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Carvana
Tempe, AZ
10,129 Reviews
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10,129 Reviews of Carvana
July 08, 2021
After 2 delivery delays, they said my car had transmission problems that require repair from their in house technicians 3,000 miles from my delivery. Since it was a high value car with detailed s transmission problems that require repair from their in house technicians 3,000 miles from my delivery. Since it was a high value car with detailed service records, I requested documentation. They couldn't do that, in addition, the rep recommended I cancel due to high mileage.....so I did. Would never use Carvana, and would not recommend to anyone. More
by Elrod
Employees Worked With
Eric S.
July 08, 2021
Absolutely amazing experience. From getting the estimate for my car to receiving my new car at my doorstep. I would have thought that since it was coming straight to my home that they were cutting corners s for my car to receiving my new car at my doorstep. I would have thought that since it was coming straight to my home that they were cutting corners somewhere but that could not be farther from the truth. Real big shout out to Flamica too who delivered the car, she def was the bow on top of the whole experience. More
by jordan.howell
Employees Worked With
Flamica
July 08, 2021
You’re on hold forever. They never have a straight answer for you. Waiting for them to pay off my trade in and waiting on the phone for an answer. Sent them a letter from my credit union before my purchase o for you. Waiting for them to pay off my trade in and waiting on the phone for an answer. Sent them a letter from my credit union before my purchase of the payoff amount. More
by Cindy
Employees Worked With
Anyone
July 07, 2021
Today I take the time to write how amazing the carvana experience was. It was effortless, almost seemed to good to be true. I sat and thought they must’ve done their work over a period in our lives wher experience was. It was effortless, almost seemed to good to be true. I sat and thought they must’ve done their work over a period in our lives where we got the time to settle and peel back the layers and the start again. This is what my husband and myself dedicated ourselves to over Covid, along witb our children . Spending more time with them then you ever get to at this age. These children are here with their light to teach us snd guide us, we listened and without fear did something knew because we heard their messages they spoke to us without using words . We released all fear and went into meditation and prayer and lastly to enter a flow state I believe this is exactly what the Team Leaders at Carvana have done, job well done, I see know cracks in your operating systems!!! I’ve checked all avenues We will most def buy again and tell everyone we know!! Thank you from the South Side of Chicago The delivery man was one of our people and was the brightest lights and that day he put in far more than the delivery of a vehicle, everyone who is settled enough should know of this amazing team of people! 🙏🏾🧚🏼💫🧘‍♀️🧚‍♀️🦋 More
by eringerard1
Employees Worked With
Desmond
July 07, 2021
This was so much easier than going to your local dealership! Took around an hour to purchase my car. Would recommend this to anyone! Carvana is the way to go. dealership! Took around an hour to purchase my car. Would recommend this to anyone! Carvana is the way to go. More
by Jbakerdude01
Employees Worked With
N/A
July 07, 2021
Impressed with vehicle. Actually came with a full tank of gas. Disappointed only 17% oil life but 100 day warranty a plus. Wish there was an approved dealer in my county to work on vehicle. Car was very clea gas. Disappointed only 17% oil life but 100 day warranty a plus. Wish there was an approved dealer in my county to work on vehicle. Car was very clean. More
by jessi_moffatt
Employees Worked With
Maria
July 07, 2021
The buying and exchanging process were interesting, and the people who helped me were wonderful. overall it was pleasant and somewhat easy. we ordered the first vehicle and it had a delay once we got it, the people who helped me were wonderful. overall it was pleasant and somewhat easy. we ordered the first vehicle and it had a delay once we got it, it checked out fine when we drove and walked it, when we took the car in it had rust on the bottom so we called to get it exchanged the woman on the phone was super patient and sweet as we looked for an exchange vehicle. The second car had two delays on it, then when we tried to get the contracts signed they were a message, the day of delivery I was in the phone with the help desk for three hours. but once we got it it checked out with us and our mechanic it was worth keeping. And we have been happy with our purchase. More
by Karly_mills
Employees Worked With
Jasmine, Amber, Keith
July 07, 2021
When I purchased my van from carvana I needed the van for my family to get around I did not have another vehicle. Van delivery kept getting pushed back. When finally delivered what I got was a van that did n my family to get around I did not have another vehicle. Van delivery kept getting pushed back. When finally delivered what I got was a van that did not go through the said 150 point inspection. The van came needing an oil change, outside paintwork, transmission fluid change, and an obvious rip in the ceiling. None of this was mentioned in the listing. What was mentioned was the brand new front tires but the van was delivered with bald front tires. The van was not detailed upon delivery. Also, I was not aware that things that are not attached may not be included. The listing said the DVD player had headphones but when arrived there are none. Also, carpet liners were taken out. When I called customer support about these items they said they are not responsible for these items but would give me "a $100 reimbursement check for the floor mats that SilverRock denied coverage on" I never received any check. When I most needed my new vehicle it was in the shop getting things fixed that should have been done before delivery if it was in fact inspected. Yes SilverRock was easy to work with but I did not buy a new car to take to the shop. I will never buy a car from carvana again. Buyer beware. More
by cardinals345
Employees Worked With
Too many to remember one name
July 07, 2021
My experience wasn’t the best. I had an original delivery date of May 17. Carvana finally delivered on the last day of June. Thus, it took essentially six (6) weeks to receive my vehicle, on accou delivery date of May 17. Carvana finally delivered on the last day of June. Thus, it took essentially six (6) weeks to receive my vehicle, on account of not being able to locate it, not having a truck driver, etc. Carvana should do a better job of empowering supervisors to be a final point of accountability because all they could do was apologize. More
by Dappersean
Employees Worked With
Too many to recall
July 07, 2021
The whole process of purchasing a vehicle online was something I thought I’d never do but it truly was the best car buying experience ever! something I thought I’d never do but it truly was the best car buying experience ever! More
by chel
Employees Worked With
I had several people working with me who had outstanding customer service.
