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Carvana
Tempe, AZ
10,129 Reviews
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10,129 Reviews of Carvana
February 24, 2020
Not impressed I purchased a 2014 VW Passat SE TDI. Vehicle was delivered on 02.14.20. The vehicles appearance was as expected. I drove the sales/delivery associate I purchased a 2014 VW Passat SE TDI. Vehicle was delivered on 02.14.20. The vehicles appearance was as expected. I drove the sales/delivery associate back to his office. While driving I noticed the vehicle pulling to the right and the steering wheel had a clockwise rotation when driving straight. When I got back to my apartment I noticed the right rear tire was slack. I drove the vehicle to the service station and inflated the tire to the prescribed operating PSI and noticed the other 4 tires were over inflated. I returned to the interstate to see if vehicle still was pulling to the right and it was. I felt like I couldn't make a good determination if I wanted the vehicle without finding out why the vehicle was pulling to the right, so I made an appointment with the local Good Year dealership to check the alignment and right rear tire. The Good Year technician found that the car was out of alignment and the right rear tire had a nail just outside the repair zone. It was also noted that the oil, air filter, cabin air filter and windshield wipers needed changing. I authorized the repairs assuming that Carvana would compensate me at a minimum for the replacement tire and alignment, as I couldn't even perform a proper assessment of the car with it pulling to the right. I made 3 separate calls to Carvana pleading my issues and was given the runaround all 3 times. I uploaded all my receipts and documentation. My last communication was on 02.17.20 at 4:48 PM stating that it may take up to 48 hours to process my request. Seven days later nothing. I've washed my hands of this as the cost of me trying to pursue the compensation out weighs the compensation. The Carvana service is no better than any other dealership service. More
by fscott
Employees Worked With
Michael, Austin, Steven
February 24, 2020
Great Transaction! Easy process. Highly Suggest, much appreciated! If you’re looking to sell your vehicle and don’t have time for the frustration, try Carvana! Worked for me, it can work for you. appreciated! If you’re looking to sell your vehicle and don’t have time for the frustration, try Carvana! Worked for me, it can work for you. More
by Corey Scribs
Employees Worked With
Alison, Alex
February 24, 2020
A mechanic friend recommended I try Carvana and I admit being impressed with the easy purchase and delivery service. We had lots of questions about the online process, but the telephone staff (there were being impressed with the easy purchase and delivery service. We had lots of questions about the online process, but the telephone staff (there were several - all very helpful and polite) answered everything quickly and efficiently, so it all worked out and we have a great low-mileage Prius. Our car was delivered from Richmond, VA by Mike, who was a real pleasure to work with. Best of all we avoided having to go to the DMV for plates, title & registration. Major plus!. More
by lizziebmccue
Employees Worked With
Mike, from the Richmond, VA office, who delivered our car.
February 24, 2020
I highly highly recommend Carvana! I went the dealership before and was so upset with the whole experience, it felt like they weren’t being honest and was being taken advantage of. With Carvana it took no t before and was so upset with the whole experience, it felt like they weren’t being honest and was being taken advantage of. With Carvana it took no time at all and it was all right there in front of me. They delivered the car it looked great and all the staff have been so friendly! Never going to the dealership again More
by kschaaf10is
Employees Worked With
N/A
February 24, 2020
Been trying to sell my car for weeks and happen to get a call from Carvana. Not only were they courteous, but working with Cooper was a fantastically smooth experience. I am all for making old processes e call from Carvana. Not only were they courteous, but working with Cooper was a fantastically smooth experience. I am all for making old processes easier and more efficient and I found selling my car to Carvana one of the easiest processes. After taking care of things online beforehand, when they came to get the car it was a super simple process and after 15 minutes I got a check for my car. Mad props to Carvana and Cooper for the amazing service! More
by larrytran@gmail.com
Employees Worked With
Cooper
February 23, 2020
An excellent buying experience ! Easy, honest, and friendly. I love the no hassle approach. I do think having one advocate specifically working your car is more helpful; in this way we are continuall friendly. I love the no hassle approach. I do think having one advocate specifically working your car is more helpful; in this way we are continually focused versus dealing with different folks who may miss a few things in the notes. thank you More
by keywestbarber
Employees Worked With
shawn
February 23, 2020
Carvana has been an amazing experience. We bought an Armada and we decided to return it ONLY due to learning we wanted more bells and whistles! We found another Armada with all the extras we learned we Armada and we decided to return it ONLY due to learning we wanted more bells and whistles! We found another Armada with all the extras we learned we wanted and we reserved that car!! Carvana’s return policy is beyond FANTASTIC!! More
by oliviagrace.millerwells (Scott)
Employees Worked With
Luis and Brandon.. also we spoke to wonderful people through chat!
February 23, 2020
Excellent smooth experience. Sure beats goin to the money hungry car dealerships Would recommend to anyone that doesn’t want to deal with salesman that only want to cutthroat their fellow workers so they c hungry car dealerships Would recommend to anyone that doesn’t want to deal with salesman that only want to cutthroat their fellow workers so they can win the monthly car competition at their local dealership More
by Shgrilli
Employees Worked With
Alex
February 23, 2020
Best car buying experience ever every one was very friendly and helpful would definitely refer friends and family here to buy a car I really liked the car delivery service made all the difference than friendly and helpful would definitely refer friends and family here to buy a car I really liked the car delivery service made all the difference thanks again More
by ncretiredtelephoneman
Employees Worked With
Can’t remember
