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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

March 10, 2021

The Carvana Team did an amazing job working with me through the whole process. When an issue came up the support team was fast to help correct or address any concerns. I found the warranty process to b More

by joshuafscott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carvana Sales Team
Mar 11, 2021 -

Carvana responded

Thank you for taking the time to reach out regarding your recent Carvana experience. It is disheartening to hear that your vehicle was listed incorrectly on our website as our intent is to never mislead you. In order to be as transparent as possible, we list the original window sticker and provide a 360-degree tour of the vehicle. With every vehicle purchase, Carvana offers a 7-Day Money-Back Guarantee because we would never want a customer to keep a vehicle they do not love. After reviewing your account, we are happy to see that you are working with our post- sale specialists to get your issues resolved. If you have any further questions or concerns please reach out to us at (800) 333-4554.

Mar 11, 2021 -

joshuafscott responded

Thank you the team took great care of our needs.

March 10, 2021

My experience with Carvana was flawless. A friendly driver/rep. showed up on time with my "new" used car, and it was BETTER than I expected. I LOVE my car! The paperwork was easy to understand and si More

by seacrestscott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil
March 10, 2021

I loved the selection! Also the easiness of the purchase. They didn’t clean the vehicle, however they fueled it to full. Had trouble with the brakes right off, but they were nice about having the More

by dunhamb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember their names
Mar 12, 2021 -

Carvana responded

Thank you so much for reaching out regarding your recent experience with Carvana. We are so happy to hear that you enjoyed the ease of your online purchase process and the inventory on carvana.com. Additionally, we are so pleased that you have been enjoying your new vehicle so far. We want to apologize, however, for the condition of the vehicle when you received it. Part of our process not only is guaranteeing that the cars have gone through the 150-point inspection to ensure it drives as close to new as possible, but we also detail every vehicle so that it looks (and smells!) as close to new as possible. We pride ourselves on the great condition of our used vehicles and we can assure you that your experience is absolutely not excusable or typical of our process. We would like to apologize that there were more cosmetic imperfections than what was notated on our site. Currently, we notate imperfections that fall outside of our standards and anything additional is considered to be regular wear for a used vehicle. We apologize again for any frustrations this has caused you, and we want to ensure that you are happy with your vehicle. If we are able to improve your experience in any ways, please give us a call at (800) 333-4554.

March 10, 2021

Our Acura RDX exceeded all expectations, and the sales process was the easiest and quickest auto sale I've ever been a part of. Bottom line, we found the exact car we wanted, down to the low miles, trim More

by Kdub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not Sure
March 10, 2021

this was one of the least stressfull purchases i ever made. the complete purchase took about 15 minutesl. after that, the follow up was very good. and not obnoxious,. they offered a few additional war More

by sptzfn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
they were all good
March 10, 2021

My delivery driver was the best part of the experience. He wanted to make sure that everything went smoothly. He even went to the gas station to fill my new car up. More

by dirgible
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Idontknowthename
March 10, 2021

This purchase was so painless, that I couldn't believe how smoothly everything went. Everything from the initial contact and search for the right vehicle to the delivery and everything in between was so More

by c.renee.m24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
March 10, 2021

Carvana is perfect! There was no hassle at all. I just picked out a car that I thought looked amazing (and it does), they verified all my information and the car was delivered at my driveway within a week More

by Ortizraul2990
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carvana
March 10, 2021

Where were you 50 years ago when I bought my first car? LOL, but seriously this was the best buying experiences ever! It started with the selection, pricing, car descriptions and photos and ended with the More

by gems23rd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emmanuel and Ganesh
March 09, 2021

I really enjoyed the entire process. I had a chip in my windshield. They immediately got me a new windshield. I’m very impressed. I’ll never buy a car any other way More

by judebog13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alec
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