Carvana

We realize buying a car during Covid is challenging for everyone so we anticipated paying more and not having as many choices. We chose Carvana because we wanted a specific Toyota with no more than a cert everyone so we anticipated paying more and not having as many choices. We chose Carvana because we wanted a specific Toyota with no more than a certain mileage. We were happy to find what we wanted on Carvana. However, Carvana pushed our delivery date back 3 times so that it was 3 weeks later than anticipated. We were replacing an older car that we planned to trade in to Carvana, but because of the delays by Carvana, by the time we got our new car, the old one was not running and Carvana would not take it. They also wanted to push our delivery back yet one more time. Fortunately the Omaha Carvana people were awesome and were able to get the delivery in to us without the last delay. The Omaha Carvana people are the only ones we were really happy with. We will not be using Carvana again. More

Started purchase my delivery has been delayed for more than a week already they keep changing it without notifying me except an email the day before 4 or 5 times already they have no supervisors that wil than a week already they keep changing it without notifying me except an email the day before 4 or 5 times already they have no supervisors that will call back I was Only talk to is someone working out of their house they don’t give me no answers why it’s delayed I’ve been paying insurance on the car and I still don’t have it so unacceptable and I’m just praying if I decide not to cancel which I’m ready to do all the paperwork and title issues they have if that will be a problem terrible business and unacceptable More

Well transparency was definitely terrible. Registration team poor at best. Delivery person was very good. Customer service has been very helpful. On a scale of 1-10 I would rate this experience as a 3 team poor at best. Delivery person was very good. Customer service has been very helpful. On a scale of 1-10 I would rate this experience as a 3 More

Worst car buying experience save yourself a whole lot of time, frustration and go to your local dealership. They sell cars that have not been inspected despite their claims that they are. And when you try t time, frustration and go to your local dealership. They sell cars that have not been inspected despite their claims that they are. And when you try to have the issue resolved they will drag their feet in the hope that the 7 day return period will elapse so they don't have to do anything and can say you had seven days to return the car if you were not happy with it. More