Carvana

The car buying experience was easy! The dealership was just fine. The trouble was with the shipping. The car was accidentally shipped to the wrong city and our delivery date was rescheduled twice. In just fine. The trouble was with the shipping. The car was accidentally shipped to the wrong city and our delivery date was rescheduled twice. In both cases, we didn't find out there was a problem until the day of the delivery. More

Trade and buying experience went smooth. Everyone could not have been more helpful on the computer and when SUV delivered. I was impressed with the walkthru online buying since I have no computer knowledg not have been more helpful on the computer and when SUV delivered. I was impressed with the walkthru online buying since I have no computer knowledge. Hooray for Carvana service. I will do it again in a heartbeat if another vehicle is needed. Thank you so much team. I appreciate you all. More

The whole process was super easy, the car was delivered on time and in perfect condition. the car is everything and more of what we expected. Easiest car I have ever bought!!!!!!!!!!! on time and in perfect condition. the car is everything and more of what we expected. Easiest car I have ever bought!!!!!!!!!!! More

Last year, we ordered a car from Carvana. A seamless, awesome experience that when it came time to get another, we instantly went to Carvana again. We chose a car - it arrived damaged in transport. A fac awesome experience that when it came time to get another, we instantly went to Carvana again. We chose a car - it arrived damaged in transport. A fact the delivery person had no even noticed. So, after a day, we decided instead of having the car fixed, we would choose another. Two days before that car was to be delivered, we got a message that car was ALSO damaged in transport and it would take 10 extra days for delivery to repair it. We decided to choose a different car since we couldn’t wait this long for another car. The car we chose was brought to us 3 days later in great condition - but missing the remote car start key fob that was pictured with the vehicle and promised in the description. The key could not be located, and none of the approved repair places near us could take care of the issue. So, we have to pay out of pocket for a new fob and programming, which will cost nearly $300. We were told the warranty company will reimburse us, but we have to do all the leg work to get it done and pay up front. I am still happy with the online buying process, financing, etc. But I have no idea what has happened to Carvana in the past year that has caused a perfect experience to be followed up by one riddled with issues - that haven’t even yet been resolved. I will have to carefully consider all options going forward with car purchase and will most likely no longer recommend this company to my friends and family. More

Carvanas team was great! Very helpful and responsive. They answered any questions I had as well! I am in love with my purchase. Thank you They answered any questions I had as well! I am in love with my purchase. Thank you More

Very simple process. I would highly recommend. Jan Lee texted me throughout to make sure everything was going well. Nice not having to bring random buyers to my home Lee texted me throughout to make sure everything was going well. Nice not having to bring random buyers to my home More

A Very Good and a Very Upsetting transaction. Just about everything was done as I was told it would be done. I am very happy with the sale and my new purchase. I am very happy with the trade in price given everything was done as I was told it would be done. I am very happy with the sale and my new purchase. I am very happy with the trade in price given to me from Carvana. What I am not pleased about at all is the delivery experience. The local center called me on the day of delivery and told me their transport truck was down and would it be alright if they drove the vehicle to me. Not a problem it is only 13 miles. The driver arrived with the car. The car was filthy and apparently never cleaned. Bird crap dripping from multiple places on windows and painted surfaces. I did mention this to the driver. I proceeded to look over the vehicle and noticed that the vehicle was driven hard to get to my location. The brakes were red hot and the engine compartment was also very hot. A 13 mile drive in normal traffic will not do that to this vehicle. Yes, I did try it a day later to see if I would get the same results. In my opinion the person delivering my vehicle treated this like he didn't care about the customer. He even told me about a time he got to drive a sports car 80+ miles for Carvana. I hope that my trade in wasn't abused as much as this vehicle was but I'm sure since I haded over a very fun to drive vehicle it was treated even worse. If I ever deal with Carvana again I will insist that the vehicle is transported to me or I will pick up at their location. More

Carvana was great with consistent communication from the beginning to the end of my purchase, not to mention having my car delivered to my front door without the haggling of a dealership. It was surreal. beginning to the end of my purchase, not to mention having my car delivered to my front door without the haggling of a dealership. It was surreal. More

This is the Best dealership ever. From the application to the delivery of the car. Thanks Michael for delivering our car safely, what a customer service. Pandemic compliant. the delivery of the car. Thanks Michael for delivering our car safely, what a customer service. Pandemic compliant. More

I have bought several cars from dealerships but dealing with Carvana was the single best car buying experience I have ever had. I was been provided with incredible service and attention without cheesy or a with Carvana was the single best car buying experience I have ever had. I was been provided with incredible service and attention without cheesy or annoying pressure. Once I purchased a car from Carvana, I could not even think about going back to a traditional dealership. Amazing selection of high-quality cars, no pressure sales and incredible customer service whether by phone, text or email, the experience was nothing short of amazing! Need some financing? Carvana will have you locked in with a great rate in minutes. Buying cars online is truly the new wave for the future and this country's new normal, and Carvana won’t let you forget it. I just can’t say enough positive things about my experiences with Carvana. One positive experience may be a fluke, but Carvana's 7-day trade-back, cancellation or down payment back guarantee, is genius and currently something no other car dealership has offers. I don’t know how you do it but keep up the good work Carvana! More