Carvana

The purchase was easy, but receiving the car was a different story. The car came 4 days late, so I had to cancel then re-instate the insurance twice. When the car came, it had newly made scratches and different story. The car came 4 days late, so I had to cancel then re-instate the insurance twice. When the car came, it had newly made scratches and mechanical issues, there were burn marks and ashes on the ceiling-interior, and it smelled strongly of cigarette smoke and DOG!! The back area had a thick, sticky substance all over the trunk. The vehicle was not cleaned on the interior nor was it checked prior to delivery. To get the car repaired, I am only able to go to a Tire Mechanic (makes no sense) AND must take time out to get scratches and engine repaired at two different repair shops. Customer Service was HORRIBLE. More

I have had nothing but issues since purchasing this car. Carvana does not get back to you and passes the buck. I bought the premiere package and I am having issues with anyone wanting to service it. I DO NO Carvana does not get back to you and passes the buck. I bought the premiere package and I am having issues with anyone wanting to service it. I DO NOT RECOMMEND THEM AT ALL. I REGRET MY PURCHASE ENTIRELY. GO TO A REAL DEALER INSTEAD AS I SEE NO ACCOUNTABILITY WITH THEM AT ALL. WORSE DECISION EVER. More

I wish I would have done more research before buying a car from them. A quick BBB search would have saved me alot of aggravation- the site is filled with people who bought/financed cars with Carvana and ( car from them. A quick BBB search would have saved me alot of aggravation- the site is filled with people who bought/financed cars with Carvana and (many months later!) still don't have permanent tags and registration. I am one of those people, the temporary tag expired, they emailed me another temporary tag *from a different state* but it is not valid in my state, so now I have a car that I am making payments on that is not legal to drive. I have filed complaints with the BBB, the state DMV and AG, and am looking into joining a class action lawsuit against Carvana but trust me, DO NOT buy a car from them. On the surface it seems better than spending half a day at a traditional car dealer haggling back and forth, but it is NOT better. At least a traditional dealer will get your tags and registration done before the temp one expires. More

Unprofessional and don’t care about their customers. Deal fell through for a second time. I am in the military and move quite a bit. I have been trying to trade in my vehicle for a newer one. Unfortunat Deal fell through for a second time. I am in the military and move quite a bit. I have been trying to trade in my vehicle for a newer one. Unfortunately I have another family member’s name in the car I am trading in. The first time, I received a power of attorney so I could sign for them. Carvana told me it was against their policy to do this because their hq is in Arizona and I was in California, I offered to get an Arizona POA and they declined. So I decided to wait to Thanksgiving liberty period and drive the trade in car to Utah, where my family member lives. I explained this to them and the need for the car to be delivered on the day they said it would prior to completing the order. Everything was set and two days before delivery I get a text that they had unilaterally pushed out the delivery date by a week. I called and let them know that wouldn’t work, as I had previously explained prior to finishing my order, I had driven 12 hours to Utah to switch out the vehicle and I have to be back in California before the new delivery date. They confirmed the car was in Las Vegas (5 hours away), but said it would take over a week for the car to make it to the delivery location. I asked they keep their word and to deliver it in the confirmed initial delivery date. I was told to call again on the delivery date to see if they could deliver it sooner. I suggested they should be the ones to call me instead of having me call them. They said they didn’t have that ability (which is weird since they had called me numerous times throughout the process). Their unprofessionalism cost me an additional 1,600 miles on the vehicle I am trying to trade in (driving back and forth from California) which they admitted would lower its trade in value with them. Unfortunate that a company this big doesn’t care enough about its customers to keep its word of a material term of the contract (delivery day) and couldn’t figure out how to drive a car 5 hours in 3 days. More