Carvana

Although the process was fairly easy and smooth the fact that the check engine light came on 24hours later and the fact that my hatch back is randomly missing the part that covers the trunk and they don’t t that the check engine light came on 24hours later and the fact that my hatch back is randomly missing the part that covers the trunk and they don’t think that’s their problem makes me wonder about how they really do business seems pretty crooked to me More

Your staff were very pleasant less one rude rep I spoke with before speaking with your manager Terick. I was truly disappointed that I was told the night before my pick up that it would be delayed. Myself with before speaking with your manager Terick. I was truly disappointed that I was told the night before my pick up that it would be delayed. Myself and another person took off of work for the pickup and were due to leave town shortly after. Your company did not attempt to get it to me faster and the compensation did not suffice. I sold my car and $25/day is not enough for a rental nowadays. I also needed my car for my work trip. I wasted a day of work and missed my original leave time for my trip. Also, although I couldn't drive the car (because I'm not in the state) and because it arrived a week late, I was only given a few more days for the trail. Which I will still be out of town for through that date. I've rarely ever worked with companies who's answer to their customer is oh well, you need to wait. Especially if it is your fault and especially with little to no compensation or lead time. I even had to call to follow up many times because I was either given misinformation or not notified on the progress of my order. Not a good first experience at all. More

The buying experience was awesome. No hassle, no pressure, nobody following me around. Got the vehicle that I was looking for. It took me half an hour for that whole process, and I did it while enjo pressure, nobody following me around. Got the vehicle that I was looking for. It took me half an hour for that whole process, and I did it while enjoying my cup of coffee. Now, I was told that the car was going to be delivered about a week later but the day before CARVANA called to tell me that the car was not going to be here. It took another week and a half with them to deliver. Once I got the car it was delivered not clean. It look like they were doing four wheeling on some cement dust before they deliver it to me. Once I started driving the car a warning light came on saying that they oil level needed to be checked. Also one of the rear tires had a slow leak on it. I took the car to the Mercedes service department and they could not find any record of a service done prior. The car only had like 2000 miles. Mercedes did a service and also found a screw in the tire. I did not claim anything with the insurance provided. I just wanted peace of mind. My point is do not trust CARVANA when they tell you that they have checked the vehicle. Have someone check it for you. Other than that now that the car is taking care of I really like it. Forgot to mention that the backup camera wasn’t working either but the Mercedes service department took care of the problem and they ordered a new one. More