Carver Toyota of Columbus

If giving a zero would be an option that's what I would choose. I have had my car in for service 3 different times. The first for a headlight that was out. I had an appt and they still didn't have the part choose. I have had my car in for service 3 different times. The first for a headlight that was out. I had an appt and they still didn't have the part ordered. They had my car the whole day and still end up giving me a rental because they coulnt get the part.. The 2nd time I need a routine oil change and maintenance check. Again had an appt, they took ALL Day to change the oil and do the checkup and when I picked it up the oil light immediately came on. I called the service department and the girl told me they probably forgot to reset whatever it is they reset so a week goes by and its still keeps coming on. My husband checks the oil and its 2 quarts low. I had not been leaking any oil and its never burned that much oil before so I called and let them know that I don't believe they put enough oil back in after I paid over $200 for an oil/ maintenance check. They pretty much told me sorry but I cant prove they didn't put oil in it :/ The third time my transmission needed replaced and I had purchased the extended warranty. It took them over 2 1/2 MONTHS to get a transmission, only when I continued to asked to be put in a different vehicle did they FINALLY find a transmission. Then they tried to send me a bill when I was repeatedly told the warranty would cover it. The service department is awful... More

Very helpful and friendly staff. Didn’t stop working till I got my truck and really helped me out. I got my truck and really helped me out. More

Customer service exceeded our expectations. Sincere and genuine effort made to achieve a mutually acceptable fair and reasonable price. genuine effort made to achieve a mutually acceptable fair and reasonable price. More

I’m satisfied with sales person who accommodate me. Very knowledgeable, friendly and great service. knowledgeable, friendly and great service. More

Trey and Richard were great to work with!! Richard went above and beyond to get us what we needed at the payment we wanted. Trey found us a great car! Thank you guys!!!! above and beyond to get us what we needed at the payment we wanted. Trey found us a great car! Thank you guys!!!! More

Service completed as promised, on time. Service rep took special effort to detail results of service. All went extremely well. special effort to detail results of service. All went extremely well. More

They do get work, they are honest and helpful. I have been a Toyota customer for over ten years and the service department was part of why I decided to buy a new Toyota last year. been a Toyota customer for over ten years and the service department was part of why I decided to buy a new Toyota last year. More

Jason and Nick were most helpful in the purchase of my new car! I’ll definitely. E back! new car! I’ll definitely. E back! More

Always pleasant and helpful with whatever questions I have. Also quick; I am usually in and out when I have service. have. Also quick; I am usually in and out when I have service. More

Thought I was coming in for free tire rotation associated with my lease. $31 …. Is there a way to make this clearer when service reminders are sent out? with my lease. $31 …. Is there a way to make this clearer when service reminders are sent out? More