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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
May 13, 2023
Overall pretty terrible experience. Took about a month and a half to receive my car. Already made a whole payment on it before even recieving it. Shipment was delayed about 7 times and Took about a month and a half to receive my car. Already made a whole payment on it before even recieving it. Shipment was delayed about 7 times and barely willing to work with me around my schedule to deliver the car. Car came damaged, originally shipment was delayed to fix it, and it was just sent to me again a month later still damaged. Wasted an entire month. Offered to repair it but the shop they ‘approved’ is an hour away from me. Can’t afford to drive there, or get it delivered there and have it sit for probably 3 days. Car had a lot more imperfections than what was pictures, including dings, scratches, missing trim, fading clear coat, and more. More
by Alexknapp808
Employees Worked With
Probably 20 different people, never the same person when I call.
May 12, 2023
I like driving a nice car, but hate the purchase process. This is the way to buy a car. No pushy sales people, just nice and friendly people to walk you through the process. Had a couple of glitches, but ver This is the way to buy a car. No pushy sales people, just nice and friendly people to walk you through the process. Had a couple of glitches, but very understanding and were open and willing to correct a minor issue. More
by Rhytjan
Employees Worked With
Eric,Benito, & Zac. The delivery guy was on time, friendly, and through. I don’t remember his name.
May 11, 2023
The process literally could not have been easier! I ordered a car on my phone in about 20 minute’s time. The delivery was a piece of cake and the young guy who came, Cole, was an angel. Most pleasant I ordered a car on my phone in about 20 minute’s time. The delivery was a piece of cake and the young guy who came, Cole, was an angel. Most pleasant car buying experience ever! And….. my car is pretty awesome. More
by JANDHCANTLEY
Employees Worked With
Cole
May 10, 2023
The purchasing process was very easy however the car was very dirty and had an outstanding recall on it when it was delivered. I talked with someone from Carvana but they didn't seem to care about my issues very dirty and had an outstanding recall on it when it was delivered. I talked with someone from Carvana but they didn't seem to care about my issues. I would still recommend them though as their price was competitive and we are happy with the vehicle despite having to address those concerns. More
by Kristi
Employees Worked With
Kevin
May 09, 2023
This was our 3rd online purchase with Carvana. All three were delivered to our home. We did not go to the dealership to select our vehicles all were done based on the photos a description provided All three were delivered to our home. We did not go to the dealership to select our vehicles all were done based on the photos a description provided by Carvana. We are very happy with our transactions, in fact our first vehicle we used a a trade on the third. Carvana has treated us well and I realize they are bust like everyone else in the industry, so I am patient and kind with their customer service group. I find them to be responsive and helpful. Our latest purchase was a 2016 Lincoln MKC and it is an amazing vehicle, priced right and met or exceeded what we expected. Buying a car sight unseen is risky, however we are now 3 for 3 and plan on buying another toward the end of the year. The vehicle will be for our son. We have also used their financing and found it also easy. All three delivery drivers have been polite, professional and helpful. Plus our trade-in offer was more than fair. Thank you to everyone we dealt with. Bryan Melhado More
by dmelhado
Employees Worked With
Everyone
May 09, 2023
This is my second time using Carvana. First time it took them over a month to get the car to me. This second time, the car was supposed to have gone through a 150-point inspection. Thats First time it took them over a month to get the car to me. This second time, the car was supposed to have gone through a 150-point inspection. Thats a joke! Be aware. Received the car on a rainy day so I couldn't see the body till it stopped raining. The body has about 40 more bad spots on it then they even showed in the pictures. The rotors are shot, and pads were original (this is a 2018) all around. I had to put over $500 into the rotors and pads just so I could drive it.I asked them if they would reimburse us since we will have to do the work ourselves, that was a no. It also has a noise when pulling off. I couldn't return it due to leaving on vacation a day after I received the vehicle, and you only have 400 miles to return it. I don't think I would purchase through Carvana again after this purchase. More
by kamela
Employees Worked With
Dont remember
