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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
June 18, 2020
Alison walked me through the entire process. She was awesome and made the process so easy that my husband and I both said, next car is carvana all the way! awesome and made the process so easy that my husband and I both said, next car is carvana all the way! More
by Mgenesky
Employees Worked With
Alison
June 18, 2020
Was nervous to buy a car online, but enjoyed the ease of picking favorites in our price range without the pestering sales person. Love the 7 day trial to test out our vehicle to make sure it is the perfect picking favorites in our price range without the pestering sales person. Love the 7 day trial to test out our vehicle to make sure it is the perfect fit, which it is!! More
by RAB
Employees Worked With
No one in particular
June 18, 2020
If I could put no stars I would. I paid $400 for delivery for my car to be pulled off the truck on the middle of the highway and forced to come meet him a mile from my house. The guy was rude, disrespectful, for my car to be pulled off the truck on the middle of the highway and forced to come meet him a mile from my house. The guy was rude, disrespectful, and put my car and safety at risk. I told Carvana about my ordeal and how I received my car in poorer condition than they advised. They offered $50 and said the 3rd party delivery was not their responsibility. No case has been opened for me and I have waited on the phone to talk to someone over 2hours. I would have rather gone to a dealership and sit there ALL day than to have such terrible service. Unbelievable. I sent video and pictures to Carvana which means nothing apparently. More
by Ctread4
Employees Worked With
Hannah
June 18, 2020
Car showed up having drip marks and dirt all over it. Interior windows weren’t clean, crumbs everywhere. Disappointing as the first time I purchased from caravana the car delivered was flawless. I walked Interior windows weren’t clean, crumbs everywhere. Disappointing as the first time I purchased from caravana the car delivered was flawless. I walked around the car with the employee and he agreed it didn’t look detailed or washed. After he left I started cleaning it as it was for my wife and I couldn’t give her this gross car. I later received a text from the employee where he said if I show him a receipt for a detail they will give me $50. I said I couldn’t find a detail for under $50 so do I need to pay the rest? Could you guys come pick it up and detail it yourself? He said this is what the manager offered that’s all we will be doing. Carvana is just like dealerships I learned this time around More
by Derekbbrown
Employees Worked With
Jacob, “his manager”
June 18, 2020
It was fine. Somehow the ‘7 day return window’ was 6 days. We got the car on Wednesday the 10th and it expired on Monday the 15th. So that was weird. And the car smelled like cigarettes. So I days. We got the car on Wednesday the 10th and it expired on Monday the 15th. So that was weird. And the car smelled like cigarettes. So I contacted them and they said any issues had to be reported within 48 hours, so they closed the case. I steam cleaned the seats the they were filthy. Contacting support was a nightmare. 2+ hour waits and chat was uselesss More
by Barnesje
Employees Worked With
NA
June 18, 2020
Awesome service! This was such an easy process and the staff that delivered the car was so patient with all of my questions. I'm sorry I don't remember his name. This was such an easy process and the staff that delivered the car was so patient with all of my questions. I'm sorry I don't remember his name. More
by bstone
Employees Worked With
n/a
June 18, 2020
Wow! First word that comes to mind. An amazing experience so far. Selected 2015 Nissan Rogue with very low miles. Here are the facts: -Positive reviews avg. 4.7/5 -Settled on vehicle -Was preapproved -Kn so far. Selected 2015 Nissan Rogue with very low miles. Here are the facts: -Positive reviews avg. 4.7/5 -Settled on vehicle -Was preapproved -Knew monthly payment immediately -Application process from start to finish not including selecting vehicle was less than 45 min. -Delivery date was to my convenience -Vehicle arrived on time with friendly agent -Vehicle was exactly what I saw on website -Vehicle was detailed and Inspected (per Virginia motor vehicle policy) -7 Day test drive -Minor scratch on passenger door very hard to see but agent pointed it out and said Carvana will take care of it at no cost - Minor issue that Nissan dealership caught. Submitted claim to Carvana and they took care of that cost as well. Fantastic experience! I have been telling everyone that will listen to try Carvana. Very happy customer. Thank you Carvana. More
by Etlandrum1
Employees Worked With
Unknown
June 18, 2020
I loved the experience buying with Carvana! It was so easy, fast and fun. The only person we interact with at the vending machine was very professional and very nice. My kids dreamed about just stopping easy, fast and fun. The only person we interact with at the vending machine was very professional and very nice. My kids dreamed about just stopping by and getting a new car. So I made them believe that :) it was a great surprise for them. I recommend Carvana 100%. More
by avaldespino
Employees Worked With
Terrlyn Lewis
June 18, 2020
Outstanding Service! This Process of ordering a car online through carvana Is the craziest thing ever! It's super fast and easy,car came early and only took 15 minuets. This Process of ordering a car online through carvana Is the craziest thing ever! It's super fast and easy,car came early and only took 15 minuets. The sad news is i only had it for seven day's and someone slammed into the back me. Hopefully it gets fixed fast so i can get back on the road,this time without an accident. Thanks carvana for a speedy delivery More
by Rob.M
Employees Worked With
Amira
