Carver Toyota of Columbus

The dealership has been very helpful with vehicles that we have purchased there in the past, and we were happy to be a return customer. we have purchased there in the past, and we were happy to be a return customer. More

Work was performed as promised and on time . Service technician very knowledgeable about service work needing done Service technician very knowledgeable about service work needing done More

Great experience and great service! !! Shea and Rich were professional, personable and exceptionally nice!! I couldn’t ask for a better two guys help us a buy a new car!! I am forever gr !! Shea and Rich were professional, personable and exceptionally nice!! I couldn’t ask for a better two guys help us a buy a new car!! I am forever grateful to them!! I would recommend this dealership to anyone! More

The wheel guy didn’t show up for frist appointment. Cost me gas and time waiting to find out it was a no show second one took all day to get wheels fixed as he works for another company and I had to Cost me gas and time waiting to find out it was a no show second one took all day to get wheels fixed as he works for another company and I had to wait again even tho I was scheduled for appointments both time. I think this looks bad on Toyota. Although Quiten keep me undated and was very nice which I don’t blame him at all. It is poor business on Toyotas part. I’m sorry but I felt like wheel guy let me down. More

Great customer service and great people to work with. Helped me get into something more reliable for me and my family and into something I wanted. Thanks goes to Jason and Shea for being awesome and help Helped me get into something more reliable for me and my family and into something I wanted. Thanks goes to Jason and Shea for being awesome and helping me! Keep up the good work!! More

Sales was good, we had very nice support and fast help while there. After being given false information about financing and then being out of state following up with the registration issues still being gi while there. After being given false information about financing and then being out of state following up with the registration issues still being given incorrect information it turns out the third party used for this service and the registration office did not communicate collectively and allowed our paperwork to sit for two and a half weeks. Our local registration office spent two weeks trying to establish communication and we had three days left without a plate before expiration when we found out sales tax was not in fact taken out as we were told it was in our total cost. As a result, after returning from vacation we were told after speaking to a manager that we were now responsible to come up with over $700 to put plates on our new vehicle and make the first payment within the next five days over the holiday weekend coming up. Needless to say, we’ve still not received a single apology for the lack of communication, follow through, or accountability from anyone in the registration office or regarding the lapse in short notice. During the trying time of being forced to purchase this vehicle after almost losing a life to a severe accident, in a horrible economy situation, this was a very unfortunate and easily avoidable situation had communication been done on the front end by picking up the phone. We’ve called and tried to mediate and still did not obtain any results or responsibility. We are very disappointed with all the time and effort and now having to figure out how to come up with that additional money so quickly without any warning through no fault of our own when it was easily able to have been planned for weeks ago by us when we handed a very large down payment in cash over to the dealership. Our salesman was wonderful, reviewing documentation was also great. The manager Robb was also helpful in follow up but unfortunately could not fix anything at that point in time the damage was done. We will not be returning or recommending this dealership if you live out of state for purchasing since clearly purchasing and communication are not a forte. More

It’s pretty busy. Went in for an oil change and was taken care of fine on that. They saw that my hub cover was missing which I didn’t even notice and said they would Went in for an oil change and was taken care of fine on that. They saw that my hub cover was missing which I didn’t even notice and said they would work on a replacement. I’ve not gotten any follow up calls despite me calling them two more times for an update. Would like a bit more responsiveness and proactive follow up. More

We looked at several vehicles that we were interested in. Carver had 2 we were interested in. We looked at the one that interested us the most. The whole place works as a team. Scott was our initial sales re Carver had 2 we were interested in. We looked at the one that interested us the most. The whole place works as a team. Scott was our initial sales rep. Then we picked the car up when it was ready. Bryson was the man we worked with. He found a Xtra key and made sure it was functional before we left. So far so good. Day one with our new to us car More

Claire was a very knowledgeable and personable sales person. There was no sales pressure from anyone I worked with at the dealership. person. There was no sales pressure from anyone I worked with at the dealership. More

The whole car buying experience was a very easy going and no high pressure tactics involved. Sales and management personnel very friendly and helpful. We are very happy we found this dealership to take car no high pressure tactics involved. Sales and management personnel very friendly and helpful. We are very happy we found this dealership to take care of our needs. More