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Carvana
Tempe, AZ
10,156 Reviews
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10,156 Reviews of Carvana
July 02, 2021
Purchase process was quick and painless, registration was drawn out but Carvana did do all the work. I was driving around with expired temporary reg for awhile until I contacted them to update me on where th drawn out but Carvana did do all the work. I was driving around with expired temporary reg for awhile until I contacted them to update me on where they were with registration. In the end, great process and I will definitely buy from Carvana again. Save yourself several hours and years (during ownership ) of headache and don’t buy from a regular car dealership. More
by Simon Larano
Employees Worked With
Several
July 02, 2021
Hi, all went well I think except i am supposed to get the license plate holder for the front bumper from U and I have not heard a word about that. There is no license plate holder on the vehicle now and was license plate holder for the front bumper from U and I have not heard a word about that. There is no license plate holder on the vehicle now and was told U would get 1 sent to me. Let me know about this please. More
by bernie
Employees Worked With
don't know.
July 02, 2021
This has been the worst experience ever. I will never do business with you all again, and I wouldn't even recommend them to my enemies. The original car I purchased was lost ( you read that correctly, they business with you all again, and I wouldn't even recommend them to my enemies. The original car I purchased was lost ( you read that correctly, they lost my car.) I was just told that my delivery was delayed. They would delay it, then reschedule it, then delay it again. Finally after almost 2 weeks, an associate recommended I purchase a different car. I asked if my credit would be checked again ( I don't like the idea of so many hard inquiries as they have a negative impact on scores) and was told no, that my initial hard inquiry was sill valid. Incorrect! They indeed ran my credit again. Fast forward to a week later I finally get my new car. The next morning I am driving in the rain on the expressway and my windshield wipers fly off my NEW CAR into the middle of the highway. I had to pull over, call my husband( it was not even 7am) and he had to go to an auto part store to purchase new wiper blades to install so I could drive home. I was sitting on the side of the expressway for almost an hour. Last, my AC is not blowing cool air and I was told I would be charged $120 to have it checked. WHAT? It's only been a month that I have been doing business with you all and I regret ever aspect of it. More
by brandy_clark76
Employees Worked With
I don't know
July 02, 2021
Amazing how such a transaction can be made within 25 minutes versus hours at a dealership negotiating. However, calling and sitting on the phone to resolve things is a bit much. My instance tool 1.5 hou minutes versus hours at a dealership negotiating. However, calling and sitting on the phone to resolve things is a bit much. My instance tool 1.5 hours on the phone, the call was dropped, no one called me back. At least the wait times are not crazy when you call back. I would still recommend Carvana. More
by DK
Employees Worked With
Call in dont recall
July 02, 2021
Really easy process overall, everyone I spoke with or worked with directly was friendly, patient, and answered all my questions. Taking off a star because there was a hiccup happening in their system worked with directly was friendly, patient, and answered all my questions. Taking off a star because there was a hiccup happening in their system where one of my documents to verify my address was not sufficient, but that fact was not showing up on my dashboard. I got several emails warning me I had lost out on my chosen car! I called customer support ASAP and the person I talked to was very understanding, and himself bewildered by the problem. He got everything sorted out while I uploaded a new proof of address doc on the mobile app on the spot. I did lose my initial delivery day but didn't lose the car I wanted! My car was delivered by having it personally driven to me by a Carvana employee since I live in a congested downtown area, so I didn't have to stress about how they would unload it off a truck safely. The other huge perk is that Carvana handles state registration and license plates, so I don't have to go to the DMV and the fees associated with registering a vehicle are wrapped into the purchase price of the car. My plates and registration will be mailed to me, so easy. More
by MeganMargot
Employees Worked With
Unknown
July 02, 2021
The car quarter panels was dented so it pushed my delivery date back 2 weeks When the new delivery date it was cancelled because the car was sitting in Ohio During the first week of ownership I dis delivery date back 2 weeks When the new delivery date it was cancelled because the car was sitting in Ohio During the first week of ownership I discovery the convertible motor is broken That should of been in the discovery of defects and it wasn’t I was promised a $250 and haven’t received Since the convertible top has to be repaired I have to pay the $50 deductible There are no shops in my area that are qualified to repair a Nissan convertible top So all in all I am disappointed in the whole customer service experience More
by sam
Employees Worked With
Erin
