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Carvana

Tempe, AZ

3.0
10,162 Reviews

HQ

Tempe, AZ

85281

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10,162 Reviews of Carvana

August 01, 2023

First car they sent me was totalled, also was advertised as 4wd but was 2 wd. Then took a week to get me my other vehicle, wouldn't give me my money back in the amount of time I needed to go elsewhere befor More

by Undergroundempirefl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Too many people to remember
Aug 01, 2023 -

Carvana responded

Thank you for your feedback regarding your recent Carvana purchase. It is unacceptable to hear that your vehicle did not arrive according to Carvana's standards. Purchasing a vehicle should be an amazing experience, and we are sorry to have let you down. Please know we take your sentiments seriously and will hold the proper teams accountable for this mistake. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

July 31, 2023

I haven't had a problem so far. I did have to return the first car because the electric nine didn't hold a charge but the exchange was easy and I haven't had a problem out of my new More

by bakerst.tardis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don't have any
July 31, 2023

To be completely honest with you, the process of purchasing the vehicle is great. The only downside that has occurred in the last two vehicles that we’ve purchased is the lack of explanation prior t More

by Monica
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe
July 31, 2023

It’s never been easy to go out and buy a car. Carvana is very helpful and responded to all of my needs and answered all of the necessary questions I asked. More

by Randywmcleod
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don’t remember there names
July 30, 2023

Very profesional and polite. Fast service. The hole experience was great from the beginning to the end! More

by jvrlpz56
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sebastian
July 29, 2023

It was quick easy customer service was amazing when I went to get my car very very happy thank you More

by jae
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Excellent
July 29, 2023

We traded our car at the Carvana location in Atlanta GA, the service sucked, the people were rude, and when they pulled our car from the vending machine it had a screw in the tire they couldn’t do anything More

by johnstonoctober
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
N/A
Jul 31, 2023 -

Carvana responded

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

July 29, 2023

I am very happy with the customer service. I sold my car to them in 2022 an bought a 2016 that is in brand new condition. I realize that the former owner should receive credit for this as well More

by tonihartsell43
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy
July 27, 2023

People need to stop being fooled by Carvana and they need to have their dealer license pulled in colorado. My story starts February 9th, 2023. The day I was supposed to receive a car I financed to start a n More

by Julphillips
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joe
July 26, 2023

Easiest experience ever. The pickup was so kool and extreme exciting. Would recommend this to anyone More

by shannonschmidt1214
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Everyone
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