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Carvana
Tempe, AZ
10,165 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,165 Reviews of Carvana
October 13, 2019
Horrible experience they do not inspect the documents or car It has been a horrible experience they first deleted all my contracts and asked to resign them after that the truck was to be delivered and the delive It has been a horrible experience they first deleted all my contracts and asked to resign them after that the truck was to be delivered and the delivery took way longer then usual and finally to top it off when they sent the vehicles title they never bothered to check if the vin number on the title matched the vehicle which it didnt and i had a horrible time at the sherrifs department trying to explain to them that i bought the car from carvana and it was their mistake. After all those problems they promised me a rental would be delievered to my house but that never happened they lied to me and kept me on the phone for over 4 hours until they finally told me that enterprise couldnt pick me up. I dont recommend!!! Keep it local guys!!!! These guys do not know what they are doing. More
by Jwaldemar
Employees Worked With
Anthony Ford
October 13, 2019
Very positive. The whole process went very smoothly. Kenney was a great help throughout the process. The car pickup time was right on schedule. Phone calls and te The whole process went very smoothly. Kenney was a great help throughout the process. The car pickup time was right on schedule. Phone calls and text messages kept me in touch at each step of the way. More
by James
Employees Worked With
Kenney
October 12, 2019
Carvana experience very positive With Andrew from Carvana’s help the process was quick, easy and fair. All the promises they made were delivered. Carvana made the highest offer by a f With Andrew from Carvana’s help the process was quick, easy and fair. All the promises they made were delivered. Carvana made the highest offer by a few hundred and made it extremely easy by bringing a tow truck to my house to take the car away. They took a quick look at the car, agreed it was as represented, and gave me a check for the full amount. The whole process took less than 20 minutes More
by Carvana1
Employees Worked With
Andrew
October 12, 2019
Great experience all the way around We were contacted and asked a few questions, then we were provided a quote. We gathered the documents requested and scheduled an appointment. We arriv We were contacted and asked a few questions, then we were provided a quote. We gathered the documents requested and scheduled an appointment. We arrived at the dealership and were given a check for the price of the quote initially provided. Great experience! More
by Agemom
Employees Worked With
Andrew
October 12, 2019
Quick and painless This is me first time selling car with Carvana and it was awesome experience. Little bit of back and forth on the pricing but at the end it was all wo This is me first time selling car with Carvana and it was awesome experience. Little bit of back and forth on the pricing but at the end it was all worth it. More
by Traderjoey
Employees Worked With
Jan
October 12, 2019
Terrible experience, took me weeks I regret using carvana so much I want to make sure other car buyers don't make the same mistake I made! This process could take up to two weeks, or lo I regret using carvana so much I want to make sure other car buyers don't make the same mistake I made! This process could take up to two weeks, or longer if they send you a car with tons of defects. Really terrible experience. More
by okay
Employees Worked With
I forget
October 12, 2019
Cant deliver in over a month Carvana delated my delivery 6 times, cant seem to explain the problem that is being fixed or what is causing these many delays. They rush you through Carvana delated my delivery 6 times, cant seem to explain the problem that is being fixed or what is causing these many delays. They rush you through the process early on but cant keep their "guaranteed" delivery promise. Terrible experience. Never again More
by Rob
Employees Worked With
Kara
October 12, 2019
Excellent Customer Service and Knowledge of the Process I posted my vehicle for sale on Craigslist and was contacted by Andrew to arrange for selling the vehicle to Carvana. He was professional and asked de I posted my vehicle for sale on Craigslist and was contacted by Andrew to arrange for selling the vehicle to Carvana. He was professional and asked detailed questions about the vehicle. I was very satisfied with the offer price for my vehicle. He was available for communication via text which was convenient for me whenever I had a question about the sale process and he readily answered my questions. After the vehicle pickup was completed with a different Carvana representative, Andrew followed up with me to ensure that the process was successful and that I was satisfied with the transaction. I met with another Carvana representative named Marcus for the pickup of the vehicle. I was pleased that Carvana offers to meet the customer at a public location of your choosing. This made the exchange convenient for me. Marcus was well prepared with the paperwork and the entire process of signing papers to transfer the vehicle and verifying information took only 10 minutes. Marcus also followed up with me after the transaction. I felt comfortable and at ease with the process and was glad that it went so smoothly. I was very pleased with my experience with Carvana. I have sold vehicles to other car dealerships in the past and the level of respect, kindness, and professionalism exhibited by Carvana's representatives far surpassed that of other dealerships. More
by JeepWrangler
Employees Worked With
Andrew and Marcus
October 11, 2019
Carvana has beats every dealer trade in Easy, fast and smooth process to sell your call. Carvana beats every dealer trade-in value and their Customer Service (Specially Ian) is excellent. He Easy, fast and smooth process to sell your call. Carvana beats every dealer trade-in value and their Customer Service (Specially Ian) is excellent. He explained me the whole process and stay in contact till the end answering all my questions and query. Time to get a Quote 15 min Time to Upload docs 15 min Time to Sell the Car 30 min Total time spent with Carvana 1 Hour. More
by Rahulj
Employees Worked With
Ian
October 11, 2019
Very pleasant experience. Professional team This is the best experience I had in selling my car. The professional team at Carvana, especially Melissa, made the whole thing a breeze. They gave a This is the best experience I had in selling my car. The professional team at Carvana, especially Melissa, made the whole thing a breeze. They gave a very fair offer for my car. I could not have asked for a better partner to do this transaction with. Thank you, Carvana! More
by Dizer
Employees Worked With
Melissa
