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Carvana
Tempe, AZ
10,129 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,129 Reviews of Carvana
November 09, 2019
Awful experience so far. Car was promised on one day, delayed. Rescheduled - new date was delayed. Finally got the car. More cosmetic damage than was disclosed on website. Car shakes at high speeds, delayed. Rescheduled - new date was delayed. Finally got the car. More cosmetic damage than was disclosed on website. Car shakes at high speeds, delivered to me missing two lug nuts. The “after care” team does not care. In all likelihood this car is going back to them and I will NEVER shop with them again. More
by UserUnknown
Employees Worked With
Customer Service, Aftercare team
November 09, 2019
Good service overall. Melissa took very good care of us from start to finiSh. The one thing that could done better is internal coordination among different Carvana Team members. Otherwise great servi from start to finiSh. The one thing that could done better is internal coordination among different Carvana Team members. Otherwise great service! More
by Chris
Employees Worked With
Melissa
November 08, 2019
Waste of time.. I was going to buy a vehicle from Carvana and after going through all of the hoops they required they decided the income I get could be verified but t I was going to buy a vehicle from Carvana and after going through all of the hoops they required they decided the income I get could be verified but they didn't want to accept it because my job pays direct deposit through Cashapp. Instead of saying that right when I uploaded the documents, they wasted 3 days of my time having me send paystubs, bank statements and verification letters then at the very end lowered my "Income level" and said my down payment would be quadruple what I was quoted. I do NOT recommend this place. AT ALL. More
by mmofan
Employees Worked With
Underwriting team
November 07, 2019
My wife and I recently sold our car to Carvana and are so happy we did. After being contacted by many people trying to scam us, it was refreshing to speak with someone on the phone to walk us through the pr happy we did. After being contacted by many people trying to scam us, it was refreshing to speak with someone on the phone to walk us through the process. The pick up was easy and professional. I definitely recommend Carvana to anyone trying to sell their car. More
by Cjmuse113@gmail.com
Employees Worked With
Ian
November 07, 2019
Awesome way to sell a car hassle free. I had my car Awesome way to sell a car hassle free. I had my car listed on many sites for a month and Andrew from carvana called and made me a deal close to my Awesome way to sell a car hassle free. I had my car listed on many sites for a month and Andrew from carvana called and made me a deal close to my asking price! More
by Sbarnhart
Employees Worked With
Andrew, nicky
November 07, 2019
DELAYED 3 TIMES SO FAR Don't be in a hurry to get your vehicle and don't take their word for when it will be delivered! It's now over a week from when it was supposed to arr Don't be in a hurry to get your vehicle and don't take their word for when it will be delivered! It's now over a week from when it was supposed to arrive and it is still not here. Keep getting calls with excuses. Everyone I speak with says there is nothing they can do for me even though its their fault I am without transportation and my job is in jeopardy. POOR PLANNING AND BAD EXECUTION. More
by sd123
Employees Worked With
jonathan and trina
November 07, 2019
I really enjoyed working with Carvana. The guy who contacted me (Ian) was extremely Professional and polite. The price was more than reasonable and the process was short and painless. I would recommen contacted me (Ian) was extremely Professional and polite. The price was more than reasonable and the process was short and painless. I would recommend this company to my closest friends. More
by Happycustomer
Employees Worked With
Ian
November 07, 2019
Carvana is brilliant. It gives me a good price for my car. The staffs are nice and professional to answer my questions. Sell my car becomes a nice experience. And thanks for Melissa's professional help! car. The staffs are nice and professional to answer my questions. Sell my car becomes a nice experience. And thanks for Melissa's professional help! More
by Yang
Employees Worked With
Melissa
November 07, 2019
I had a wonderful experience with Carvana! I took be a while to believe that this whole simple and easy process was truly true. I looked too good to be true, but finally I sold my Mini yesterday. Thanks while to believe that this whole simple and easy process was truly true. I looked too good to be true, but finally I sold my Mini yesterday. Thanks Carvana for your professionalism! Believe, it’s really simple and easy! More
by Roberta
Employees Worked With
Melissa
