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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

July 18, 2020

Amazing, the process was extremely easy. The 7 day guarantee was a seamless process. Advisors where knowledgeable, kind, and so polite. I will definitely use Carvana again! More

by Dmarie_1999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keyona
July 18, 2020

it was great never buy from a dealership again carvana is the way to go. the car was what i wanted. wish i could have been reiburst for my drive there but it is wh More

by rodney_hinchman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
cant dont know names work with so many
July 18, 2020

The car already needs brake repairs after a week and the Silver Rock company is giving me a hard time to pay for it even though its clearly under warranty More

by Joesmithga
Recommend Dealer
No
Employees Worked With
Don’t know
Jul 24, 2020 -

Carvana responded

Thank you for taking the time to leave your honest review. It is truly disappointing to know that your experience has been less than ideal with us, as transparency plays an important role in the overall customer experience. We sincerely apologize that your vehicle arrived in the condition it did and that you are encountering mechanical issues so soon after receiving the vehicle. Each one of our vehicles goes through an in-depth 150-point inspection, and for further peace of mind, each vehicle comes with a 100-day/4,189 mile limited warranty. After further review of your account, it appears one of our Specialists has reached out to assist in the repair process. If you have any further questions, please reach out at (800) 333-4554 or chat at any time.

July 18, 2020

The experience was easy and straightforward. The photos provided online were accurate as to when I received the vehicle. The only negative I have is that you don't always know that a vehicle is pending unt More

by Calvingolden12
Recommend Dealer
Yes
Employees Worked With
None
July 17, 2020

By far the best car buying experience ever. From the beginning of the online process to pick up date. I was extremely impressed how simple, quick and convenient the whole process was. Placed order on a More

by Prismolina909
Recommend Dealer
Yes
Employees Worked With
Ontario, CA location
July 17, 2020

The process is easy. Quick responses. My car arrived exactly the way explained. I will be inviting everyone to skip the bull from a carlot and trying the carvana way! More

by tmisner77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
July 17, 2020

Absolutely the BEST experience. Professional, courteous, on time and POSITIVE! No scare tactics or haggling. I don't shop online a lot so buying a car online was HUGE. But the con More

by elizabeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
July 16, 2020

Found some cosmetic issues within the first 7 days that were not disclosed when I purchased the car. I contacted Carvana and they gave me easy directions on how to upload pics. SilverRock (Carvana’s warran More

by Bprince56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
July 16, 2020

I've never been happy buying a car..until now I've never had a good experience buying a car. And I've never heard from any friend or family member that they've enjoyed the process. It's painful, b More

by jd3200
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember the employees name
July 16, 2020

Best car purchase experience Even though the car on the website stated it was black and a dark blue vehicle was delivered to me, the overall purchase experience was awesome. No pr More

by Denise360
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A : Don't remember
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