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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

May 12, 2021

There were transportation issues getting the vehicle I wanted when Carvana claimed it would arrive, from two days, to two weeks. I wasn't able to get answers why my terms changed on my loan and it's disa More

by bitsandbots
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melody, Ryan
May 12, 2021 -

Carvana responded

We appreciate you taking the time to provide us with your feedback, as we know your time is valuable. Carvana works diligently as possible to ensure vehicles are transported and delivered on time. Please accept our apologies for the miscommunication about your delivery as we want each of our customers to have a memorable experience. We recognize that everyone’s situation is different and apologize if our verification process lacked timeliness and communication. Our goal is to use our customers’ feedback to continue to improve our underwriting/verification process. We would love to improve your experience, so feel free to reach out to us at (800) 333-4554 if we are able to assist you with anything else.

May 12, 2021 -

bitsandbots responded

Thanks for taking my feedback seriously. I would also love for you to improve my experience, though, I'm not sure what could be done at this time.

May 12, 2021

Wonderful quick and easy way to buy a car! No hidden fees or pushy salesmen like at traditional dealerships. It’s almost too good to be true! More

by colleensmyth
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda
May 12, 2021

One of the easiest ways to purchase a car! Will definitely use Carvana for my next vehicle purchase and refer family and friends as well! Thank you CARVANA! More

by Jolenerenae98
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
May 12, 2021

The Best way to buy a car, Hands Down!! I actually changed my mind mid purchase and Website and service was excellent. I got a dream car at a great price, with no pressure or hassles. More

by ndoanuk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
n/a
May 12, 2021

Process is easy but you definitely have to pay close attention .The descriptions of the cars can be inaccurate. Fortunately my wife still loves the car even though the trim is NOT as advertised More

by poloblk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of his name
May 12, 2021

The easiest car buying experience I’ve ever had. No gimmicks, haggling, surprises or funny business. What you see is what you get. Will definitely continue to purchase cars from them. To my delivery dr More

by Nismo0216
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaitlyn C. Delivery driver and Tyler from customer service through texts
May 12, 2021

By far the best way to buy a car! Superb customer service, superb attention to detail, and superb cars! I will recommend this way to buy a car to everyone I know. Love my experience and love my car! More

by NESSPIG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon in Portland Oregon hub
May 12, 2021

A whole new car buying experience. Easy to deal with 24/7, although sometimes automated. You can be put in touch with a sales advocate easily. I found a great car, better shape than I anticipated. Exter More

by rlraypole
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ira and Deyshawn Bond
May 12, 2021

When I ordered my care to be delivered, I ask for and was confirmed for Wednesday. A day after I completed my application the delivery date was changed to Friday with no phone call or Email. I had set up the More

by John Robertson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
na
May 14, 2021 -

Carvana responded

We appreciate you sharing your concerns and experience with us. Carvana strives to provide a streamlined and enjoyable car buying experience for each and every customer. We apologize that your experience has not followed our standards. Our teams work relentlessly to prevent delays in delivering your vehicle to you, as we know this can cause frustration, which is never our intention. We will be taking your feedback into consideration for improvements and we thank you for the time you took to share your transparent review with Carvana. We hope you are now enjoying your vehicle and we'd like to extend a warm welcome to the Carvana family.

May 12, 2021

Excellent service, and very friendly employees. Also quick to get you in and out as fast as possible. Clean environment also, they work as a team. More

by rhalford8290
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
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