Carver Toyota of Columbus - Service Center

Horrible, lied to, faulty workmanship, would not stand behind work, total lack of care for customers and they couldn't see the forest for the trees; and they don't care or know why they are in business, e behind work, total lack of care for customers and they couldn't see the forest for the trees; and they don't care or know why they are in business, even my dog knows better than to bite the hand that feeds him. 'Don't go to Carver Toyota!' Says my friend who 'used' to work there. They asked me to do things with car titles which were questionable and so they left. More

I was told 3-4 hours. When I went to pick up my vehicle 3 1/2 hours later I was told it would be another 3-4 hours. I wouldn’t mind this time if I had planned for it. It w When I went to pick up my vehicle 3 1/2 hours later I was told it would be another 3-4 hours. I wouldn’t mind this time if I had planned for it. It was 4 days before Christmas and I had a lot to do. I was told it was a scheduling issue because different technicians were working on the rotation, oil, and brake job. This is all fine - just let me plan for a whole day of not having my vehicle. After my complaints, my husbands phone call, and the courtesy driver said he would try to hurry them along - I did get a phone call earlier than expected. This was a huge inconvenience that I believe could have been avoided. More

Friendly customer service and they were able to get me in and out quickly. Excellent and out quickly. Excellent More

Excellent Service, Knowledgeable and friendly staff. I will differently use this Dealership for all my needs. Thank you. I will differently use this Dealership for all my needs. Thank you. More

I find the Service Provided to be Professional & Efficient. Always keeping one informed on the Status of their Vehicle. Efficient. Always keeping one informed on the Status of their Vehicle. More

Always good. Very professional and gets job done. No complaints. I could recommend service department to others but won't give you another review. Very professional and gets job done. No complaints. I could recommend service department to others but won't give you another review. More

In 11/22 as part of my 30,000 service the desk rep insisted that I was to have my brake fluid replaced. Manual said it should be checked. I ended up paying $180+ unnecessarily. Called service manager insisted that I was to have my brake fluid replaced. Manual said it should be checked. I ended up paying $180+ unnecessarily. Called service manager in early 2023 three times and left messages, never got a call back. Finally talked with Shawn and he said the best that you could do was give me a free oil change. I have purchased three new cars from you. Not happy! More

The dealership called me to offer a special for an oil change and tire rotation. We made an appointment for Dec 5 at 10am. When I arrived at 10, there were vehicles lined out the door. I was told they 'we change and tire rotation. We made an appointment for Dec 5 at 10am. When I arrived at 10, there were vehicles lined out the door. I was told they 'were a little behind ' and it would be an hour and a half max. At 12:05, I walked out to see when I would be finished. My vehicle was in the completed line. Not sure how long it had been there. Not sure the purpose of an appointment when it takes over 2 hours for an oil change. I won't be returning. Service department seems very disorganized. More

I made an appointment with Jordan on Wednesday to come in at 11 Thursday morning and when I arrived the appointment was never made. at 11 Thursday morning and when I arrived the appointment was never made. More