Carver Toyota of Columbus - Service Center

I had an appointment set but when I showed up they didn't show the appointment, nevertheless they took care of my car. While waiting I found my appointment confirmation on my phone for the time that I though show the appointment, nevertheless they took care of my car. While waiting I found my appointment confirmation on my phone for the time that I thought had. They had made the appointment with me but hadn't put their books. More

They are great. Excellent customer service. They were very busy the day I was there for service. They kept everyone informed and taken care of. Excellent customer service. They were very busy the day I was there for service. They kept everyone informed and taken care of. More

Very kind and courteous. Did a thorough job. Gave me a complete quote on extra work that needs to be done soon. Did a thorough job. Gave me a complete quote on extra work that needs to be done soon. More

They did terrible job in service bought truck threw them had issues took to them said it needed new motor the lady Ruth Miller told me this days before she quit or was let go no contact for a month then get had issues took to them said it needed new motor the lady Ruth Miller told me this days before she quit or was let go no contact for a month then get a call from Chevy of Columbus saying they were my contact now and they had my truck.very disappointed In the way it was handled will never do business here again. More

They were very courteous, informative, and got us in and out as quickly as they could. out as quickly as they could. More

3 trips to diagnosis the problem. Was told twice the problem was I needed new tires when I insisted it was something else your service advisor Josh got with one of your master techs a Was told twice the problem was I needed new tires when I insisted it was something else your service advisor Josh got with one of your master techs and determined it was 2 bent cv shafts and not the tires that was causing a severe vibration. If Josh haven’t listened to me I would have bought new tires and still had the problem More

Great service however there was paper work in my car that indicated bit may needed aligned but was never mintioned indicated bit may needed aligned but was never mintioned More

Quick in and out to get recall and oils change tire rotation done. Appreciate that! rotation done. Appreciate that! More

Has normally been a great dealership. but fell short at this visit. I. Had an appointment but was not done in a timely fashion. The bill I brought home was not the same as normal. They but fell short at this visit. I. Had an appointment but was not done in a timely fashion. The bill I brought home was not the same as normal. They normally tell me about fluids, tire condition, filter condition but not noted on bill. I also noted the padding on the bill for extraneous items like dealing with waste. How could that have risen exponentially? I will probably go elsewhere for oil changes in the future because of timing and padding of bill. I have no idea what the service woman’s name is so will just randomly mark a woman. More

You show no respect for my time. An express oil lube and tire rotation should never take 2.5 hours. I compare you to my Chevy dealership who always completes simple task like this i An express oil lube and tire rotation should never take 2.5 hours. I compare you to my Chevy dealership who always completes simple task like this in 30 minutes. This isn’t the first time, it’s every time I bring my car in for service there. The service consultants were kind and respectful, and I’m sure the mechanics were busy as the cars are stacked up like cordwood there every time I come in. My thought is you have a service manager who maybe gets a bonus on certain financial KPIs or else there is some algorithms wrong in your scheduling computer that need to be addressed. You have to know how long jobs take and the computer should schedule your service department out based on those times. Consistent extensive service wait times like this will negatively impact your car sales. I wouldn’t consider buying another car at Carver because of experiences in your service department More