and Kris was very supportive and respectful. I am hesitant to send someone else to use Carvana with that greeting that I received. More
by lbarber14
Employees Worked With
Stetson,
September 22, 2023
Despite some of the bad reviews I read before purchase, I didn't have any issues with the Las Vegas location. The online buying process was very quick and simple, and the car was delivered on time and in th didn't have any issues with the Las Vegas location. The online buying process was very quick and simple, and the car was delivered on time and in the condition it was advertised to be in. The advocate who delivered the car was knowledgeable, friendly, and answered all my questions. As long as the registration process goes smoothly, I will literally have zero complaints. A wonderful and easy car buying experience. I would purchase vehicles from Carvana again in the future. More
by audiomaster16
Employees Worked With
Don't remember Advocates name
September 22, 2023
The buying process was a breeze. I picked up my car and noticed that all the specs I thought were dirt. We’re actually little pits. I called Carvana and told them. They said they cou I picked up my car and noticed that all the specs I thought were dirt. We’re actually little pits. I called Carvana and told them. They said they couldn’t do anything. And suggest that I return the car. So rather than help me with a few hundred dollar windshield- they’d rather revers the entire transaction. Make it make sense. More
by KCampbell
Employees Worked With
No idea
September 21, 2023
It’s so bad. No car experience/process could possibly be designed to be worse. It will take longer, have more failed points, be more frustrating then you can imag No car experience/process could possibly be designed to be worse. It will take longer, have more failed points, be more frustrating then you can imagine. A quarter of the way in you’ll hate Carvana but by the end you will hate yourself. More
by wrightjeremyb
Employees Worked With
Probably 20 different people
September 20, 2023
I’ve never bought a car on my own before, mainly cause I dislike dealing with car salesmen but buying from Carvana was super easy. I’ve been recommending Carvana to everyone and will definitely use it again dislike dealing with car salesmen but buying from Carvana was super easy. I’ve been recommending Carvana to everyone and will definitely use it again. More
by gingercouch4
Employees Worked With
Brian
