Carver Toyota of Columbus

I love working with the service department at Carver Toyota of Columbus. I can ask any questions I’m always treated with courtesy and respect. Toyota of Columbus. I can ask any questions I’m always treated with courtesy and respect. More

Unfortunately Carver Toyota service is in disarray. This is regarding a service on my Highlander. Issues: A/C low performance, missed trim bolt on rear bumper. Service re-filled the system with d This is regarding a service on my Highlander. Issues: A/C low performance, missed trim bolt on rear bumper. Service re-filled the system with die and recommended replacing A/C compressor and clutch. Recommended also to replace rear bumper.....more than 1000 usd . Did not took the time to ask what I would like to do, if a return was necessary to check A/C or option to the bumper. I decided to look at the problem myself. Bought the missed bolt at Toyota Parts on line and install it in less than 2 min. Less than $ 6 Usd......too low repair cost to the dealer to bother doing it? Rear door seal was found damaged after the visit. Near the missed bolt . As I can not proof it was ok before I will be quiet. Besides that I could see the technicians doing nothing but talking n the shop floor. Clearly simething is wrong out there. Hope you fix it because having a local dealer is pretty convenient. More

My appointment was only for a new fob, they damaged my car while it was in the service bay. The did repair the damage, physical damage, not sure about emotional damage. car while it was in the service bay. The did repair the damage, physical damage, not sure about emotional damage. More

Great service. Everyone was attentive and polite. I did have to wait an extremely long time for a tire rotation. My appt. was at 2:30 (I arrived around 2:20) I did not leave until right around 4:30 p.m. it have to wait an extremely long time for a tire rotation. My appt. was at 2:30 (I arrived around 2:20) I did not leave until right around 4:30 p.m. it was explained to me that it was due to lunches and all putting them behind. I was given an appointment well after most lunches. More

unfriendly. Didn’t feel welcome. Not a great experience. Finance guy seemed very uptight. When you purchase something for that kind of money, you would think they would at least seem happy experience. Finance guy seemed very uptight. When you purchase something for that kind of money, you would think they would at least seem happy More

Everything was fine. I have window leaks and asked to have it checked when I called to schedule. Apparently there was not a technician that day to check it so it didn’t get taken care of. have it checked when I called to schedule. Apparently there was not a technician that day to check it so it didn’t get taken care of. More

After multiple years working with this dealership will likely not return. In trying to just get an appointment scheduled initially, I had to make more than 4 calls. I was on hold in excess of 30 minutes likely not return. In trying to just get an appointment scheduled initially, I had to make more than 4 calls. I was on hold in excess of 30 minutes on multiple occassions and constantly transferred from the operator to a service department that had no one answering its phones. This experience was one of the worst we have had. The service representative repeatedly failed to return calls and took an extremely long time to get back to me. After completion of service, in picking up my vehicle, there was no paperwork prepared to let me know what had been done after a full day of leaving the vehicle for what was supposed to be a "two hour job". I requested a printout after leaving the dealership and still have not received. We paid an exorbinant amount for a simple oil change and tire rotation because the vehicle was there for warranty work anyway. To this date have still not received our multi point inspection report that was supposed to be completed alongside that paid service. We were told that if he could not get the repair work covered by our warranty it would exceed $2500, but the only bill I saw was for well under the $2000 mark. Not reliable at all. VERY DISAPPOINTING. In the past, we have worked with Dale and Ruthi and enjoyed our interactions and felt like we were treated like family. Kuddos to both of them. That has been lost and our representative, which I will leave nameless here, but the dealership knows who "assisted" us, should not be in this line of work at all. More

Friendly, fast and easy! I knew what I wanted and a very good experience buying here. Nice selection, and I will definitely come back to buy again. good experience buying here. Nice selection, and I will definitely come back to buy again. More

Very great interaction. Knew what I wanted and they made it happen quickly in MY best interest. Educated very well on a properly done lease and treated better than any other vehicle I’ve bought. Thank you v it happen quickly in MY best interest. Educated very well on a properly done lease and treated better than any other vehicle I’ve bought. Thank you very much. Will be back. More

Had a very pleasant experience and would shop there again for a vehicle will be using there maintenance department for our needs when needed thankyou again for a vehicle will be using there maintenance department for our needs when needed thankyou More