Carvana

Horrible experience Avoid this dealership. They have below average follow up skills with customers. They ask for documentation and never check to see if they got it. If y Avoid this dealership. They have below average follow up skills with customers. They ask for documentation and never check to see if they got it. If you want to buy a car from someone who doesn't care. Go with these people. More

Discriminatory Highly discriminatory towards young adults. If you are under the age of 25 do not waste your time buying from carvana. It does not matter if you have Highly discriminatory towards young adults. If you are under the age of 25 do not waste your time buying from carvana. It does not matter if you have a good credit history, a degree ,or a decent paying job they will not sell a car to you. Of course, they can sell to whomever they fell like but, they should be transparent and tell you up front that they do not sell to young people. I wasted over two weeks trying to buy a car from them. They kept giving me the run around saying I needed more proof of residency or giving me false information. I finally gave up, and my mother was able to purchase the same car and received confirmation within two hours. My Dad also bought a car from them and received conformation just as fast. Keep in mind we all turned in the same proof of residency document with all three of our names listed on the lease but for some reason, my copy was not good enough and they wanted to speak with our leasing manager directly. It is honestly shameful and I wish they would have been honest upfront that they feel uncomfortable selling to young people. I am happy to drive around to dealerships and pay hidden fees in order to have the car that I am driving and paying for with my money be in my name. Young people beware. Also, customer service is pretty rude it's like they do not want you to buy a car form them anyways. More

Not for the technologically challenged My 65 year old mother placed an order on Aug 22, 2019. I helped her pick a car on carvana and through the purchase experience because she is not great My 65 year old mother placed an order on Aug 22, 2019. I helped her pick a car on carvana and through the purchase experience because she is not great with doing things online outside of the Office suite programs. We completed the application and I let her know someone would be calling her to finish her application or if they needed more info because that's what the pop-up on the last step said, "we will be calling you soon". They never called, they emailed her looking for some documents and she didnt see it. They did call days later to reschedule her delivery date which she was shocked by and after realizing she didnt check her email felt personally responsible for this mistake and rescheduled the date as well as reached out to me to provide the documents and upload them which she didnt know how to do. Meanwhile, in order to cancel her insurance she turned in her liscence plates. So now she will be without a car for about a week which was an inconvenience but she felt responsible at this point for this mistake. Yesterday she was concerned that the scheduled delivery date was on a holiday (labor day) and she would not be able to get a liscence plate to drive to work this week and she was unsure if that date was accurate. We went onto their website and logged into our account and opened up a chat bubble offering answers to questions. We typed out the questions and were sent a link to find our answers, the link led to a step in the purchase process to trade in your car. Obviously not what we were looking for. We clicked out and called carvana. We confirmed the liscence plates would be on the car, the delivery date and breathed a sigh of relief that the car was days away. Twenty minutes later Carvana called and said the order was cancelled entirely. Whatever link was sent in the chat had not been completed so our order was now cancelled unless we resubmitted it entirely. We did this on the phone with the representative and then were told that the new delivery date would be five days later. We spent an entire day pleading with carvana to fix THEIR mistake and put our vehicle back out for delivery on labor day. Using an automated program may be useful but they have no control what-so-ever. We are so disappointed, they have done NOTHING to rectify the situation. They take no responsibility and have no ability to help their customers. I sat on hold for 6, 15 minute intervals, my mother was on the phone 4 times. Their technology is garbage. More

repainted car First experience. 68 years old with 20+ cars owned. 2018 Camaro with rental ownership history. I should have know better. Upon delivery I discovered t First experience. 68 years old with 20+ cars owned. 2018 Camaro with rental ownership history. I should have know better. Upon delivery I discovered through some simple test car was repainted. All “associates” including delivery person very polite. Didn’t accept car. They will sell this car to someone else which I suggested to manager I talked to is wrong. Lesson learned. Never buy a car you can’t see first and never use Carvana. Nice people...bogus product. More

DO NOT BUY FROM THEM i purchased a 2017 Nissan Armada with a clean bill of health from Carfax and no report of damange by Carvana. After 6 months the paint began to flak i purchased a 2017 Nissan Armada with a clean bill of health from Carfax and no report of damange by Carvana. After 6 months the paint began to flak off my rear bumper. Imagine my surprise when a local body tech told me that it be repainted and repainted poorly. This was never revealed to me. When I confronted Carvana - they finally admitted they had "reburbished" the bumper. Refurbished/Repaired no difference in my mind. This should have been disclosed. I suspect this may be happening to others so do not trust a a Carfax from Carvana. $1700 my bumper has been repainted - with a lifetime warranty on it - something Carvana's cheap charlie repair shop did not have. BUYER BEWREW More