Carvana

Terrible Experience - and costly. Good value on the price, good trade offer, not worth the grief and stress to deal with them. It's all illusory. When they fail to meet the "contract" terms they agre price, good trade offer, not worth the grief and stress to deal with them. It's all illusory. When they fail to meet the "contract" terms they agree to, they simply make you sign a new contract. This happened more than 10 times. So when you feel like you have a deal, you don't. You'll act in reliance on that deal, i.e. get your car ready for trade, complete your financing, pay for insurance, etc. and they will NOT perform under the terms of the contract. This causes potentially very difficult stress, and MONEY. You pay for your loan and don't have the car. You pay for your insurance and don't have the car. You take time off from work, and they don't meet their agreement to deliver. You do it all over and over again. In my case, changing the delivery date happened several times. The week they **finally** delivered, I had to re-sign contracts three times alone. So the contracts are ONLY to get you to act. If they don't act, they just force you to sign a new one. And by the time you're 5,6, or more weeks into this, have funded the loan, procured insurance, and scheduled time off - you have every incentive to keep going because you have put SO MUCH into this. For Carvana, if it works, fine. If it doesn't fine - we'll just move the ball and force a new contract. They all come to work for this very purpose, so it's literally part of their business model. So, Carvana will be getting a contract lawsuit and a Virginia Consumer Protection Act lawsuit from me. The worst thing that will happen for me (since I am a licensed attorney) is I spend a few dollars and travel a few blocks to the courthouse down the street. Carvana can hire a local attorney to respond and appear on their behalf - they can waste their time & money like I had to do for weeks. DON'T FORGET TO OPT OUT OF THEIR SHAM ARBITRATION CLAUSE! YOU HAVE 30 DAYS! Read the contract - even if they don't abide by the terms, you have to. More

Nice experience to buy a car. I love my car, but first able, instead of them shipping my car, somebody drove it to me, not a big deal. Also, in the initial contract, they didn't disclosure some damage on able, instead of them shipping my car, somebody drove it to me, not a big deal. Also, in the initial contract, they didn't disclosure some damage on the trunk (dent), which I notice when I receive my car, which I didn't want to turn it down because I love the car. The lady who brought the car told me that this was cover by the silver rock warranty, and when I did my claim, the customer service told me that imperfections were not cover in this warranty. So I have to fix this dent myself. Other than that, it's been almost 90 days, and haven't received my license plates supposedly due to COVID19 More

My vehicle experience was very unsatisfactory . My vehicle was supposed to be inspected by 3 rd party the vehicle came to me dirty , u detailed and now I am finding it was never inspected at all . Had vehicle was supposed to be inspected by 3 rd party the vehicle came to me dirty , u detailed and now I am finding it was never inspected at all . Had vehicle 9 days it's already had a radio failure and a left front hub assembly failure and the battery is bad and highly corroded and both battery in key fob was dead . My experience with this car and carvana very poor I regret my purchase already . The vehicle must go into nissan this week for all these repairs plus the oil change was never done as stated on inspection report that was pencil whipped . I'm still waiting for carvana to make it right or replace defective car all together.they really dropped the ball on me with this purchase. More