Carvana

Taking Forever to Get My Car! Very Unsatisfied! The company has failed to deliver my car in a timely manner. I got my paperwork completed and submitted way ahead of time. Almost a month and still no The company has failed to deliver my car in a timely manner. I got my paperwork completed and submitted way ahead of time. Almost a month and still no car -- they keep blaming the DMV for the title and registration, but they did not bother to call me to tell me it was still delayed. They sent me a generic email stating there was a delay without details. They should call customers and explain themselves instead of sending impersonal and vague emails. To say that I am angry is an understatement. I am paying insurance on a car I don't even have in my possession and it is costing me money every single day. It would be too much to start the process all over again for the title and purchase, so I continue to play the waiting game. They offered to send me a check for my trouble but the time and aggravation this has caused me is so upsetting. I'm a pretty patient person but they have really pushed me over the edge. More

Steer clear from Carvana!!!!! **ZERO STARS** I don't even know where to begin with my saga. My goal was simple. I wanted a VW Passat. The poor man's Audi A6. And boy, did th **ZERO STARS** I don't even know where to begin with my saga. My goal was simple. I wanted a VW Passat. The poor man's Audi A6. And boy, did they have quite a few. But many of them were not in my down payment price range (apparently, different vehicles require different down payments...even if the price of the car differs by less than $50, which makes absolutely no sense to me). The first one that I saw in my price range, was perfect...or so I thought. Gold with a light beige leather interior...sunroof...completely loaded. Price was right, too. I added it to my shopping cart, and started the process of buying it. But something didn't seem right... ...see, Carvana claims to disclose all exterior imperfections. The car that I was looking at, was shown to have a "chip" on the front bumper. When I looked at the car again, this "chip", was actually a quarter-sized piece of paint, chipped off the front bumper. What was *undisclosed*, was the 8-inch scrape, running along the front of the bumper...which would have never been seen, had I not blown the photo up! I went to the online chat, and asked to remove the car from my cart, as there was no way that I'd buy a car with that kind of damage...especially undisclosed. The rep apologized, removed the car, and I started over again. Eventually, I settled on a black Passat. Less equipment, but a year newer, with much less mileage. The process to buy it? Smooth and painless. Reps were attentive. I figured this was going to be an amazing experience. Alas, this is where the fun ended. I pick the car up from their vending machine, and give the car a walkaround. I notice two fairly nice-sized scrapes on the top of the bumper, which were not disclosed in the original photos online. The kid at the vending machine agreed with me, took some photos, and sent it to HQ. He stated that I could refuse delivery of the car, but since there were no other Passats that I was interested in - especially in that price bracket - I was kind of stuck. The kid said that he'd file a claim with Carvana, and they'd see what they could do. Fine. Two days later, I receive an email from their repair team. To make a long story short, they advised me that it was "normal wear and tear", and that everyone's definition of "damage" is "subjective" (xxx?!?!). To wit, they refused to compensate me. After some back and forth, I filed a complaint with the BBB. Some weeks went by, and I was wondering where my registration was (I transferred plates). Another call to Carvana. Another 50 minute wait, with hold music ranging from "Jenny Loves Jazzhands" to "I Got Up This Morning" (or some other nonsense). Apparently, Carvana uses a "third party registration company" (DealerTrack/Reg USA, for anyone that wants to know!) to handle said paperwork. As I couldn't get a hold of a live person there (nor could I get a true "real-time update" on my paperwork as promised), I called the NJ DMV. They had completed my paperwork, and sent it to the processing company to send to me. Not trusting Carvana anymore, I went to the DMV that evening, and got a duplicate registration. And it was a good thing I did...because NOBODY at Carvana told me, that I couldn't have my paperwork sent to a PO Box...even if my PO Box accepts FedEx deliveries!!! As such...my registration documents were RETURNED TO SENDER. At this point, I told them to forget it. I have my documents - courtesy of my friendly DMV. Car is registered...inspected...and to xxxx Carvana with faint praise, it's a nice-running car. During this melee, I received a call from a "resolutions specialist". They wanted to re-review my damage claim from almost four weeks ago. The same one that was declined. Fine. I sent over some photos. In return, the best they could offer was $200 towards repairs...assuming that I fixed the car on my own, and sent them the receipt. So now, I have to find someone that will repair this damage (properly) for $200 or less...because I'll be damned if I'm spending my own money to fix the damage that they did not disclose. As of this writing, I'm STILL trying to find someone that will fix this damage for what they're willing to pay. Lastly, the car was missing the front license plate bracket. But since I didn't notice it within 7 days, the cost is on me. I am so disgusted with Carvana. You couldn't PAY me to buy another car from them, and I will do everything in my power to make sure that nobody I know purchases a car from them. They suck...plain and simple!!! More

Filthy car, poor customer service can't do anything. I ordered a 3-year old car with 30,000 miles, weeks before the delivery. The delivery driver arrived and told me that the car was not clean and that t I ordered a 3-year old car with 30,000 miles, weeks before the delivery. The delivery driver arrived and told me that the car was not clean and that they would reimburse me $100 to get it detailed. The car was filthy. There was pet hair, stains on the carpet, seats, roof, and there was an odor. None of this stuff was disclosed online. When I told her that it would take more than $100 to detail the car, she told me that was all they could do. There were no floor mats and the delivery driver said they took them out because they were stained and they would buy me new ones. The drivers side button to roll down the window did not work, which was also not disclosed online. There was a section of paint protector or wax that was dull on the trunk door. I declined the car. It has been a week and despite my calls, they have not sent back my third party loan money, so I have a car payment due it 2 days for a car I never took. The loan is also still on my credit report, making it difficult to get another loan for a different car. More

Fake promises and fake website advertisement Most of these reviews are fake and probably paid for. Worst experience ever, gets your hopes up high then add on extras things you need to do even aft Most of these reviews are fake and probably paid for. Worst experience ever, gets your hopes up high then add on extras things you need to do even after you provided everything that was asked before. More

Buyer beware!!! Nothing good about this purchase except the person we dealt with during the pre-sale process. Brian was great, the rest was awful. First, car was da Nothing good about this purchase except the person we dealt with during the pre-sale process. Brian was great, the rest was awful. First, car was damaged in transit and there were stains on the front seats so the car was delayed 3 weeks to fix this. Then, it arrived dirty and not in the condition indicated on the listing. The power steering fluid cap was completely missing. There was dog hair all over, a red lollipop stuck between the seats, food wrappers under the seats and scratches in the back interior due to a dog. Carvana did offer to pay for detailing. Took the car to be checked by our mechanic right away. It needs a new AC compressor and front struts and mounts. Funny, that was supposed to be in the 150-point inspection. Mechanic said the oil leak from the AC compressor was very obvious. Now, after waiting 3 weeks for my car, I will be without it for another 3 days while these problems all get fixed. I'm afraid to find out what's going to happen next. Carvana obviously didn't check the car at all. Interior detailing is on their 150-point check list also and that certainly didn't get done. More