Carver Toyota of Columbus - Service Center

I even replaced the tire with a new one and the sensor, but unfortunately the warning light came on the next day, and I put air in it the next day. but unfortunately the warning light came on the next day, and I put air in it the next day. More

The staff that work in the service center presented themself as professional and had good customer service skills. themself as professional and had good customer service skills. More

Very pleasant and professional. Nice people to deal with. Nice waiting room with nice pleasantries. Nice people to deal with. Nice waiting room with nice pleasantries. More

Very pleased with my recent experience with Carver Toyota and my sales rep Josh Branum. Had recently had poor experience with another Toyota dealer, and contacted Carver and was exceptionally pleased with th and my sales rep Josh Branum. Had recently had poor experience with another Toyota dealer, and contacted Carver and was exceptionally pleased with their communication, follow ups, and purchase process from beginning to end. Josh handled things quickly and up front, and made it very easy for me to get details, etc from a location over an hour away. When we did go to the dealership after details were worked out, everything was just as provided with no surprises. Really appreciate Carver and Josh specifically. Would definitely recommend to anyone looking to purchase a vehicle, especially if you have had a poor experience elsewhere, or just save yourself that trouble and contact Carver first. Also had one item on the new vehicle that needed to be handled by the Service Department after the purchase and that was followed up on quickly and handled properly. Thank you More

Excellent service department. Terrific check-in and car was ready when promised (less than an hour) Terrific check-in and car was ready when promised (less than an hour) More

Excellent service department. Terrific check-in and car was ready when promised (less than an hour) Terrific check-in and car was ready when promised (less than an hour) More

By my error I arrived a day early for my car servicing . The service department was very kind, working me in to their scheduled day. Of course the work was correctly, quickly and reasonably priced. I purch The service department was very kind, working me in to their scheduled day. Of course the work was correctly, quickly and reasonably priced. I purchased my Toyota from Carver many years ago and have had all maintenance done by them. Always pleased and will remain a loyal customer. More

Ms. Fischer took the time to ensure things were done correctly and went the extra mile to make things were right. correctly and went the extra mile to make things were right. More

This was the worst overall customer service I have ever experienced. I purchased a Tacoma from Carver Toyota that had 24k miles on it and was still under warranty. Unfortunately a air compressor pump faile experienced. I purchased a Tacoma from Carver Toyota that had 24k miles on it and was still under warranty. Unfortunately a air compressor pump failed at 32k miles which did not allow my air conditioner, nor my defrost, to work. After taking it to Carver I was told that my truck was no longer under warranty because my in service date had passed 10 days prior. I asked Carver to cover the entire cost due to my truck only having 32k miles on it. They refused. Shawn, or Sean, I am unsure of which spelling it is, asked me where I had my truck serviced. I told him I hadn't had it long enough to have had my truck long enough to have had it serviced more than once. I had it serviced locally instead of driving 40 minutes to have Carver service it. He then told me that if I had been a loyal Carver customer that perhaps they could have done something for me, which is absolutely ridiculous. He said they would order the part and call me when it was there. I got a call a few weeks later saying it was there. I drove there, dropped my truck off, and got picked up by a friend. A day later I got a call saying the part was missing a part. So I had to go back and pick up my truck, which still not fixed. Eventually they got the second part. It was almost 3 months from beginning to end to finally get my truck fixed. Also I was given the cost to fix my truck in a email. Luckily I kept the email because when everything was done the bill was 150.00 more than what they told me it would be. Fortunately Vanessa was pleasant to work with and agreed to refund me the difference once she checked with someone. This was my first purchase from Carver Toyota. I thought it would be nice to purchase from a dealer in my hometown. This ended up being a mistake. I was not valued as a customer and I will never go back for another vehicle nor service. This was the most disappointing dealer experience I have had. More

Good. Quick. Easy. None none none none none none none none none none none none Quick. Easy. None none none none none none none none none none none none More