Carvana

Odometer was rolled back, return process was terrible, avoid The car had been on a lease and an odometer cheat device had been installed. Carvana perform a 100 point inspection and somehow missed this. It was so The car had been on a lease and an odometer cheat device had been installed. Carvana perform a 100 point inspection and somehow missed this. It was sold as 30,000 mile car, actual odometer reading 56,000 miles. No offer of compensation. In refunding my money - a process that took three weeks - their finance company Bridgecrest ruined my credit rating by recording the loan payoff incorrectly. They insisted on getting the car and then giving me a check. Who would agree to that? We exchanged keys and money. Avoid this company, the staff is incompetent. More

Excellent service I was selling my late husbands Kia Optima 2016 in CL. But was very nervous with having people come over and test drive the car. Didn’t want to be lowe I was selling my late husbands Kia Optima 2016 in CL. But was very nervous with having people come over and test drive the car. Didn’t want to be lowering the price. Carvana contacted threw text that they were interested in purchasing my car I had some doubts at first being that I had not heard of the company. Did my research and they are legit. The whole process went smooth. I would highly recommend Carvana to everyone. I didn’t have to drive around from dealership to dealership to sell. Thank you Carvana for having such great empl. I would do business with you again. More

Great experience Customer service was great every time I needed it assistance and the person who initially contacted me was very straight forward and very helpful and Customer service was great every time I needed it assistance and the person who initially contacted me was very straight forward and very helpful and professional. More

Fair offer, great customer service I appreciated the fair offer, security and convenience. Friendly people and prompt follow up. Everything went as planned. The experience was painless. I appreciated the fair offer, security and convenience. Friendly people and prompt follow up. Everything went as planned. The experience was painless. Thank you very much. More

Terrible experience at virtually every turn The story of how awful my Carvana experience was is a long one. As I've told my friends during the course of the buying journey, they've all been enra The story of how awful my Carvana experience was is a long one. As I've told my friends during the course of the buying journey, they've all been enraptured to hear about the next way Carvana has screwed up and inconvenienced me. I'll try to summarize it all below: - My car delivery was delayed by 2 weeks because it got damaged in transit. - They first offered me only $25/day for up to 10 days toward a rental car during that time, as I was without a car. I talked them into paying for the rental car. - On the day it was next scheduled to be delivered, I got a call saying they couldn't deliver it. There was no room on the truck. The truck I'd had a reservation on for two weeks. - I was told they couldn't deliver it in the evening, when I could be home, for 3 more days. And I was busy that night. - I ended up having to pick up my car at the vending machine the following night, with my wife driving me across Rush Hour traffic to the west side of Atlanta. I was told they wouldn't pay the $10 or so to get me an Uber ride from the rental car location, so I had to inconvenience my wife too. - The "vending machine" location was nothing more than an office with a couple of garage bays, and I felt like I was interrupting the people there. They knew nothing about my car, including about the earlier damage. No one explained anything about the car, but I had luckily taken a test drive at a local dealer. The Prius isn't like most cars, so had I not taken the time to do that, I would have had a hard time knowing how to operate the vehicle. - The traffic was awful, and they had nowhere to test drive the car. They suggested I drive it around a parking lot next door. - The next morning, I realized the price they charged me was $1,000 more than we agreed to. They agreed to send me a check for the $1,000 difference. - Turns out, my rental car was only booked through Dec. 4, so Enterprise wanted me to pay for the last two days. I got them to contact Carvana first, so hopefully they'll pay for it. - I'm still waiting to hear back about the $1,000 check, which I'm not confident will come. I want nothing to do with Carvana for the rest of my life. This has been the worst car-buying experience I could reasonably imagine, and I will tell everyone I know to be very wary of dealing with them. More

Great Customer Service, Terrible Inspection Quality ustomer service through-out the process was amazing. Now the bad.. Who ever "inspected" my SUV, should be terminated. There were several major issues ustomer service through-out the process was amazing. Now the bad.. Who ever "inspected" my SUV, should be terminated. There were several major issues and a few minor issues. Major Issues -Left driver side wheel had metallic rubbing noise. -TPMS was not working, delivered with dash warning light on. -Brakes were spongy Minor Issues -Bad touch up paint job on driver door. - Crayons and trash under seats. The only reason I kept this car is because the warranty allowed me to take it to my local Chevy dealership. After two full days in the shop and a $1641 invoice, I was able to really try out my new purchase. Luckily, the warranty service paid everything 100% with no deductible. I ended up getting all new rotors and brake pads. TPMS fixed. I will use Carvana in the future but will make sure the vehicle is inspected properly by a true professional. More

Fair price and easy transaction I appreciated the communication between me and Jan at Carvana. Simple and genuine as well as good follow up. I was looking at CarMax and a dealer trad I appreciated the communication between me and Jan at Carvana. Simple and genuine as well as good follow up. I was looking at CarMax and a dealer trade and Carvana beat both offers by a significant amount. More

A great experience I post my car on Craigslist, and Jan found me. They gave me a good offer and all I need to do is upload files to Carvana and wait at home and they pic I post my car on Craigslist, and Jan found me. They gave me a good offer and all I need to do is upload files to Carvana and wait at home and they pick it up. Great service and great guy. More

Carvana needs a better warranty partner Had a great first car buying experience 2 years ago with carvana. Had no issues with that car so never had to have warranty work done. This time I Had a great first car buying experience 2 years ago with carvana. Had no issues with that car so never had to have warranty work done. This time I purchased an older car with more miles in order to reduce car payments while in school. I figured it would be ok for the first 100 days since it is under warranty. However, the car started making a loud rattle sound on and off a few weeks after purchasing. I took it too a dealership and they said they found metal fragments in the oil. I was surprised since Carvana claims this intensive inspection all on vehicles but misses metal in the oil? since the oil was replaced before getting the car surely this should have been noticed by their tech. So now carvana said to contact silverrock and they would handle the warranty. 3 weeks later their finally approved replacing the engine with a used one with about 60k miles on it. Fine, at least it had less than the original. Now I have an engine with half the amount of warranty time as when purchasing the car. Hopefully any issues with this will arise before the limited warranty expires. This is an issue with their warranty partner more so then themselves but they should hold that company to the same standards they do themselves. Also Carvana has offered nothing to compensate for the fact that they sold me a car with a broken engine that should have been noticed during their inspection. I have been without the car for almost a month with no offer to pay for a rental, other than silverrock offering to reimburse me 1 day rental for every 8 hours of labor approved. But they took 3 weeks to approve anything. so i would have had to shell out over 1k in rental fees to wait until the reimburse me. More

So nice! My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to can My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I’m again in the process of selling and Madison is super patient with me and so nice! More