Carver Toyota of Columbus

Great salesman The salesman was easy to work with. He answered our questions. He also pointed out features we weren't familiar with. I had never driven an SUV before The salesman was easy to work with. He answered our questions. He also pointed out features we weren't familiar with. I had never driven an SUV before so being a new experience with his guidance eased my anxiety. More

In and out without an appointment I had an appointment scheduled for friday the 9th, but I had a va appointment at Camp Atterbury yesterday and I called to see if I can save a trip on I had an appointment scheduled for friday the 9th, but I had a va appointment at Camp Atterbury yesterday and I called to see if I can save a trip on Friday and get my regular maintenance schedule Wednesday instead. I spoke to Don at the service center and he always come through. He told me, as soon as you get out of your appointment come in that I'll do my best to get you in, since you will be waiting. Well, not even 30 minutes, I was out with my car serviced. Kudos to Don and the service department. Great job. More

NOISE I stopped in and ask about a noise, Dale Denney set an appointment up to get it checked out. When I came back for the appointment, he had everything r I stopped in and ask about a noise, Dale Denney set an appointment up to get it checked out. When I came back for the appointment, he had everything ready to go and even got the shuttle for me. When we came back to pick up the car, Dale Denney greeted me by name and had my paperwork ready to go. The fact that he remembered and called me by name shows me that he cares and I am not just a number. More

Walk in Service I did not have an appointment and did the walk in for a service and they made me feel like I was a valued costume. My wait time was very minimum, comp I did not have an appointment and did the walk in for a service and they made me feel like I was a valued costume. My wait time was very minimum, comparable to what it would have been if I had an appointment. More

Mostly quick and easy Scott was very professional and helpful. We have purchased a number of Toyotas from this dealership over many years. Always hopeful of a good customer Scott was very professional and helpful. We have purchased a number of Toyotas from this dealership over many years. Always hopeful of a good customer discount. More

Personal and courteous We came away from dealership with the EXACT car we wanted, even the color we were looking for! Financing was explained in a manner that we could unde We came away from dealership with the EXACT car we wanted, even the color we were looking for! Financing was explained in a manner that we could understand. More

Puchasing a new car It was good but not a lot of sharing information on purchase of the vehicle from dealer. The Sales person could have explain the paperwork more and wh It was good but not a lot of sharing information on purchase of the vehicle from dealer. The Sales person could have explain the paperwork more and what the next steps are in along with giving different choices in a car. More

Super fast delivery after deal agreement Typical dealer customer experience during negotiations followed by a big change in customer experience after deal agreement. Seamless process after th Typical dealer customer experience during negotiations followed by a big change in customer experience after deal agreement. Seamless process after that from paper work to delivery. Some dealerships would also have average experience during every step of purchase but this was better post negotiations from paperwork to delivery (not pushing on extras like gap coverage, paint protection etc..). This is my 6th car purchase and my best experience was a chevy dealership which involved a lot of haggling too. But there was only smiling and welcoming tone and polite counter offers during negotiations. Dealerships need to get away from negotiations means intimidation mentality and you will see more customers appreciating purchase experience. Overall, average experience during negotiations and 5 stars after that. So giving above average stars More

Regular maintenance I took my Camry in for regular maintenance. It took less than an hour for an oil change, tire rotation and general check. I thought the price was ve I took my Camry in for regular maintenance. It took less than an hour for an oil change, tire rotation and general check. I thought the price was very reasonable. Everyone was friendly and helpful. They have a very nice waiting room. More

Smooth and great Walked in with a price in mind. Walked out with a brand new car. They are willing to work with you if you tell them what you can pay, and what your op Walked in with a price in mind. Walked out with a brand new car. They are willing to work with you if you tell them what you can pay, and what your options are. More