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Carvana

Tempe, AZ

3.3
10,136 Reviews

HQ

Tempe, AZ

85281

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10,136 Reviews of Carvana

January 31, 2021

We will never go to a dealership again after this. We already knew what we wanted, but the whole transaction was quick, easy, and our advocate was wonderful and helpful. More

by gorplatz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
January 30, 2021

I had the best experience! No hassle or fuss. Trade in and purchase went so smooth! My son was so impressed he bought a car the next week. Will definitely be using carvana.com from now on! More

by Necey12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unsure of name
January 30, 2021

Terrible experience! 2nd time using Carvana. Firsf time good. 4 times held for over 1 hr to talk to a person. I already typed a review for you but when i check the green check mark it erased everything. H More

by kthomp138
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dont know!
Feb 02, 2021 -

Carvana responded

Thank you for your returned business. We know how valuable your time is and we are sorry we made you wait. Carvana strives to create a stress-free car buying experience and it sounds like we missed the mark in providing a timely service to you. Being available for our customers is incredibly important to us and we are continuing to focus our efforts on improving our wait times. If you still have concerns and cannot get through to an advocate, the following resources are available to you: FAQs, chat with Sebastian, and for questions related to your registration and your 7-Day Money Back Guarantee, please review your Post Sale Dashboard. Thank you for the feedback as we are continuing to work on improving our wait times.

January 30, 2021

Wow..easiest, best and most professional service I've ever had buying a car..and I've bought alot! Just pick out a car..punch in the terms..and boom! Car is delivered. The delivery driver was so nice and More

by Gaillych
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CHRIS. my car delivery guy. So nice and professional. Paperwork all ready and easy.
January 30, 2021

This was a very frustrating process with logistics and communication but in the end it was a great experience and carvana customer service made it worth it. More

by isabellaroby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deyshawn
January 30, 2021

I was skeptical at first, but my experience with Carvana was exceptional. I highly recommend Carvana to anyone. Thank you a smooth and professional experience. More

by Shellz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miranda Hemry, Emely Roberts
January 30, 2021

The process was fairly easy although I had to go to the dealership to give them my trade-in and pick up my new car. I was told it would be difficult to transport my new car due to its height? Sales peopl More

by Rob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
January 30, 2021

I had a great experience. I wasn't sure if we should do this, but I definitely would recommend it to others. It was a smooth process from finding the right car to getting all of the paperwork done to the d More

by collinmcdermott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy
January 30, 2021

Flawless experience. Very pleased with how much they paid for my trade in. My Ford F-150 was / is flawless. Only complaint is that their call center is hard to reach with long hold times (30+ mins!) And the More

by Frederick Florida
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t recall
January 30, 2021

Such a relief (no pun intended since I bought a Nissan Leaf) to not have to find a way, with limited bus service, to a dealership. Shopped around online for a couple weeks and went back to Carvana (my fi More

by vickielynnejackson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon? (Not sure, sorry)
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