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Carvana

Tempe, AZ

3.4
10,129 Reviews

HQ

Tempe, AZ

85281

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10,129 Reviews of Carvana

April 08, 2021

Such an easy experience!! Absolutely love my new car. The buying process was completely hassle free and everyone I spoke to was incredibly nice and helpful. More

by MelodyxHope
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Customer Service Reps
April 08, 2021

Although initially skeptical, I have to say that my experience with Carvana has been nothing but stellar! From the virtual tour of the vehicle, to the positive and helpful nature of the customer servi More

by Rand S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unfortunately, I did not note employees. All were excellent!
April 08, 2021

Super pleasant experience from start to end. Their customer service skills are beyond anything I’ve seen in a very long time. It was an awesome experience from the point of ordering the truck to the More

by tagentry1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tameshia
April 08, 2021

It was nice that it had a full tank of gas but was disappointed that I only had 3% left to get the oil changed . More

by Ppender1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley
April 08, 2021

Buying cars in general isn't fun. This process is made to make it easier. And it was. Would definitely recommend it and have to other people. More

by Jams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember but they were amazing
April 08, 2021

one off the best experience buy in a car love the customer service the best allways help we the process thanks carvana wold buy again More

by melo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
all
April 08, 2021

THE NEW WAY TO BUY A CAR - DON’T DEAL WITH CARVANA! My vehicle is awesome. I got a decent deal...HOWEVER, received my vehicle 2/17 -bullspit on the registration! Today is 4/8 (almost 2 months),I received More

by Nmcguire2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robots!
Apr 09, 2021 -

Carvana responded

We very much appreciate you taking the time to let us know about your recent registration experience with us. At Carvana, we pride ourselves on providing a seamless and hassle-free purchase process from start to finish. While we are glad to hear you enjoyed the initial process, it is disheartened to hear about the delay regarding your registration. Although we always desire the completion of the registration to be fast and smooth, sometimes things happen beyond the scope of our control that prevents this. We encourage each of our advocates to establish clear lines of communication with each of our customers so as to avoid any confusion. In researching your account, we see your case is being handled by one of our registration specialists as we work to complete and send it out to you. If you have any questions, please don’t hesitate to reach out to us at (800) 333-4554 or utilize our chat feature that’s available 24/7.

Apr 10, 2021 -

Nmcguire2003 responded

I’m DONE with reaching to 800-333-4554 and getting the SAME OLD song & dance. I’ve already discussed with my attorney and will take my own action if nit resolved QUICKLY! Again, I will not recommend CARVANA to anyone, PERIOD!

April 07, 2021

This was the best car buying experience I’ve ever had. Most paper work was done online digitally. In and out on the day of delivery, just over 40 minutes and best yet, got it from the vending machine. Ver More

by Djs61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jen
April 07, 2021

Everything was fast from picking the car, signing contract in < 1 hours and delivery in 3 days! It was fast because I already have bank approval for a loan with 2% interest and found out the carvana More

by traveler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember their name, delivery guy and lady on phone for gate access code for delivery. Thanks!
April 07, 2021

This was the best car buying experience i had. Having a vehicle arrive with new plates on it without me needing to to go the registry was the most positive part! Staff was friendly, courteous, and very eas More

by Melissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
matt
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