Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carvana
Tempe, AZ
10,160 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
10,160 Reviews of Carvana
April 24, 2023
My experience was actually struggle. It took about a month to get a car.. my bank was an issue so that two about two weeks to figure out. Then the car I bought the first time the check e It took about a month to get a car.. my bank was an issue so that two about two weeks to figure out. Then the car I bought the first time the check engine light came on the day I was picking it up. I went in to cancel the order and the gentlemen on the phone was patient and kind and helped me find a different vehicle. I was ready to go elsewhere. Whoever he was, deserves a raise. I received this vehicle without any issues, and after a week I can say I do love it. The gentleman that saved the purchase truly deserves a raise and a reward, because I was extremely frustrated and he heard my feelings, helped me find a car, and honored my wishes. And now I love it. I’m 50/50 if I would recommend Carvana. The reviews and all over the internet say NOT to use Carvana but I was trying to trust the process. I do love the car now but after a month and two cars of struggle, it was more challenging than I was ready for. More
by kcleigh1
Employees Worked With
I don’t know his name but it was April 10 phone call with an agent, gentleman. It’s worth digging into to honor him.
April 24, 2023
I give a 3 star review because I had 2 extremes, the customer service was constantly setting me up to fail and just wouldn’t tell me the things I would need to continue the purchase, but the vending mac customer service was constantly setting me up to fail and just wouldn’t tell me the things I would need to continue the purchase, but the vending machine I went to was wonderful everyone was friendly and was working with me and just tried to make my life as easy as possible. More
by Jamellor2
Employees Worked With
No offense I don’t remember
April 23, 2023
If I could leave 0 stars I would, not only was my car delayed with no reasoning behind it, I had to borrow a vehicle as my old one was already sold.. drove 800 miles round trip to pick up and turns out t delayed with no reasoning behind it, I had to borrow a vehicle as my old one was already sold.. drove 800 miles round trip to pick up and turns out the engine needed to be replaced, new struts, new engine mount, new belts, new washer fluid tubing, and new thermostat . The check engine light came on two days after I got home.. when talking to a rep there was no remorse, basically told me xxxx happens and I had to drive another 800 mile round trip to exchange the car while 8 months pregnant and with a toddler. New car runs great, miles were 5,000 more than the listing supposedly it was noted on the account in case their is a warranty issue but I won’t hold my breath. The seats were soaking wet and it stunk like chemicals so bad my fiancé threw up. I will never use Carvana again and I’ve advised anyone who would listen to take their business elsewhere. this company takes no ownership for their mistakes and has no desire to make it right. More
by eadoherty95
Employees Worked With
No idea
April 22, 2023
Unbelievably easy and convenient to purchase a car with Carvana. They were friendly, helpful, and reliable with their service. They answered all my questions and even called me to clarify a couple of thing Carvana. They were friendly, helpful, and reliable with their service. They answered all my questions and even called me to clarify a couple of things. Truly pleased with the quality of customer service and care offered to me. More
by christopherjohn111
Employees Worked With
Kristy
April 20, 2023
Carvana made the car buying experience so easy. I’m still shocked by the easy process. Sitting at the house with no pressure and being able to see so many vehicles is wonderful. I’m still shocked by the easy process. Sitting at the house with no pressure and being able to see so many vehicles is wonderful. More
by Etxpiney
Employees Worked With
Online customer service.
