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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

May 19, 2021

It was a very simple process that took half the time of going to a dealership. The price was a bit high for the mileage. More

by Lilbitlate
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember names
May 19, 2021

At first I got the run around on the car I wanted to buy, but I finally got it. A couple issues with the car, but nothing major I can’t get fixed. More

by Eclements78
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A lot of employees
May 19, 2021

We never purchased car in this manner before. And really enjoyed the experience! Gillian Hammond the young lady that delivered our Buick and picked up our trade in did a terrific job, very professional, ex More

by grandpamcgrumpy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gillian Hammond
May 19, 2021

I have to admit I was skeptical but This was the Best Experience I have ever had buying a car..I picked my down payment an was impressed with the whole process..Very Efficient an very helpful ..What car More

by Peggythompson975
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
South blvd location
May 19, 2021

The experience was unpleasant at best. Delay, delay, delay, service after pickup to prevent yet another delay. Waiting on the $300 check for the inconveniences. More

by brady.harwood
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Numerous
May 20, 2021 -

Carvana responded

Thank you so much for reaching out regarding your recent experience with Carvana. We want to ensure that every customer has an exceptional car buying process. This starts with meeting the deadlines we set and providing accurate timelines. The last thing we want to do is inconvenience a customer in any way with delay, in addition to having to go through the After Sale Repair process. After reviewing your account, it does look like you are actively working with our Post Sale team to have your concerns addressed. Once again, we are truly sorry for the issues you encountered and we appreciate your patience through it all. Please do not hesitate to reach out if you have any further questions or concerns.

May 19, 2021

It was a surprisingly very easy process; representatives were very good at answering all of my questions along the way! The car was in great condition and beyond everything I could have hoped for :) More

by B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew
May 19, 2021

Waited 3 weeks for my vehicle . 3 delays .. I like the car the only thing is one of my fog lights are out . I feel with the delays, that should have been fixed . But other than that a good experience . I More

by Liza
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernice
May 19, 2021

Customer service reps are the best! A rep called me bk & found my car. She placed it in my cart!! I love you all!! HAPPY More

by Kllake5353
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Too many to say
May 19, 2021

Everyone was very nice and helpful . Had one issue which was promptly resolved by Carvana without me having to do much. Easiest way to buy a car More

by Shainamackey4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe
May 19, 2021

I really appreciate buying completely online and option to choose my delivery date and time. Everything went smoothly. Thank you so much Carvana. I will absolutely recommend. More

by Wrenemichelle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb
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