Carvana

Received deceitful phone calls the spoof local number had hide the caller. Highly questionable policy when asking for personal information. FBI and other law enforcement agencies warn about against share inf hide the caller. Highly questionable policy when asking for personal information. FBI and other law enforcement agencies warn about against share information with calls like this. When other car companies like Vroom would call, their company name would appear as the caller ID. Like Carvana, they also had employee that worked from home. This gave me a first impression that they were sneeze and unprofessional. Delivery quoted as 7 days until agreement was completed, then delivery changed to 31 days. Since I was using my bank, I was required to complete the loan before my application would be accepted. This resulted in me having to make a car payment, before Carvana could even deliver the car. I was told that they require this from all banks, unless I was to use them for financing. To sum it up, with no service provided after the sale like a dealership, misleading deliver dates, unprofessional phone service and having to pay for a car a month before it is delivered, the only reason I continued to deal with this company was because of the price of the vehicle I purchased. More

Everything has been a disaster from the beginning. First off, i preordered a vehicle, and the inspection was supposed to be done within 18 days. A month and a half later, i ended up having to order a differ off, i preordered a vehicle, and the inspection was supposed to be done within 18 days. A month and a half later, i ended up having to order a different vehicle because the first one was still not ready. Then i scheduled a delivery date for the new vehicle that I'd chosen. I scheduled it about a week and a half out so that they would have enough time to bring it, yet the delivery was still delayed. When i tried to get help from anyone at the company it took a day and a half for someone to answer my "live" chat. Then when i finally got help, they gave me a one liner generic answer, then took a whole additional day to respond with an answer, then never responded to any of my other questions. Then when you try to contact the company again they make you text a robot that just gives canned answers and just copys and pastes novels of information that are completely irrelevant to what you are trying to ask. The car still hasn't arrived and the company wont do anything to try to fix all the issues I've had. This is the worst experience I've ever had. More

Overall the experience was just ok, the knowledge about their internal processes is inconsistent. I was fortunate that after several calls a savvy employee was able to expedite my process. Car delivery was their internal processes is inconsistent. I was fortunate that after several calls a savvy employee was able to expedite my process. Car delivery was delayed and the day of the appointment the car arrived 2 hrs late with a service light on. The car was a great acquisition so that is why the condition of the car weight more on the overall experience More

We purchased a cargo van that didn't exist. We also provided all personal information to verify identity and funds available. Devin Martin promised to follow up and make us whole but we NEVER heard ba provided all personal information to verify identity and funds available. Devin Martin promised to follow up and make us whole but we NEVER heard back from him nor has anyone tried to find a solution to our dilemma. This is hands down the worst car buying experience ever. What's even worse is We didn't end up with a cargo van. We also sold our car so we could make this happen. Carvana only offered us $200 which we sold it for $15k. A HORRIBLE EXPERIENCE More

My delivery was rescheduled 5 times. After the 3rd I was in contact with Dalton the San Jose hub manager. He said it would be ready the 21st. It wasn’t and I didn’t hear from him for a few days. They said t in contact with Dalton the San Jose hub manager. He said it would be ready the 21st. It wasn’t and I didn’t hear from him for a few days. They said they detailed the car. It came with so many scratches that they didn’t even try to get out and it had dirt on it like it wasn’t even washed. Customer service was horrible. I wouldn’t recommend carvana based on the experience I had. More

Selection and price were good compared to traditional car dealers. Financing was simple and fair terms. Once the car was delivered, it was in great condition and the delivery person was thorough and pleasant dealers. Financing was simple and fair terms. Once the car was delivered, it was in great condition and the delivery person was thorough and pleasant. However, delivery was delayed twice with very little advance notice. More

Absloute worst buying experience everPickup Delayed Absloute worst buying experience ever Pickup Delayed Twice EV car came without charger and missing inner wheel well skirt After 3 trips to the deal Absloute worst buying experience ever Pickup Delayed Twice EV car came without charger and missing inner wheel well skirt After 3 trips to the dealership and over 30 hours of my time and 10 phone calls after I was told they were covering the cost I ended up paying over $420 out of pocket still waiting on a reimbursement check Did two Hard credit inquires when only one loan was obtained, now in the process of disputing with credit agencies, and has adversely effected my credit score. Horrible customer service waited over 6 weeks to speak with a manager after multiple requests. Still waiting to receive my registration after 2 months HUGE HEADACHE GO ANYWHERE BUT CARVANA More