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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
June 29, 2021
Our delivery guy was fantastic. Super friendly, knowledgeable, and patient. My only complaint is that the app didn’t load some required tasks and it ended up delaying my delivery by a few days beca knowledgeable, and patient. My only complaint is that the app didn’t load some required tasks and it ended up delaying my delivery by a few days because I didn’t get the paper work completed in time. More
by Newsubie
Employees Worked With
Mark
June 29, 2021
I am bet pleased with the purchase of my car through Carvana. They kept me informed every step of the way. The follow up has been fantastic. I would buy from them again. Carvana. They kept me informed every step of the way. The follow up has been fantastic. I would buy from them again. More
by Okiejack
Employees Worked With
I don’t remember.
June 29, 2021
Carvana is a breath of fresh air! I dread dealing with regular dealerships and Carvana made buying my car simple, convenient and stress free! We are so incredibly grateful and love our car! regular dealerships and Carvana made buying my car simple, convenient and stress free! We are so incredibly grateful and love our car! More
by K_n_p_10
Employees Worked With
Lynn
June 29, 2021
Purchased 2 cars through Carvana. Both experiences were great. Nice selection, easy transaction. Price for my trade in was great. No extra fees. Highly recommend! great. Nice selection, easy transaction. Price for my trade in was great. No extra fees. Highly recommend! More
by jason_richards
Employees Worked With
Jarrett Meadows
June 29, 2021
I have never had a pleasant car buying experience. Carvana made the prices so effortles. The staff was courteous and my car was delivered promptly and on time. I will never use another lender again. Carvana made the prices so effortles. The staff was courteous and my car was delivered promptly and on time. I will never use another lender again. More
by johnson.feefee
Employees Worked With
Nicole
June 29, 2021
Where to start, where to start?First positive, using Where to start, where to start? First positive, using the web site to find a car, get financing, and completing the deal was a great experience. I Where to start, where to start? First positive, using the web site to find a car, get financing, and completing the deal was a great experience. I found the car I wanted at what I thought was a great price point given the listed features and everything was smooth and easy. Second positive, when the car was finally delivered the gentleman delivering the car was very professional and terrific to work with. Took his explaining everything and made sure I was good with the car. Third positive, the people you deal with are very friendly and want to help you. Unfortunately, their hands are tied and they can only do a limited amount to resolve an issue. Not their fault. Aside from those 3 positives the whole experience went down hill fast. First negative, I ordered the car on a Tuesday and the web site informed me that if I ordered within the next x hours I could have it by Thursday. Being that I was out of town I delayed delivery to Saturday instead (2 extra days). Then on Friday I was informed that there would be a delay and that they couldn't deliver the car until the following Tuesday with no explanation for the delay. After several attempts at contact I finally got a live person and was informed that the delay was due to the motor carrier breaking down while in transit from Georgia to Virginia (very disappointing). Carvana offered $100 for the delay and I took it. Second negative, I had to initiate a lot of the conversations to get updates and answers. Third negative, the car was advertised with a sunroof, CD player, navigation system. All 3 were missing so the listing on Carvana for the car was false. Tried to work with the Carvana team to get car price adjustment for the missing features but was informed/assured that the pricing team had priced the car accordingly but that they would offer me a $100 as compensation for the missing items or I could return the car. Needed the car for a road trip 3 days later so took the $100. Overall, the car is good and I've had no problems on my 1000+ mile road trip. However, I can not in good conscience give Carvana and my experience more than 2 stars and I would not recommend buying from them. If you do opt to buy from them then make sure you call to discuss the car and ALL listed features. Do not do what I did and trust the web site description. They advertise as being the new way to buy a car online with confidence and that they are very customer focused. Don't buy the hype! Learn from someone (me) who basically got punked on the deal for a car missing expensive features that were listed in the advertisement to which Carvana's responses was "Return the car or we'll give you $100, your choice." 3 stars for Customer Service because they could do VERY little and I had to initiate a lot of the communication and fish for answers. 5 stars for Friendliness because everyone was very friendly. 2 stars for price because the car was missing 3 expensive features (sunroof, CD player, navigation system) that were noted as present in the Carvana listing and they refused to adjust the price of the car. Sorry Carvana, you failed epically!!! More
by boriscardinale
Employees Worked With
Tyler, Ryan
June 29, 2021
I bought a car from the comfort of my own home and it I bought a car from the comfort of my own home and it was delivered to me! The transaction was easy. Our delivery man was fantastic! He knew all abou I bought a car from the comfort of my own home and it was delivered to me! The transaction was easy. Our delivery man was fantastic! He knew all about the car and was very patient showing me all of the features! What a great experience! More
by marcy
Employees Worked With
Don Johnson
June 29, 2021
I personally prefer to deal with people in person. And after shopping around I still feel I got a good deal. This was a very quick and pleasant experience. Even though there was a small technical glitch i after shopping around I still feel I got a good deal. This was a very quick and pleasant experience. Even though there was a small technical glitch in my initial delivery paperwork, Carvana was ready to redo everything within minutes of being able to contact my bank. I would definitely recommend them. More
by Ericdowdy90
Employees Worked With
I'm sorry but I don't remember.
