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Carvana

Tempe, AZ

3.0
10,162 Reviews

HQ

Tempe, AZ

85281

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10,162 Reviews of Carvana

April 04, 2021

Carvana is without a doubt. The easiest stress free way to buy a car. It is the best car buying experience I ever had. 😊R More

by Nissan114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember
April 04, 2021

I really appreciate carvana.com for helping purchase my new car. The quality of cars you guys have in your inventory amaze me. The process was very easy. And I love the 7 days money back guarantee you guys More

by Isabellepaul1992
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All the employees
April 04, 2021

The entire experience was not pleasant at all. I was 3 different times that someone was going to call me on about something or other and all 3 times nobody ever called. I was also told that I would get an More

by Erik H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't remember
Apr 05, 2021 -

Carvana responded

We appreciate you sharing your concerns and experience with us. Carvana strives to provide a streamlined and enjoyable car buying experience for each and every customer. We apologize that your experience has not followed our standards. To start, we are very sorry your car was delayed. Transport delays do unfortunately happen, however we absolutely understand your frustration since the vehicle was delayed more than one day and we should have let you know sooner rather than the day before your delivery. We sincerely apologize for the lack of follow up throughout your purchase experience, we will use this as a learning opportunity to better our customer service and ensure our advocates are being thorough on each call. We can assure you that we have passed on your feedback to our management team regarding your experience communicating with our advocates. Please let us know if you have any other questions or concerns by calling us at 1-800-333-4554. Thank you for choosing Carvana.

April 04, 2021

This is the second car I have bought through Carvana. I enjoy the easy, no haggle process. Will use again. Good job. Carvana Rocks again More

by donadriansmith75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake L
April 04, 2021

Great experience from start to finish. I love my truck and Carvana was helpful and right there through the entire process. I would recommend Carvana to my friends and family More

by Sknight34519
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
April 03, 2021

Best car buying experience ever! Every step of the car buying experience exceeded my expectations. I kept expecting a hiccup in the process and it never happened!👏👏 More

by lancecantdance
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember any names...sorry.
April 03, 2021

The only reason I am not giving 5 stars is because the day before I was schedule to receive the car, I was told there had been a logistics issue and the earliest it could arrive was 4 days later. This mad More

by gcarrara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
April 03, 2021

The entire experience was super easy and I saved a lot of money. I would absolutely recommend buying a car with Carvana. There's never been an easier way to buy a car than doing so from the comfort of your h More

by danrev1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernadette
April 03, 2021

This my third vehicle purchased from Carvana. Overall, all three have been a positive experience. The first was near perfect. The second was a disaster. There were many issues, however, the did take More

by leeshaw333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry don't remember but they were great.
April 03, 2021

Easy process. Accurate description. Great service. Great communication. Would and have recommended to many people friends and strangers. Corvette was exactly what I wanted and expected More

by shwooden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Internet
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