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Carvana
Tempe, AZ
10,163 Reviews
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10,163 Reviews of Carvana
November 02, 2022
Do NOT buy a car from Carvana. Complete nightmare and waste of time. The first car we attempted to purchase ended up not being available. So after hours of work to provide all t Complete nightmare and waste of time. The first car we attempted to purchase ended up not being available. So after hours of work to provide all the documents Carvana required, including a check from PNC for our autoloan, we had to start over. Found a second car. When trying to finalize the requirements, we were told Carvana does not work with PNC - despite the fact they approved the check from PNC the first go-round. So, weeks wasted, with no car. NEVER use Carvana. More
by krazykatz04
Employees Worked With
Various reps
November 02, 2022
I’m sure the people are nice, but I only received a half a tank of gas in my new car. Additionally, the taxes went up $200 more than what was shown online. You definitely pay more for the convenience of not a tank of gas in my new car. Additionally, the taxes went up $200 more than what was shown online. You definitely pay more for the convenience of not having to deal with a salesperson, but I’m not sure that extra convenience fee is worth it. More
by HJaeger
Employees Worked With
Randy
November 02, 2022
After going to three different car lots, I realized that Carvana said me much more time and stress. No pushy salesperson trying to force a car on me. Carvana also had much larger inventory of vehicles to se Carvana said me much more time and stress. No pushy salesperson trying to force a car on me. Carvana also had much larger inventory of vehicles to select from. I would definitely be purchasing my next car this way also. More
by Tom W
Employees Worked With
N/a
November 02, 2022
The buying experience with Carvana was excellent and exceeded my expectations from selecting the perfect vehicle online to the delivery and post-purchase follow-up. The delivery person was extremely fr exceeded my expectations from selecting the perfect vehicle online to the delivery and post-purchase follow-up. The delivery person was extremely friendly, went over every detail of the vehicle, explained the next steps and answered all my questions. Throughout the entire process, Carvana kept me informed every step of the way making it a very comfortable experience. Carvana's 7-day no-questions-asked return policy and generous warranty really gave me peace of mind with buying a vehicle online. The vehicle I purchased exceeded my expectations and Carvana made the buying experience the best I have ever had. I am trilled with my purchase and will definitely purchase another vehicle through Carvana again in the future. I have already shared my wonderful buying experience with friends and family and recommend Carvana highly. Thanks Carvana for revolutionizing the vehicle buying experience! More
by WillKirk3
Employees Worked With
Drew (Louisiana Logistics Manager) who delivered my vehicle
November 01, 2022
Honestly I would never buy another car nowhere else is so easy and convenience the whole process was fast and people who I spoke were very helpful thanks Carvana to make my life easier!! I would recommend � easy and convenience the whole process was fast and people who I spoke were very helpful thanks Carvana to make my life easier!! I would recommend 💯 % More
by Sonia.rivera86
Employees Worked With
Marco
October 31, 2022
Worse car buying experience I have ever had! After speaking with the advocate about needing to transfer my disabled tag to the new car 3 times, speaking with 4 other advocates regrading the need After speaking with the advocate about needing to transfer my disabled tag to the new car 3 times, speaking with 4 other advocates regrading the need to have my tags transferred, they did not transfer my tags and issued me a new tag. This created an issue whereas I had to pay property tax on the new vehicle (I had just paid the taxes on the trade in 3 weeks prior). I was then told that they could see in the notes where I contacted several people about needing to transfer my tags and that if I paid the taxes they would reimburse me. Well what do you knw, as soon as I pay the taxes on the new car I received a call from a supervisor explaining to me that the advocate who told me that was wrong and they were not going to be abler to reimburse me for my expenses even though this issue was created by Carvana employees not properly completing the paperwork. So not only do I lose the money, but I had to surrender my disabled tags and reapply for a new one which might get here in the next 4 weeks. I don't recommend Carvana because after the sake you are forced to speak with people on the phone about your issues and not the individuals who made the mistake, Buy at your own risk!! More
by CJ
Employees Worked With
Greensboro employee
