Carvana

Mechanically I would rate my car a 5 out of 5, very happy overall with how the car runs and performs. My reason for only 3 out of 5 stars overall comes from a few different things, first off my car arrived w overall with how the car runs and performs. My reason for only 3 out of 5 stars overall comes from a few different things, first off my car arrived with mud covered tires and the wheel wells were caked in mud, wasn’t too thrilled about my first drive having to be to the car wash. Second is the car reaked of cigarette smell. Nothing I can’t take care of myself, but definitely shouldn’t be something that is left for me to deal with. I think they add a column on the listing page that dictates whether it’s been a smoking / non smoking vehicle. And third reason is sales team , or advocates as they call them. they conduct most of the business through text messaging, nothing wrong with that, but their grammar and wording is terrible! It gives the whole thing a very spam like feel, enough so I almost cancelled everything untill I read about similar experiences. It is definitely a smooth process and a hassle free way to buy a car, with more attention to detail on both the technical side and vehicle detailing I think I would consider buying from them again. More

I'm very unhappy with the customer service I got they delayed me getting the car they said they couldnt find the title, I had obligations I missed of it and when I came to pick up my car they said I coul delayed me getting the car they said they couldnt find the title, I had obligations I missed of it and when I came to pick up my car they said I couldn't take it home something was wrong even tho I was in the green and that's why I was there in the first place so I had to go back 2 days later I lost a days pay .Bernie was so ignorant to me she wasn't friendly she was rude when I finally could take my car home my sun visor mirror was broken but it wasn't broken the first time I looked at it I had chocolate smeared on my passenger side seat they promised me a 100 gift card that I never received n never got a carvana coin I want them to check the cameras on 2/29 to find out which employee smashed my sun visor mirror I opened it up and glass went in my lap and I had a cut More

Worst process I have ever had buying a car. Financing part was done in a couple days That was only good part about this company but it took going through 2 cars and 7 weeks to get a car. Car was delive part was done in a couple days That was only good part about this company but it took going through 2 cars and 7 weeks to get a car. Car was delivered with a broken from end cracks and spray painted with a can to try to cover all the scratches and chips They email you the day the car will be delivered to tell you it won’t be delivered No phone call due to car having a scratch on bumper. Ok we postpone it to get that fixed for a week. Next week time rolls around no delivery cause it’s not done. Won’t tell you anything else. Reschedule for next week. Find a car same thing but deferent color seats so we switch talk to lady and get it done. Call back to put more money down and was told we wouldn’t loose our place for delivery put more money down and it changes and she says sorry you will just have to wait another week. So we wait get the car then and soon as we get car off of truck we see spray painted bumper and hole in side on of car. Bumper is broken on front in 2 places Guy was surprised I was upset it look like a cheap dealer trying to get something over on a buyer. so it takes 3 more weeks to get car. In that time it was my wife birthday present. Was told we will make it to you by a gift for her. No gift. Nothing like was told we would have. So get the car drive down the road bumper grill comes off. by this time my wife loves the car so I personally have to fix a new car I just bought Will never buy from there again and will make sure no one I know will either. Great idea. Poor management and how it is ran in Oklahoma City. Delivery lady was very nice tho. We did like her. More