Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carvana
Tempe, AZ
10,162 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
10,162 Reviews of Carvana
August 10, 2020
Good concept lack of follow through Overall the experience was pretty awesome. Being able to buy a car on my phone without sitting in a dealership for hours on end was amazing. Having it Overall the experience was pretty awesome. Being able to buy a car on my phone without sitting in a dealership for hours on end was amazing. Having it delivered straight to your house even better. I had the following issues: 1. The car was not detailed. There was sand on the back seats carpets were dirty and overall not the level of detailing I would expect purchasing a car from a dealer. 2. The tow truck driver scratched my car. I understand things happen but tow truck driver took photos of the damage and assured me someone would be reaching out and no one ever did. 3. There was damage to the vehicle that wasn't shown on any of the photos. Specifically the drivers seat. I pointed it out to the tow truck driver and he took photos and told me someone would be contacting me and no one did. The driver was great. The front end service was great but after I purchased the car it seemed like they made it difficult to contact in 7 days which is past my trial period. Now i'm left with a car I like but it has issues I wouldn't have purchased the car for that price had they been disclosed. I would appreciate a follow up call. More
by mattF
Employees Worked With
Only ever talked to the driver and I don't remember his name
August 10, 2020
Buying a car through Carvana was a whole different experience. It was great and customer service was awesome. I decided this is how I want to continue to shop for a car in the future, however, my new experience. It was great and customer service was awesome. I decided this is how I want to continue to shop for a car in the future, however, my new car is not so great. I am already stressed out with it. It is having issues so I highly suggest getting some kind of warranty. More
by nettie.rosales
Employees Worked With
Briyeda
August 10, 2020
Best car buying experience EVER! Customer service very helpful and informative! Vehicle delivered earlier than expected. Car was very clean with a full tank. Delivery driver went over all paperwork with m helpful and informative! Vehicle delivered earlier than expected. Car was very clean with a full tank. Delivery driver went over all paperwork with me. More
by ashleydwilli
Employees Worked With
NA
August 09, 2020
Loved this was able to browse until I found what I wanted. The delivery process was easy and Eric was wonderful, he was very informative and a pleasure to deal with. wanted. The delivery process was easy and Eric was wonderful, he was very informative and a pleasure to deal with. More
by aring103
Employees Worked With
Eric
August 09, 2020
The employee who delivered the card was super friendly and patient while I inspected the car and took it for a test drive, the car came in great condition and in the week that I've had it I haven't had an and patient while I inspected the car and took it for a test drive, the car came in great condition and in the week that I've had it I haven't had any issues. More
by mixedbreed313
Employees Worked With
I think his name was Jake?
August 09, 2020
Process and customer service was awesome!!! Very helpful and informative when I texted or called. Prices great and easy to upload the documents needed to complete transactions. and informative when I texted or called. Prices great and easy to upload the documents needed to complete transactions. More
by Jessay_2000
Employees Worked With
Michael
August 09, 2020
Getting second person on purchase agreement due to co-signing was not an option online. Had to call and took hours. Had an issue at car pickup where we were asked for a third party check, turns out it co-signing was not an option online. Had to call and took hours. Had an issue at car pickup where we were asked for a third party check, turns out it was a clerical error but it took about 15 min to clear up. Person selling us car opened the door to remove car from VM too early and needed to wait 30mins for it to be reset from headquarters. By the time I got to see my car the 45 minutes for the sale was up and I felt rushed. Had a question about the power windows and was told to “just look it up in the manual” and if it still was malfunctioning to bring it back because of the 7 day guarantee. Good concept poor execution. Love the car and no haggle price. More
by alexcalixto91
Employees Worked With
Apollo
August 09, 2020
Of course I was a bit skeptical buying a car offline, but during these times of social distancing and my busy life style, I figured I’d look into it. From start to finish, the best car buying experience ever during these times of social distancing and my busy life style, I figured I’d look into it. From start to finish, the best car buying experience ever!! No pushy sales people, thousands of different vehicles all under “one roof”, simple financing, friendly people when I did need to speak to someone and quick and easy drop off of my vehicle!! I highly recommend Carvana! More
by amaslowski78
Employees Worked With
A very friendly man
August 08, 2020
Easiest car buying experience ever Start to finish this was the easiest experience ever purchasing a car. I originally ordered a different car, after driving to a local dealership to l Start to finish this was the easiest experience ever purchasing a car. I originally ordered a different car, after driving to a local dealership to look at the car, I decided I wanted something else. I came home went on line and changed cars even after approval and paperwork was finished. Delivery of my new car was very easy, they even called and asked if I was interested in having my car delivered early. I of course said yes. I went from driving a 2010 to a 2017 Ford Escape and I am in love with it. I am still learning how all the fancy extras work. My car still has bumper to bumper warranty and I did opt to purchase extra coverage for peace of mind. I will use this service again in the future, I highly recommend. More
by careyldailey
Employees Worked With
I don'r recall names
August 08, 2020
Hands down the best car buying experience I've ever had I don't think I will ever buy from a dealership again. Carvana made the car buying process, which is usually cringe-worthy, the most pleasant experien I don't think I will ever buy from a dealership again. Carvana made the car buying process, which is usually cringe-worthy, the most pleasant experience purchasing a car I've ever had. I got my dream car and it's never been easier. The selection and pricing are amazing. The communication was top notch and not overly annoying and I felt very taken care of the whole way through. The delivery team was prompt and knowledgable. There really is no other reason to shop anywhere else. I'm so so happy! Well done Carvana! More
by micheleandersen9
Employees Worked With
I'm so sorry I don't remember anyone's name!
