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Carvana
Tempe, AZ
10,175 Reviews
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10,175 Reviews of Carvana
November 24, 2022
Best experience I have had in buying a car ever! From start to delivery Carvana kept me informed in ever step. Their streamline paperwork was a dream. Everything they told me was 100 percent correc From start to delivery Carvana kept me informed in ever step. Their streamline paperwork was a dream. Everything they told me was 100 percent correct. Upon delivery I saw two minor items on the vehicle that I pointed out to the driver. She took pictures and submitted the claim to their warranty claim. The next day I got an email telling me what to do. Best warranty on a used car I have ever seen. I can’t believe buying a car could be so easy. I would definitely buy another vehicle from Carvana. More
by lufowler1954
Employees Worked With
Ashley Bermudez,
November 23, 2022
Hard to community st times. People contacted did have a grasp of shot I needs. 26k snd you can’t get me decent Key FOB? No front plate. Your offered one did not fit right snd I People contacted did have a grasp of shot I needs. 26k snd you can’t get me decent Key FOB? No front plate. Your offered one did not fit right snd I turned it down. Bought my own. And FOB’s also. The car is beautiful in like new condition. But you guys cheap out in the process. Way too much back and forth on the phone/ computer. It’s the little things that are remembered at the end. More
by ronking1517
Employees Worked With
You mean real ones?
November 23, 2022
Everything went well until delivery when the first vehicle was delivered with a problem right away. Then the second vehicle was delivered wrecked. I Love my truck, I will love it better once it is rep vehicle was delivered with a problem right away. Then the second vehicle was delivered wrecked. I Love my truck, I will love it better once it is repaired. More
by rthayer1
Employees Worked With
Jacob did a fantastic job delivering the first vehicle.
November 23, 2022
Love the car, delivery and delivery person can’t get my hands free service to work car interior was in good condition and just minor scratches on the exterior that were mentioned the car feels like a 2023 hands free service to work car interior was in good condition and just minor scratches on the exterior that were mentioned the car feels like a 2023 very smooth ride , loving it for the price. More
by LaSonja Blalock
Employees Worked With
Sebastian
November 21, 2022
Underwriting department unaccountable, dismissive, and rude in response to check concerns. Turned out they did not do due diligence in verifying check and I had toinsist they call the bank branch directl rude in response to check concerns. Turned out they did not do due diligence in verifying check and I had toinsist they call the bank branch directly as they called 800 number before. Supervisor I made the request to was rude and dismissive. More
by Wolfantha
Employees Worked With
Cannot remember
November 20, 2022
Found the exact car equipped how I wanted that I had been searching for for quite some time. Had Carvana ship it in from out of state. The only noted imperfections on Carvana's website were two paint chips a searching for for quite some time. Had Carvana ship it in from out of state. The only noted imperfections on Carvana's website were two paint chips and a small scratch near the driver door handle. Everything else was a check mark in the PASS column on their inspection report. Car showed up and it was a disaster. Headlight was cracked, rear bumper cover clearly had been hit and didn't align with the quarter panel, deep 5 inch scratch on the roof, horribly gouged wheel, both front brake rotors below minimum thickness and worn unevenly, multiple undocumented cosmetic scratches and dings, and more. Also, both interior door panels looked like the vinyl was warped or peeling and someone had hot glued it back on near the windows. They got glue all over the window seals while doing so. And all this is just what I could see before bothering to get the keys to unlock the car or drive it! This is NOT what I expect from a $51,000 used car! Carvana canceled my order with almost no hassle. However, now I'm stuck with a hard credit pull on my report. And to make it worse, Carvana has already relisted the car on their website without an updated condition report. Clearly, they're fine with passing it on to the next unsuspecting, uninformed buyer. More
by ten10ths
Employees Worked With
Unknown
