Casa Kia
El Paso, TX
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No integrity here Be careful! It’s a sad time when you should have to take photos before and after service or ask for a complete walk around your car to make sure they Be careful! It’s a sad time when you should have to take photos before and after service or ask for a complete walk around your car to make sure they don’t damage anything. I bought my car here and the service was just ok nothing impressive or negative but I took my car in for my first service and afterwards I noted huge multiple cracks in my windshield. I informed the front desk clerk Abi who just acted inconvenience... The manager, Russell Geiger appeared just annoyed too after I had requested multiple times to speak to him from the start. He told me there was no way to determine when I got the crack it appeared to be caused from temperature change but I know for sure it want there prior to bringing in my car. I asked if they had cameras in their service area and he didn’t even answer me. I thought they were supposed to do a general inspection prior to taking the car so this sort of thing doesn’t happen???? Also come to find out there is damage to the windshield wiper right on top of the area. They pulled up the blade when they were inspecting so I really didn’t even notice it but it’s clear as day in my picture that I took at the dealership and when I get home and reinspected the area. They told me it would be under warranty but seriously???? What a headache and to be made to feel like I was lying about it or I am just plain stupid is not right. More
Went in for service on my 2016 Kia Nero, and walked out wit a 2019 Kia Stinger. Very happy with the way I was treated by every one , especially by Hector. He did everything I asked of him. On a trip to Dal wit a 2019 Kia Stinger. Very happy with the way I was treated by every one , especially by Hector. He did everything I asked of him. On a trip to Dallas in my new Stinger. Could not be more happy than I am now. Christmas came early. More
Excelente atención y servicio al cliente. Muy amable y atento en el trato . Completamente satisfecha de haber comprado mi kia sportage 2020 en Casa Kia. Gracias! atento en el trato . Completamente satisfecha de haber comprado mi kia sportage 2020 en Casa Kia. Gracias! More
Outstanding customer service! Very pleased with my purchase of a Kia Sportage. JC was super helpful in choosing the right car for me and my family. purchase of a Kia Sportage. JC was super helpful in choosing the right car for me and my family. More
Excellent!!! Juan JC was very knowledgeable on the Telluride that we purchased and made our time at Kia pleasant. Josh Sizemore was excellent too. Thanks Telluride that we purchased and made our time at Kia pleasant. Josh Sizemore was excellent too. Thanks More
Had A great shopping experience thanks to the great customer service provided by José Juarez definitely a go to guy ! Thank you for my new Kia!!! Victor M Ramirez customer service provided by José Juarez definitely a go to guy ! Thank you for my new Kia!!! Victor M Ramirez More
Alberto Soto was amazing super helpful he made my first car buying experience great I would definitely recommend this dealership!!! Thank you for all your help car buying experience great I would definitely recommend this dealership!!! Thank you for all your help More
Excellent Service!! Billy Gutierrez has been awesome since day one, extremely reliable and provided the best service. He and Walter worked hard to get me the best deal po Billy Gutierrez has been awesome since day one, extremely reliable and provided the best service. He and Walter worked hard to get me the best deal possible for the vehicle that I wanted. Thank you both for everything!!! More

