Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
10,128 Reviews of Carvana
September 19, 2020
The ease of buying online wasnt as expected most of the cars were pending sale so it took a long time to find a car actually available. There should be a way to filter those out. The Delivery was canceled cars were pending sale so it took a long time to find a car actually available. There should be a way to filter those out. The Delivery was canceled 30 mins before because it needed a battery and apparently they don't inspect the car until right before delivery. It went to the dealer over night and so I didn't have to wait another week for an open appointment I picked it up at their local Hub. The vehicle hands free and navigation was errored out. I took it to the dealer for repair where it took 4 days for the repair to be approved and then the part will take weeks to months to receive. That should of been something they fixed prior to sale and not brushed onto the customer to deal with. Its was a hassle I am still dealing with. I will say they extended my 7 day money back guarantee by a few days because of the issue. I like my car but the experience was not good. I wouldn't recommend this service. More
by Rachel H.
Employees Worked With
I don't remember anyones names I worked with
September 19, 2020
GREAT EXPERIENCE. I am pleased with the notifications and selection. A lot easier that the back and forth at dealerships. Great rate on trade-in. As Ford is ignoring some demographics with regard to vehic selection. A lot easier that the back and forth at dealerships. Great rate on trade-in. As Ford is ignoring some demographics with regard to vehicles manufactured, it is great to see a company that is serving all. Interior looked like new. I love my new to me Flex, and kind of hated to trade in my 2010 Flex. Smooth ride, quiet engine. I feel I received a great deal and no additional grey hair. More
by mabrma
Employees Worked With
Sebastian, the delivery advocate, a one other advocate thjat help with document upload.
September 19, 2020
Easiest way to buy a car! Employees were helpful. Fill out all info online and your car is brought to you two days later. Easiest process I have ever used to get a car. out all info online and your car is brought to you two days later. Easiest process I have ever used to get a car. More
by royalpetcare
Employees Worked With
John, David
September 19, 2020
I applaud Carvana and its employees for figuring out how to put the entire car buying experience online. That in and of itself is a huge step forward for simplicity and economy. Then, they took it to the ne to put the entire car buying experience online. That in and of itself is a huge step forward for simplicity and economy. Then, they took it to the next stage in a time of COVID but making the final delivery process completely and appropriately sanitary and socially distanced. Communication throughout via email, text, phone, and finally, in person (through masks and across 6+ feet) were complete, caring, and congenial. Thanks. We love our car. More
by del oleo
Employees Worked With
David Manganiello, Sebastien, Lee Ann
September 19, 2020
Love the no hassle no pressure purchasing online. Delivery was a wonderful experience, people were very professional, patient and kind. My new vehicle is AMAZING! Delivery was a wonderful experience, people were very professional, patient and kind. My new vehicle is AMAZING! More
by deelia.english1
Employees Worked With
Sebastian
September 19, 2020
Simple, fast process - and no stress at all! Everyone I interacted with was professional and friendly - an absolute pleasure at every step. Delivery was easy and car exceed expectations. Would buy from Car interacted with was professional and friendly - an absolute pleasure at every step. Delivery was easy and car exceed expectations. Would buy from Carvana again for sure. More
by Andy
Employees Worked With
Carvana
September 19, 2020
Car delivered 6 days late. Damage beyond what was advertised in the listing. Floor mats not present at delivery per listing photos. Seem to believe that since the extended warranty was purchased that advertised in the listing. Floor mats not present at delivery per listing photos. Seem to believe that since the extended warranty was purchased that all damage is covered by that and not the shipper or carvana! More
by Jwlhudson
Employees Worked With
Voicemail for late delivery
September 19, 2020
I love the vehicle and the easy online process. However the taped license paper flew off while I was driving, very inconvenient! Carvana needs to do better than taped paper licenses. the taped license paper flew off while I was driving, very inconvenient! Carvana needs to do better than taped paper licenses. More
by Darril1118
Employees Worked With
Stephen Sears
September 19, 2020
I love my Ford F-150 , very easy online process . The entire transaction was simple and easy . Financing was effortless . Delivered on time exactly when they said it would arrive . I am very satisfied . entire transaction was simple and easy . Financing was effortless . Delivered on time exactly when they said it would arrive . I am very satisfied . More
by marc86004
Employees Worked With
Sergio
