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Carvana

Tempe, AZ

3.0
10,155 Reviews

HQ

Tempe, AZ

85281

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10,155 Reviews of Carvana

July 13, 2020

I was really excited to get my car from here but the delivery time kept getting changed. First car I had chose got damages during transport so they had to get it repaired so instead I chose another veh More

by Roperz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Several
July 13, 2020

Sadly this car was in worse condition then shown in photos. The process to gain the car was stressfree. i offered to keep the car in return for the things wrong with it, however we couldnt come to term More

by Thegodfather909
Recommend Dealer
No
Employees Worked With
Carvana
Jul 24, 2020 -

Carvana responded

Thank you for taking the time to share your feedback with us. Carvana aims to provide customers with an exceptional car-buying process coupled with high quality, pre-owned vehicles. We are truly sorry that your vehicle arrived with more wear than anticipated, as a 150-point inspection is completed on every vehicle to ensure that it meets our high standards. We would never want a customer to stay in a vehicle that they are not in love with, which is why we offer a 7-Day Money-Back Guarantee to maintain customer satisfaction. After reviewing your account, we do see you have worked with a Post Operations Specialist to ensure your concerns were resolved. If you have any further questions, please don’t hesitate to contact us at (800) 333-4554.

July 13, 2020

Great Delivery and Customer Service I just wanted to give a great shout out to Derrick Kelley !! He was the one who physically delivered my car. He kept me informed every step of the way More

by mvpaul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick Kelley , Ronice
Jul 17, 2020 -

Carvana responded

We appreciate you taking the time to share your feedback with us. Carvana aims to provide every customer with a transparent and streamlined car buying process coupled with high-quality pre-owned vehicles. We are glad that your experience reflected the ease and convenience that we aim to provide for every customer. If there is anything else we can do for you in the future, please feel free to reach out to us at (800) 333-4554 for assistance. We welcome you to the Carvana family and thank you for allowing us to show that we are the new way to buy a car!

July 12, 2020

Couldn't be easier. Matthew was efficient and friendly from the start and helped get the process moving forward. Given today's environment, this was an easy and safe way to sell a car. More

by csaw9999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew
July 12, 2020

Wow is all I can say, I was very impressed by the whole process from start to finish- only had one small hiccup- that was in my error that I wish could have been remedied in regards to the uploading proces More

by Enigma Ninja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott
July 12, 2020

I am so pleased with my experience with Carvana. I loved shopping for a new car with Carvana because, I was in control of the process. No pushy salesman trying to get me to buy every product they sa More

by AFos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsey
July 12, 2020

perfect experience Surprised my wife with a new car for her bday. Carvana made it super special, including personalized gifts and a cake! Care actually wasn't quite ri More

by ab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
teresa aragon, kathleen nagy
July 12, 2020

Easiest car purchase I have EVER had! The toughest part was trying to find a vehicle and having to reserve it! Truly is that easy! Thank you Carvana!!! More

by pro_tx_firesafety
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dom
July 12, 2020

Buying a car from Carvana was the best thing I could have done. From the ease of getting approved online to the excellent delivery it’s 10/10! Josh was such a great delivery driver, he made things so easy. H More

by Kayla.bertalo
Recommend Dealer
Yes
Employees Worked With
Josh
July 12, 2020

So Easy... So Right I recently purchased a used car through Carvana and, let me tell you, it was awesome! I was kept in the loop the entire time, I had nothing but the be More

by erik.allberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James
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