Carvana

Great idea, but.. Looking for a Fiat 500 electric on the east coast was challenging, but Carvana came to the rescue. I found exactly the car I wanted, the ordering proc Looking for a Fiat 500 electric on the east coast was challenging, but Carvana came to the rescue. I found exactly the car I wanted, the ordering process was straightforward, my delivery date was set and I was happy as a clam. Then.... At 5:30 the night before my delivery, I got an email saying that my car was still in Texas and delivery was delayed for two weeks. This put me in a bit of a bind because I had already disposed of my old car. The day before my revised delivery, I got another call. My car was here but there was no charger. Next day another call — they had a charger but the car wasn’t charging. The corrected the problem and my car was delivered a few days later. My delivery person could not have been nicer. She volunteered to have the car detailed by a mobile detailing company as the cleanliness was “not up to Carvana standards” but later said that the quotes she got were “pretty pricey” and it never happened. The floor mats were missing and she promised me replacements in “a week and a half” but six weeks looks more likely (haven’t arrived yet but I’m hopeful). And there was some undisclosed damage to the car that I didn’t notice until the next week. I think Carvana is a great idea. I never would have been able to get the exact car I wanted without them, but the promise of the thoroughness and ease of ordering the car was not matched in the delivery process. If I weren’t looking for a hard-to-find car, I would go to a regular dealer. There you can see what you’re going to get with no waiting. More

Gave me a car with issues The process of purchasing the car was easy. That I give to them. But here is the issue. They gave us a car that a HUGE GASH down the side of it. it wa The process of purchasing the car was easy. That I give to them. But here is the issue. They gave us a car that a HUGE GASH down the side of it. it was not reported online. They proceed to tell me that cars have wear and tear (THIS IS NOT WEAR AND TEAR.. this was from a full blown accident; there was even attempts of touch up paint by either Carvana or previous owner)) and that only the top or biggest 3 or 4 defects will be shown online.. WELL THAT MAKES NO SENSE CAUSE THIS GASH is 10 times bigger then the rest and is down the primer. ON TOP OF THAT THE A/C unit doesn't work.. blows warm air. ITS SUMMER TIME. So i just bought a 20k car to only have to put it into the shop AS SOON as i get it?! makes no sense. I"M NOT DOING THAT so i'm deciding to exchange it.. well guess what. MY FAMILY NEEDS A CAR TO GET TO SCHOOL/WORK. They other car won't be here for a week and a half and CARVANA IS NOT WILLING TO EXTEND the 400 mile trial period rule. SO ONCE I GO OVER 400 miles i'll be charge $1 per mile when its not our fault; we need to keep this car until the other exchange car gets here. HOW IS THIS FAIR TO MY FAMILY AN I. HOW? I'm considering taking legal action at this point. Update: we wanted to exchange the car but then they sent us a car with the bumper ripped off 😡😡 More

AWFUL DON'T TRUST THEM I'm a resident in Houston and I recently purchased a car through Carvana. This was my first time purchasing a car so I was very thorough with my contr I'm a resident in Houston and I recently purchased a car through Carvana. This was my first time purchasing a car so I was very thorough with my contract and car fax. I had it read over with my boyfriend who was co-signing with me. I sent it over to my mom to check over as well. It was a great deal, 2016 dodge challenger under 30,000 miles, no cosmetic imperfections for 20,700. The car was delivered to me at the beginning of July, and before I even got out to the car the gentleman who was dropping it off told me he had noticed some cosmetic issues. Then after doing a walk through I noticed quite a bit more. I was told by the gentleman that the pictures would be submitted and to wait to hear from them about what could be done. I eventually was informed to take it to a body shop and get an estimate. That was done.  Then I was told to wait for confirmation for the repairs to be approved. As the car was listed with no imperfection I was highly motivated to think they would not refuse the repairs. While waiting for the approval I noticed the car had a coolant leak. I informed carvana and was again told to get an estimate then submit it and wait for approval. However the car still had a couple months of the manufacturer's warranty on it so I just had it repaired under that. That was 2 days without my car, and a couple weeks pass and I was still waiting for approval for the cosmetic issues. I eventually called them and found it they had been approved I just hadn't been made aware. I was supposed to receive a text message, however, I didn't get it. I can understand technology mistakes happen sometimes though. I was finally able to take the car to the body shop on August 5th. That following friday, August 9th, my repair advisor called me to inform me that the team had removed the bumper to get to some repair areas and noticed quite a bit of hidden damage. I had them stop repairs and contacted carvana. Since finding the hidden damages I have spent over 5 hours on the phone with them. Multiple 24 hour approval days and found out the car had 13,000 dollars of damage between the cosmetics and the hidden repair. 10,000 dollars of it being hidden under the bumper and lights and grill being glued together as well as the reinforcement bar being dented in multiple areas. I asked to return the car and pick out another one of equal value, with my personal understanding that they sold me a car with extreme damages and was concerned that there are other hidden damages. They have refused to honor my original terms, now requiring a 6000 dollar down payment and a 24 percent interest rate compared to my original 0 down and 12ish percent interest rate. When I asked why I could not have the original terms thet said because they no longer offer co signing and they would not transfer the terms to a different car, even though had the car I had originally chosen not been damaged I would have the car with those terms still.  So now my credit has been dinged twice due to the hard pull required to to get my terms original and then dinged when I opened the loan, same for my boyfriend. On top of that I am without a car and unable to go somewhere else without paying extra due to my lowered credit score. Not to mention I just went through a whole buying process then the process of dealing with the repairs and now I am having to deal with trying to get the first months payment back, which can't be done until they have the car in the possession, which can't be done until the repairs are done.  I am unable to understand how they could do this to a customer who has done nothing wrong, I have been nothing but polite on the phone despite my growing frustration and I have been patient and in constant contact with them regarding everything. They sold me a car that should never have been listed, then refuse to honor the same interest and 0 down even for a car at the same price, and refuse to let my boyfriend co sign with me when it was allowed a month ago.  More

The site is unique, but they drag there feet. Took 2 hrs. And the interest is unreal. I followed the guidelines and they did nothing fast. Truck is overpriced and there reviews dealing with regist Took 2 hrs. And the interest is unreal. I followed the guidelines and they did nothing fast. Truck is overpriced and there reviews dealing with registration made me cancel my order. More